Smart Diagnosis™ Feature - LG SRSXB2622S.ASTCNA1 Owner's Manual

Smart Functions
Using LG ThinQ to
Diagnose Issues
Using Audible
Diagnosis to
Diagnose Issues
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Smart Diagnosis™ Feature
This feature is only available on models with the
Use this feature to help you diagnose and solve problems with your appliance.
NOTE
• For reasons not attributable to LGE's negligence, the service may not operate due
to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi
disconnection, local app store policy, or app unavailability.
• The feature may be subject to change without prior notice and may have a different
form depending on where you are located.
If you experience a problem with your Wi-Fi equipped appliance, it can transmit
troubleshooting data to a smartphone using the LG ThinQ application.
• Launch the LG ThinQ application and select the Smart Diagnosis feature in the
menu. Follow the instructions provided in the LG ThinQ application.
Follow the instructions below to use the audible diagnosis method.
• Launch the LG ThinQ application and select the Smart Diagnosis feature in the
menu. Follow the instructions for audible diagnosis provided in the LG ThinQ
application.
1. Hold the Lock button for three seconds.
• If the display has been locked for over five minutes,
you must deactivate the lock and then reactivate it.
2. Open the right refrigerator door.
3. Hold the mouthpiece on your phone in front of the
speaker that is located on the right hinge of the
refrigerator door.
4. Press and hold the Freezer button for three seconds
while continuing to hold your phone to the speaker.
5. After you hear three beeps, release the Freezer button.
6. Keep the phone in place until the tone transmission has finished. The display will
count down the time. Once the countdown is over and the tones have stopped,
the diagnosis will be displayed in the application.
NOTE
• For best results, do not move the phone while the tones are being transmitted.
or logo.