Troubleshooting - Canadian Spa Winnipeg UV Spa KH-10159 Owner's Manual

Standard Settings 1 x Pump
Press Menu button until you reach the mode you require.
TEMP
- Temp Up button – until arrow is either pointing up or
down. (Arrow up will maintain heat / Arrow down will
drop the temp by 10 degrees.)
- Menu button to select.
MODE
- Temp Up button – press until either Ready or Rest is
displayed (Ready maintains its set temperature / Rest
will only heat within the filtration cycles)
- Menu button to select.
SET TIME
- Temp Up button – hour will flash on display.
• press Temp up button until desired hour.
- Menu button to select – minutes will flash.
• press Temp Up button until desired minute.
- Menu button to select.
FLIP
- Temp Up button – will invert the display so it can be seen
in spa.
- Menu button to select.
LOCK
Panel Lock
- Temp Up button – PANEL will be displayed.
• Temp Up button - cycle between On and Off.
• Once ON is displayed press MENU button to select.
(The buttons on topside panel will now be unresponsive)
Temp Lock
- Temp DOWN button – TEMP will be displayed.
• Temp up button – cycle between On and Off.
• Once ON is displayed press MENU button to select.
(The Temperature buttons will now be unresponsive – jet
buttons will work)
UNLOCK
- Press and hold down TEMP UP while you press the
MODE Button 2x Slowly. (Topside panel is now unlocked
and normal operations enabled)
HOLD
- Temp Up button – 'HOLDING FOR 1:00' will be
displayed.
(Pump/s will shut down for 1 minute to allow time to
replace filters)
- Press Temp Up-to restart or wait for the minute HOLD to end.
W I N N I P E G
FLTR 1
- Temp Up button – BEGN will be displayed.
- Temp Up button – Hour will be flashing.
• Press Temp Up button to cycle to the hour preferred
to start.
- Menu button to select – minutes now flash.
• Temp Up to adjust the minutes – goes up 15 minutes
with every press.
- Menu button to select.
RUN HRS is then displayed.
- Temp Up button – press to how many hours you would
like the filtration cycle to run.
(recommended filtering cycle - 4 hours twice a day)
- Menu button to select.
• Minutes – press TEMP Up button – goes up in 15
minutes every press.
- F1 ENDS - Menu button to select.
FLTR 2
- Temp Up button – OFF will be displayed press Temp Up
for it to be ON
- Menu button to select.
- Temp Up button – BEGN will be displayed.
- Temp Up button – Hour will be flashing.
• Press Temp Up button to cycle to the hour preferred
to start.
- Menu button to select – minutes now flash.
• Temp Up to adjust the minutes – goes up 15 minutes
with every press.
- Menu button to select.
- RUN HRS is then displayed.
- Temp Up button – press to how many hours you would
like the filtration cycle to run.
- Menu button to select.
• Minutes – press TEMP Up button – goes up in 15
minutes every press.
- Menu button to select.
F2 ENDS – press MENU button to select.
PREF
Service tech
UTIL
Service tech
(16
Trouble shooting
ISSUE POSSIBLE CAUSE
• No power Breaker or RCD off
Loose wire connection
• RCD trips Mis-wired
Component failure
• Heater not operating or spa not heating Temperature set to low
Water level too low
Blown fuse
Component failure
• Pump not operating or turns off
Air lock
after a short time Improper voltage to pump
Time out
Component failure
Thermal overload
• Pump surging Low water level
• Light will not turn on
Burned out bulb
Light bulb may have fallen out
• Ozone Generation Unit will not Blown fuse
operate Burned out UV bulb
Component failure
• No water Flow from Jets Air lock
Adjustable jets turned off
Faulty pump or motor
Slice valve closed
Clogged filter
• Jet popped Out Jet face not seated
Broken jet
• No air flow from jet Adjustable jets turned off
Air control valve not open
Broken jet
Jet not seated properly
• Noisy Pump or Motor
Air lock
Low water level
Clogged filter
Damaged or warn motor bearings
• Spa Overheating High ambient temperature
Filtration duration
• Spa will not turn off Spa is trying to heat
Spa is on high filter cycle
• Abnormal water Excessive evaporation
Excessive splashing
• Water not clean Dirty or clogged filter
Poor water chemistry
Insufficient filtration Cycle duration
High solids content
SERVICE PORTAL
The FAQ section provides answers to your hot tub
questions.
Submit a ticket in our system and our global
team will effectively solve your issue quickly and
efficiently 24/7.
W I N N I P E G
SOLUTION
Check that RCD breaker is turned ON
Check wire connections
Check wiring per diagram, especially neutral wire
Perform elimination test to determine failed component. See
elimination test section
Set temperature above current water temperature
Add water until water level is 1 inch (25mm) above Water Line
Check 30amp bus fuse on control board
Contact dealer
See Air lock procedure Page 12
Contact dealer or qualified electrician
As a safety precaution, the Spa Controller only allows Pump
operation for 15 minutes continuously
Contact dealer or qualified electrician
During extreme high ambient temperatures the pump motor
may reach the motor thermal overload limit. Wait until motor
cools and retry. If problem persists contact dealer
Add water until water level is 1 inch (25mm) above water line
Change bulb
Unscrew back housing and reinsert bulb
Check Ozone fuse
Replace unit
Contact dealer
See air lock procedure
Turn jets on
Contact dealer
Open slice valve
Clean or change filter
Insert jet and turn clockwise until jet snaps into place you will
feel the jet seat
Contact dealer
Turn jets on
Open air control valve
Contact dealer
Insert jet and turn clockwise until jet snaps into place as it seats
See air lock procedure
Add water until water level is 1 inch (25mm) above water line
Clean or replace filter
Contact dealer
During extreme high ambient temperatures the spa may over
heat due to internal friction with in the plumbing. Reduce set
temperature or remove spa cover to cool.
Reduce filtration cycle duration to minimum setting
Check set temperature or heat indicator light on topside
console is ON
Check filter cycle and reduce to 2 or 4
Check and adjust spa cover if needed
Monitor water level after each use
Clean or replace filter
See common water problems section
Based on usage ,adjust filtration cycle duration
See common water problem section
Need assistance? Visit our Service Portal:
support.canadianspacompany.com
Submit a ticket
Customer Support
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