Service And Warranty Procedure - Daikin RCS Series Installation And Maintenance Manual

Service and Warranty
Procedure
Replacement Parts
When contacting Daikin Applied for service or replacement
parts, provide the model number, serial number, and unit part
number of the unit as stamped on the serial plate attached
to the unit. For questions regarding wiring diagrams, provide
the number on the specific diagram. If replacement parts are
required, include the date of unit installation, the date of failure,
an explanation of the malfunction, and a description of the
replacement parts required.
Scroll Compressor
All Daikin Applied Rooftop products include a first-year parts
only warranty. The warranty period extends 12 months from
startup or 18 months from date of shipment, whichever comes
first. Labor to install these parts is not included with this
warranty. Compressors are considered a part and are included
in this standard warranty.
All Compressors
Replacement compressors for Daikin Applied Rooftop Units
can be obtained from the Daikin Applied Service Parts
department .
1 . Contact the Daikin Applied Parts Department for
compressor availability.
2 . Send a completed parts order form to the Daikin Applied
Parts Department .
3 . The Parts Department processes the order and
the compressors are shipped from our Dayton, OH
warehouse via ground transportation. If next-day air
is required, indicate this on the parts order form and a
freight charge will be billed to your account. Air freight
costs are not covered under the Daikin Applied warranty.
4 . After the failed compressor is replaced, return it to
Daikin Applied with a Return Goods Tag attached, which
you will receive in the mail. It must be attached to the
compressor. The Return Goods Tag has instructions
on where to send the compressor. If the compressor
is not returned, you will be billed for the replacement
compressor.
5 . Consideration may be given at this time to a compressor
teardown analysis, depending on the history of failures.
IM 962-4 • AIR-COOLED SPLIT SYSTEM CONDENSERS

Service and Warranty Procedure

In-Warranty Return Material Procedure
Material other than compressors may not be returned except
by permission of authorized factory service personnel of Daikin
Applied at Minneapolis, Minnesota.
A "return goods" tag will be sent to be included with the
returned material. Enter the information as called for on the tag
in order to expedite handling at out factories and issuance of
credits. All parts shall be returned to the factory designated on
the return goods tag, transportation charges prepaid.
The return of the part does not constitute an order for
replacement. A purchase order for the replacement part
must be entered through your nearest Daikin Applied
representative. The order should include the component's
part number and description and the model and serial
numbers of the unit involved.
If it is determined that the failure of the returned part is due to
faulty material or workmanship within the standard warranty
period, credit will be issued on the customer's purchase order.
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