Page 1 MAGIC THipPro Configuration Guide Version: 3.712 (05. July 2022) info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 2: Table Of Contents
Operation Settings ▪ MAGIC THipPro LAN ▪ ▪ Local Settings - MAGIC LAN Client ▪ MAGIC THipPro SCREENER ▪ Local Settings - MAGIC Screener Client MAGIC THipPro News Desk Client ▪ Maintenance ▪ Typical Applications ▪ Support ▪ ▪ Basic ▪...
Page 3 Additional Documents Get further information in the following documents which are available in ▪ the Download section of our website at www.avt-nbg.de. Quick Guides: ▪ Audio over IP (AES67-DANTE-RAVENNA-LIVEWIRE) ▪ ▪ Signalling and Control with DHD SetLogic Signalling and Control with Ember+ ▪...
Page 4: Overview
MAGIC THipPro Overview ▪ Hardware ▪ Line Protocols ▪ Basic Features Optional Features ▪ Accessories ▪ info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 5 Hardware - Front ▪ Five Status LEDs ▪ Two RJ10 Handset/Headset interfaces for PRETALK. ▪ POWER SYNC (On while booting) ▪ ▪ Illuminated graphic display with 160 x 32 pixels & ▪ ALARM (Indicating hardware problems) front keypad. INFO 1, INFO 2 (Not in use) ▪...
Page 6 Hardware – Rear ▪ Two independent LAN interfaces to separate ▪ 4 x AES3/EBU stereo audio in-/outputs control and VoIP 8 digital audio lines (2 x Sub-D 15-pole with ▪ adaptors to XLR male/female) Up to three VLANs per LAN interface ▪...
Page 7 Hardware – Module slots 1 and 2 (1) ▪ ISDN ▪ LAN 3/4 Module ▪ 1 x ISDN module for 8 caller lines ▪ Two additional 10/100 Mbit/s Ethernet interfaces 2 x ISDN modules for 16 caller lines ▪ POTS 2 x POTS modules for 8 caller lines ▪...
Page 8 Hardware – Module slots 1 and 2 (2) DANTE RAVENNA ▪ ▪ 32 channels in/out 32 channels in/out ▪ ▪ ▪ 2 Ethernet interfaces ▪ 2 Ethernet interfaces Only for VoIP systems Only for VoIP systems ▪ ▪ The standard Audio interfaces can still be used The standard Audio interfaces can still be used ▪...
Page 9: Line Protocols
Line Protocols ISDN POTS Euro ISDN Supporting Multiple Subscriber Supporting worldwide country types, Numbers (MSN) configurable via software (regarding US ISDN (NI-1) impedances, levels and ringing signals). Supporting Service Provider Separate country type settings for Main Identifications (SPID) Exchange or PBX lines Supporting Directory Numbers (DN) Busy tone measurement for automatic Japanese ISDN...
Page 10 Line Interface Upgrades MAGIC THipPro 8 VoIP MAGIC THipPro 16 ISDN ▪ ▪ 16 x VoIP (Hardware Upgrade) 16 x VoIP (Software Upgrade only) ▪ ▪ ▪ MAGIC THipPro 8 POTS ▪ VoIP / ISDN Mixed Mode ▪ 8 x VoIP...
Page 11 Mixed Mode of the Line Interfaces The system allows for a simultaneous operation of ▪ ISDN and VoIP lines ▪ ▪ POTS and VoIP lines It can be configured freely which line is to be routed via ISDN/POTS or IP ▪...
Page 12: Basic Features
Basic Features (1) Housing 19” x 1 U Digital signal processing for each channel ▪ ▪ Leave 1U space above the unit for cooling. Echo Canceller with up to 120 ms echo tail time ▪ ▪ ▪ AGC Automatic Gain Control No fan for noiseless operation ▪...
Page 13 Basic Features (2) Up to 4 internal recorded or external files as HOLD Ember+ Consumer Support ▪ ▪ signals with up to 16 seconds Connect to up to two Ember+ Providers ▪ ▪ 20 slots per Ember+ Consumer Use up to 6 audio channels as external HOLD ▪...
Page 14: Optional Features
▪ ▪ ▪ Touch optimized Windows PC software for call control ▪ Access the MAGIC THipPro from AVT’s central management software which supports all AVT telephone hybrids and Single user licence ▪ audio codecs. Up to 20 clients (LAN Client and Screener combined) per unit ▪...
Page 15 Single licence per Pretalk Stream ▪ ▪ Doubling the audio bandwidth compared to the standard ISDN codec. ▪ MAGIC THipPro ACconnect ▪ VoIP Extension Upgrade is required ▪ Seamless integration of the MAGIC ACip3 Audio Automatic selection of the best codec for VoIP ▪...
Page 16 Optional Features (3) LAN3/4 Module Ravenna Module ▪ ▪ ▪ Hardware upgrade adding 2 Ethernet interfaces. ▪ Audio over IP networking hardware upgrade. Not available for POTS or ISDN hybrids. 32x32 audio channels. ▪ ▪ Supports all protocols except AES67. Supports AES67 for interconnection with Dante, Livewire+, ▪...
Page 17 Optional Features (4) Ember+ Extension Competition Management ▪ ▪ Connect up to 10 third party workplaces using only Manage competitions from the MAGIC Screener ▪ ▪ Ember+ and DHD SetLogic. software ▪ Full call control and display of caller information ▪...
Page 18: Accessories
Accessories MAGIC PhonerSet ▪ MAGIC THipPro Handset ▪ MAGIC THipPro Headset ▪ ▪ USB Headsets ▪ For Pretalk Audio Streaming USB Handset ▪...
Page 19 MAGIC THipPro Software Clients ▪ MAGIC THipPro LAN ▪ MAGIC THipPro SCREENER ▪ MAGIC THipPro News Desk Client info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 20: Software Clients
Restricted MAGIC THipPro LAN user interface simultaneously. ▪ No ON AIR buttons ▪ MS SQL Server backend database ▪ No system configuration ▪ MS SQL Server 2012 (Express) or higher Incl. PRETALK Streaming Licence ▪ Each client has direct access to MAGIC THipPro ▪ system.
Page 21 MAGIC THipPro LAN Client Supporting Windows 8.1/10 (32/64 Bit) ▪ 16:10/16:9 touch monitor is recommended ▪ All channels can be displayed on one screen ▪ Direct access in 2 Faders Mode with up to four ▪ ON AIR buttons per line Level Meter with level control and AGC ▪...
Page 22 MAGIC THipPro SCREENER Client Supporting Windows 8.1/10 (32/64 Bit) ▪ 16:10/16:9 touch monitor is recommended ▪ Different operation modes ▪ Screener, Presenter, (Presenter ON AIR), Data ▪ Editing only, Call Out Level Meter ▪ Full control of the hybrid system ▪...
Page 23 Resources AVT MAGIC THipPro devices come with a USB ▪ Flash Drive which contains: MAGIC THipPro LAN PC software ▪ ▪ MAGIC THipPro Screener PC software Microsoft SQL Server 2012 Express ▪ Microsoft SQL Tools ▪ ▪ The latest versions of MAGIC THipPro LAN and...
Page 24: Typical Applications
MAGIC THipPro Typical applications ▪ Basic application with MAGIC THipPro ▪ Application with two studios ▪ Application with ADMIN Upgrade Application with redundancy ▪ info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 25 Basic application with MAGIC THipPro PBX or main lines 4 x BRI S /8 x POTS/8 x VoIP PRETALK 1 analogue ON AIR 1 ON AIR 2 digital digital PRETALK 2 HOLD (Headset) (digital) MAGIC THipPro Screener MAGIC THipPro LAN...
Page 26 /8 x POTS/8 x VoIP Server PRETALK 1 PRETALK 2 analogue analogue ON AIR 1 ON AIR 3 ON AIR 2 ON AIR 4 digital digital digital digital PRETALK 3 (Headset) HOLD (digital) MAGIC THipPro Screener MAGIC THipPro LAN MAGIC THipPro LAN...
Page 27 Application with ADMIN Upgrade PBX or Main lines 8 x BRI S /16 x VoIP MAGIC THipPro MAGIC THipPro MAGIC THipPro MAGIC THipPro MS SQL Server digital digital ON AIR 1 ON AIR 5 ON AIR 2 ON AIR 6...
Page 28 Application with redundancy VoIP PBX Also possible with ISDN MAGIC THipPro MAGIC THipPro ON AIR 1 ON AIR 3 ON AIR 2 ON AIR 4 digital digital LAN 2 LAN 2 8 x VoIP lines 8 x VoIP lines (Block A)
Page 29: Quality Of Service & Voip
MAGIC THipPro Quality of Service & VoIP ▪ VLAN ▪ DiffServ / DSCP ▪ Tipps & Tricks info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 30 Prioritising VoIP packets There are three ways of prioritising the “VIPs“ = “Very important packets“: ▪ Use of a separate network for VoIP ▪ Prioritisation on Ethernet level (Layer 2) ▪ VLAN (Virtual LAN) ▪ ▪ Standard IEEE 802.1Q ▪ Priority levels Prioritisation on IP level (Layer 3) ▪...
Page 31 VLAN – Virtual Networks Virtual LANs can only exist in a VLAN-aware Signalling of a priority class in a ▪ ▪ network environment (Switches, etc). 3 bit field: Priority Bit pattern Class of Service Splitting of physical networks into logical ▪...
Page 32 Port-based VLANs Dedicating a switch port to a single VLAN. ▪ Only one VLAN can be assigned to a Switch Port ▪ ▪ Exception: trunk ports Only devices connected to switch ports that are ▪ serving the same VLAN can communicate with each other.
Page 33 Tagged VLANs VLAN2: Telephone Several VLANs can be assigned to one Switch VLAN2: Telephone ▪ Port. Connected devices must support VLAN: ▪ Adding the VLAN identifier ▪ = tagged VLAN Port ▪ Decoding the VLAN identifier = untagged VLAN Port Switches do not add or remove VLAN identifiers.
Page 34 DSCP: The 6-bit Differentiated Services Code Point ▪ is used to classify the payload of the IPv4 packet. ECN: The remaining 2 Bits are reserved for flow ▪ control which is not supported by MAGIC THipPro. (default value = 0)
Page 35 MAGIC THipPro Integration of an IP Telephone Hybrid System into the studio environment Guidelines for migrating from ISDN to VoIP ▪ Basic requirements ▪ External VoIP Provider? ▪ Concepts ▪ info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 36 Basic requirements Separation of “PC“ network and VoIP telephone network ▪ Use separate network interfaces. ▪ ▪ Use VLAN with prioritization. Many Switches already offer an integrated Voice VLAN configuration (Cisco, HP, Netgear etc.) ▪ ▪ Use QoS in the LAN. ▪...
Page 37 VoIP Provider vs. ISDN PRI ISDN primary rate interfaces (PRIs) become rare. Often they are just adaptors to the providers VoIP network. ▪ Only native VoIP services support HD-Voice. ▪ Note: Deutsche Telekom transcodes mobile HD-Voice (AMR-WB) to landline HD-Voice (G.722) and vice versa in ▪...
Page 38 Network concept PC VLAN1 VoIP VLAN2 VLAN VLAN1: PC network VLAN2: VoIP network Work- Prio Layer 2: Priority class 6 (Voice) place Prio Layer 3: DiffServ RTP = 184 (DSCP=46) Prio DiffServ SIP = 104 (DSCP=26) untagged tagged tagged Modem LAN Switch Internet Firewall...
Page 40: Initial Setup
▪ Configure the IP address of the LAN interface via ▪ the front display as shown on the right. The MAGIC THipPro can be configured to use ▪ DHCP later via the PC software on the LAN INTERFACE configuration page.
Page 42 ▪ MAGIC THipPro (default: 10000). the software. Run the software as administrator. ▪ Right click the MAGIC THipPro LAN Client icon on ▪ the desktop and select Run as administrator. ▪ Connect the MAGIC THipPro to the local network. In the MAGIC THipPro LAN Client software open ▪...
Page 43 MAGIC THipPro LAN Client (2) If the LAN Client software doesn’t get an answer ▪ from the MAGIC THipPro it will show NO CONNECTION in the upper right corner. When the LAN Client software connects to a ▪ MAGIC THipPro with factory settings the main panel is empty.
Page 44 MAGIC THipPro News Desk Client Install the MAGIC THipPro LAN Client software on all PCs which act as News Desk Clients. ▪ Whether the LAN Client software acts as LAN Client or News Desk Client is distinguished by the system ▪...
Page 45 MAGIC THipPro Screener Software (1) Run the MAGIC THipPro Screener setup.exe to PORT: Enter the control port of the MAGIC THipPro ▪ ▪ (default: 10000). install the software. ▪ ALIAS: Optionally enter a name for the THipPro. Run the software as administrator.
Page 46 MAGIC THipPro Screener Software (2) If the Screener software doesn’t get an answer ▪ from the MAGIC THipPro it will show NO CONNECTION in the upper left corner. When the Screener software connects to a ▪ MAGIC THipPro with factory settings the main panel is empty.
Page 47: System Settings
MAGIC THipPro System Settings info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 48 General (1)
Page 49 CONTRAST: Adjust the contrast to improve the ▪ MAGIC THipPro systems with different indexes will ▪ clarity of the front display. not show each others call history. ▪ MAGIC THipPro systems using the same index will show the same call history. General (2)
Page 50 Line Interface (1)
Page 51 G.722 (HD-Voice, 7 kHz audio bandwidth with HD- channels does not add up. Voice software upgrade). ▪ For incoming calls, the MAGIC THipPro always uses the best algorithm which is supported by the calling station. ISDN: Integrated Services Digital Network provides ▪...
Page 52 ▪ PERMANENT ACTIVATION OF ISDN LAYER 2: ▪ ISDN PROTOCOL: Select the ISDN protocol Activate this option if the first in a series of calls supported by the PBX or ISDN provider. Only cannot be established or incoming calls are not available in line modes ISDN and ISDN &...
Page 53 CALL FORWARDING LINES: Required for network ▪ Specify parameters for each telephone line in the ▪ independent call forwarding. These lines don’t CHANNELS matrix: appear on the main panel and are reserved for E.164 LINES: Activate this option if the PBX requires ▪...
Page 54 DISPLAY NAME, which could be entered by the number formats. user. The MAGIC THipPro interprets the SIP display INTERNATIONAL PREFIX: Prefix digits for dialling ▪ name as the caller’s name. However, often the SIP international telephone number.
Page 55 USER ENTERS OUTGOING LINE PREFIX ON MANUAL ▪ CALLS: Enable if the users should enter the prefix digits when dialling a number using the number pad. If unchecked the MAGIC THipPro adds the prefix digits automatically. Line Interface (6)
Page 56 MSN (1)
Page 57 ▪ The MSN page is displayed only if there are ISDN channels configured on the LINE INTERFACE page. ▪ Enter an MSN (Multiple Subscriber Number) for each ISDN channel connected to the MAGIC THipPro. The MSN sometimes is the internal telephone ▪...
Page 58 POTS Phone Numbers (1)
Page 59 ▪ The POTS PHONE NUMBERS page is displayed only if there are POTS channels configured on the LINE INTERFACE page. ▪ There is no technical necessity to specify the POTS phone numbers. Enter the POTS phone numbers if you like to ▪...
Page 60 POTS Interface: PBX / Outside Line (1)
Page 61 POTS INTERFACE: interrupted for the MAGIC THipPro to drop the call. OUTSIDE LINES page. Short interrupts are used to signal events in the network (e.g.
Page 62 ▪ BUSY / DROP TONE: The MAGIC THipPro can ▪ ENABLE EXPERT SETTINGS: Help to improve the detect if the remote station has hung up. It is audio signal on telephone lines with difficult line monitoring the audio signal for a sequence of characteristics.
Page 63 Caller Line Grouping (1)
Page 64 LUMINANCE DIFFERENCE: Side by side channels are ▪ Bundle telephone lines into groups on the CALLER ▪ easier to identify if they have slightly different LINE GROUPING page. colors. This setting changes the brightness of the ▪ Telephone lines of a group have: selected background color for every second channel.
Page 65 ▪ CHANNELS: Assign channels to line groups: Each channel can only be assigned to one line ▪ group. ▪ Channels of a line group need not to be continuous. Channels not assigned to a specific line group ▪ remain in the UNASSIGNED line group. The line group UNASSIGNED has all the ▪...
Page 66 VoIP (LAN/SIP) (1)
Page 67 ▪ Enter the SIP credentials for each telephone line as well as SIP protocol parameters on the VOIP LAN: LAN interface of the MAGIC THipPro which ▪ (LAN/SIP) page. connects to the backup SIP server. BACKUP SERVER: The MAGIC THipPro monitors ▪...
Page 68 Note which announce a list of supported audio codecs that PBXs or providers may override the displayed but only work when the MAGIC THipPro selects the name. first algorithm from the list. ▪...
Page 69 USE INDIVIDUAL LOCAL SIP PORT NUMBERS: ▪ Enable this setting if a SIP server requires the MAGIC THipPro to use a different local SIP port for each VoIP line. ② ▪ START PORT: SIP port used for the first VoIP channel.
Page 70 SIP server. If this is overwhelming the SIP server this setting introduces a delay between the VoIP channels. TIMEOUT: The MAGIC THipPro renews the SIP ▪ registration every 60 seconds by default to check if the SIP server is still available. Increase the interval if the SIP server rejects the registration telegrams as too soon.
Page 71 Collaboration Server (1)
Page 72 ▪ LAN INTERFACE: Select the LAN interface of the application developed by AVT that let‘s the MAGIC THipPro which should be used to connect THipPro connect to Microsoft Teams. You can to the collaboration server. make and receive calls within your organisation as ▪...
Page 73 Audio Interface (1)
Page 74 AES/EBU INTERFACE - CLOCK SOURCE OF INTERNAL / ISDN CLOCK: Synchronize to ISDN clock ▪ DIGITAL OUTPUT: The MAGIC THipPro provides if an ISDN module is equipped and configured, sample rate converters only on the AES/EBU otherwise the internal clock is used.
Page 75 ▪ MAIN NOMINAL LEVEL OF ANALOG (XLR): Use ▪ HANDSET 1/2: Set the audio levels of the handset these parameters to adjust the level of analogue interfaces on the front panel of the MAGIC audio signals to match the level of the digital THipPro.
Page 76 Pretalk Streaming (1)
Page 77 ▪ Configure the technical parameters of pretalk audio streaming on the PRETALK STREAMING page. IP STREAM: Up to 10 streams are available. ▪ Depending on the number of licenses purchased. ▪ UDP PORT: Local UDP port for the audio stream. (default: 5200, 5202, 5204, …) ▪...
Page 78 AES67 (1)
Page 79 ▪ Configure the technical parameters of AES67 audio over IP on the AES67 page. Find the details in the ▪ Audio over IP (AES67-DANTE-RAVENNA- LIVEWIRE) document available in the download section of our website. AES67 (2)
Page 80 LAN Interface (1)
Page 81 LAN X: Set IP addresses, STUN parameters and IP networks on the LAN INTERFACE page. Quality of Service classification for each LAN interface. ▪ The MAGIC THipPro Base Board has two Ethernet DHCP: Retrieve an IP address automatically from a ▪ interfaces. DHCP server.
Page 82 Keep-Alive packets are only sent if STUN is ▪ ACCESSIBLE FROM: Select the Ethernet interface enabled for the respective SIP account. (default: 20 and the IP address of MAGIC THipPro, to which the seconds) PC access is to be limited. QUALITY OF SERVICE: ▪...
Page 83 NTP (1)
Page 84 ▪ Configure the parameters for Network Time Protocol on the NTP configuration page. ▪ The THipPro can synchronise its system time to coordinated universal time (UTC) via NTP. The THipPro always tries to connect to the ▪ PRIMARY SERVER. If that server is not available it will try to retrieve the time information from the ALTERNATIVE SERVER.
Page 85 VLAN (1)
Page 86 VLAN: Enable or disable virtual networks globally. ▪ will lose connection the THipPro. ▪ SERVICE: All services provided by the MAGIC THipPro which support virtual LANs are listed here. VLANs may be enabled or disabled globally on the ▪ front display of the THipPro.
Page 87 DHD AUDIO MATRIX (1)
Page 88 ▪ Configure the parameters for connecting the ▪ IP ADDRESS: Enter the IP address of the DHD MAGIC THipPro to a DHD core on the DHD AUDIO core. MATRIX page. ▪ TCP/IP PORT: Enter the port of the DHD-ECP ▪...
Page 89 Ember+ (1)
Page 90 Configure the parameters for connecting the ▪ ACTIVATE EMBER+ CONSUMER to connect the MAGIC THipPro to studio equipment supporting MAGIC THipPro to one or two Ember+ providers. Ember+ on the EMBER+ page. ▪ Enabling the Ember+ consumer is also required ▪...
Page 91 PhonerSet / Remote Light (1)
Page 92 ▪ Remote Light is a very simple IP based protocol to calls in HOLD or ON AIR. control the telephone lines of a MAGIC THipPro. ▪ The PhonerSet app can control up to 10 MAGIC Contact us for the Remote Light Protocol THipPro telephone lines.
Page 93 ACconnect (1)
Page 94 Configure the parameters for connecting a MAGIC ▪ AUDIO CODECS: Enter up to four audio codec ACip3 Audio Codec to the MAGIC THipPro on the channels in the upper table. ACCONNECT page. LAN INTERFACE: Select the LAN interface of the ▪...
Page 95 ▪ MAGIC ACIP3 AUDIO INTERFACE ASSIGNMENT: ▪ ACconnect also supports connecting the ACip3’s Assign an audio interface of each ACip3 codec audio interfaces to an audio router, which is channel to the studios which should have access controlled via DHD or Ember+. This feature needs to the codec channels.
Page 96 Click the coloured rectangle to open the Press this button when connecting an ACip3 for colour configurator: the first time to the MAGIC THipPro. The THipPro PC software will connect to all specified ACip3 BACKGROUND COLOUR: Click the coloured ▪...
Page 97 Stream Quality Measurement (1)
Page 98 ▪ Configure the parameters for the stream quality ▪ The thresholds for the status LEDs can be indication on the PC software on the STREAM configured under QUALITY LED STATUS. QUALITY MEASUREMENT configuration page. PACKET LOSS >: Define the number of packet losses ▪...
Page 99 SNMP (1)
Page 100 SNMP requests and sending SNMP ▪ SYSTEM LOCATION: Enter a string describing responses. The remote port is derived from where the MAGIC THipPro is located. This string is received SNMP requests. (default: 161) part of the standard MIB. SNMP (2)
Page 101 Note: Find the MIB files in the MIB folder inside the ▪ CATEGORY A-D ALIAS: Each Trap may be ▪ installation directory of the MAGIC THipPro PC assigned to a category. Enter strings to describe software. the categories. The strings can be read by the network management station.
Page 103: Login
Login (1)
Page 104 ▪ Protect the configuration of the MAGIC THipPro ▪ Note: If you forgot your password, you need to from unauthorized access via passwords. reset the MAGIC THipPro to factory settings. Configure the passwords on the LOGIN ▪ Note: The local configuration is protected via configuration page.
Page 105: Operation Settings
MAGIC THipPro Operation Settings info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 106 Clients / Security (1)
Page 107 AIR audio lines to them. ▪ Screener Client: Enter the alias under MENU – LOCAL SETTINGS – GENERAL – COMPUTER NAME ALIAS. Enter all PCs running the MAGIC THipPro LAN ▪ CHAT NAME: Enter a name which is used in the ▪...
Page 108 Clients / Security (3)
Page 109 COMPUTER NAME / IP ADDRESS: A client is ▪ News Desk Clients (NDC) are basically LAN Clients ▪ identified by the system by its Windows computer with a limited feature set. NDCs can not configure name or by its IP address used to access the the system and provide no ON AIR buttons.
Page 110 Clients / Security (5)
Page 111 ▪ By default, each client is permitted to make long- distance or international calls or calls to cell phone networks. ▪ Enter a CALL PIN for clients which should be restricted to local calls only. On these clients, the users must enter the CALL ▪...
Page 112 Studio Definition (1)
Page 113 Press the coloured rectangle to open the colour ▪ Assign the telephone lines to studios on the ▪ configurator: CALLER LINES tab of the STUDIO DEFINITION configuration page. Up to six studios for LAN ▪ BACKGROUND COLOUR: Click the coloured rectangle to select a background colour.
Page 114 Database (1)
Page 115 How to configure the Microsoft SQL server. ▪ NAMED PIPES ▪ TCP/IP How to install the MAGIC THipPro phone book ▪ database on a Microsoft SQL server. ▪ TEST/OPEN CONNECTION: Establish a connection to the SQL server. If the connection fails, additional The manual also applies to newer versions of the ▪...
Page 116 CONNECTION TYPES: Chose a connection type: ▪ TELEPHONE BOOK ▪ ▪ TELEPHONE: For telephone numbers used on THipPro The MAGIC THipPro phone book stores up to three ▪ channels. phone numbers per contact. Phone number types ▪ COLLABORATION SERVER: For Microsoft Teams help to classify the phone numbers.
Page 117 MAGIC THipPro is located. DELAY: Specify the delay between the two streams (0 ▪ CITY: Select the city in which the MAGIC THipPro is ▪ – 500 ms). This also increases the overall audio delay.
Page 118 LABEL FOR INHOUSE CALLS: This label is displayed DELETE PROTECTION: Set the time period during ▪ ▪ instead of the caller's city when a call is identified which a contact cannot be deleted from the as coming from an internal extension. database after it has been last edited.
Page 119 User Content Filter (1)
Page 120 ▪ Specify usernames and passwords for the User ▪ When recording PRETALK streams, the software Content Filter of each database on the USER stores the files in a separate subfolder for each CONTENT FILTER page. content filter (1-16). ▪ Activate the User Content Filter in the OPERATION ▪...
Page 121 News Desk Pool (1)
Page 122 ▪ Assign individual telephone lines to News Desk Clients on the NEWS DESK POOL page. ▪ By default, each News Desk Client displays all telephone lines assigned to the News Desk Studio. Select the checkboxes to display only distinct ▪ channels on the respective news desk client.
Page 123 Mode & Audio Line (1)
Page 124 ▪ FUNCTION: Click to select an audio line. ▪ ▪ With MAGIC THipPro, the audio interfaces are not directly assigned to certain functions. Instead, ▪ NO INPUT ALARM: Select this option to disable the input alarm of an AES/EBU digital audio interface they are assigned to so called audio lines.
Page 125 ▪ running on the main DSP. ▪ DANTE: Contains the Dante channels if the Dante hardware module is installed on the MAGIC THipPro. ▪ Note: Dante is not available when AES67 is activated under SYSTEM SETTINGS – AES67. The Dante module is compatible to AES67.
Page 126 OFF CONFERENCE 1-6: Assign one of 6 off ▪ Physical audio interfaces as well as AES67 and ▪ conference audio lines. They can be assigned to Dante and Ravenna audio channels can be studio faders. Use off conference audio lines to assigned to the following audio lines: provide an off-air audio conference between PRETALK 1-20: Assign one of 20 pretalk audio lines.
Page 127 ▪ Audio streams can only be used to transfer audio between the MAGIC THipPro and the LAN Client or Screener Client PC software. They can be assigned to the following audio lines: PRETALK 1-20: Assign one of 20 pretalk audio lines.
Page 128 Mode & Audio Line (5)
Page 129 AES67 streams to the Functions (= audio lines). ▪ This is because the MAGIC THipPro only sends one AES67 stream with up to eight channels but it can receive two AES67 streams with up to 16 channels.
Page 130 Internal HOLD Signals (1)
Page 131 HOLD SIGNALS page. drive. The PC software then imports the file. The PC ▪ The MAGIC THipPro provides six slots for audio software on the PC which serves as master checks if the file has changed and automatically updates files being up to 32 seconds long.
Page 132 Internal HOLD Signal Recording (1)
Page 133 STOP BUTTON: Stops recording ▪ SIGNAL DURATION: Length of the currently stored ▪ ▪ SAVE: Stores the file on the MAGIC THipPro. Hold signal file. TEST RECORDED HOLD SIGNAL ▪ RECORD SOURCE: Select an audio interface of the ▪...
Page 134 Studio Audio Assignment (1)
Page 135 NOT USED: The fader 1 button is shown on the main ▪ Define which audio lines are used in the studios ▪ panel of the LAN Client PC software but on the AUDIO ASSIGNMENT tab of the STUDIO deactivated. The fader 1 button is not displayed on AUDIO ASSIGNMENT page.
Page 136 ON AIR N: Use the Mix-minus (clean feed) of a specific On-Air audio line. ▪ Internal Hold signal identified by its name: Use a hold signal which is stored on the MAGIC THipPro as FIXED ROUTING TO CALLER LINES: Enable this ▪ defined on the INTERNAL HOLD SIGNALS option to set Fader 1 to a separate audio line for configuration page.
Page 137 SHOW ALL LINES ON EACH FADER (*): When ▪ ADDITIONAL ON AIR LINES are configured, the On-Air audio line of Fader 1 is not provided in the pop-up window of Fader 2 and vice versa. Enable this option to include these On-Air audio lines in the pop-up windows as well.
Page 138 ACCONNECT configuration page. ▪ ON AIR N: An audio line of the MAGIC THipPro. The audio signal is streamed to the MAGIC THipPro with limited audio quality. The native audio interface remains available via long click on the On-Air button.
Page 139 Studio Audio Assignment (7)
Page 140 ▪ Define the details of the Hold signals on the HOLD ▪ REPETITIONS: An intro can be played up to seven SIGNAL DEFINITION tab of the STUDIO AUDIO times. ASSIGNMENT page. ▪ PAUSE: Set the pause between the repetitions of ▪...
Page 141 Clients Audio Assignment (1)
Page 142 DEFAULT STUDIO: Select the studio to which the client connects after starting the PC software. SHOW AUDIO CODEC SELECTION: Switches to the ▪ exclusive audio codec mode if a MAGIC ACip3 audio codec is connected the MAGIC THipPro via Clients Audio Assignment (2)
Page 143 LAN Client and Screener Client PC software. Just the audio codec channels of a MAGIC ACip3 connected to the MAGIC THipPro via ACconnect are available to the user. ▪ BASE STUDIO: Select a studio for the client. The client adheres to the studio related settings such as database, logo, recording folder, etc.
Page 144 NOT USED: The pretalk button is displayed but ▪ PRETALK: Assign a pretalk audio line exclusively ▪ deactivated on the main panel of the LAN Client PC to a client: software. The pretalk button is not displayed on the PRETALK N: An audio interface assigned on the ▪...
Page 145 ▪ FADER 2: Select an audio line from the drop-down ▪ hold signal which is stored on the MAGIC THipPro as list for On-Air fader 2. defined on the INTERNAL HOLD SIGNALS STUDIO: The client uses the audio line which is ▪...
Page 146 ▪ ADDITIONAL ON AIR: Configure more complex distributions of audio lines here. Click on the cell to open the configuration window. STUDIO DEFINED: The client uses additional On-Air ▪ settings which are configured on the STUDIO AUDIO ASSIGNMENT configuration page. This is the recommended setting especially if a user can access more than one studio and also the only way to setup a fixed routing to caller lines.
Page 147 USE ADDITIONAL ON AIR LINES: Enable this option ▪ to assign three or more On-Air audio lines to the telephone lines of the studio. The audio lines of the studio will also be available on the ACconnect lines. Access these audio lines via long clicking the ON AIR buttons on the main panel of the LAN Client PC software.
Page 148 And only one caller can be put on an On-Air Fader in a studio. Enable conferencing to enable the client to put more than one telephone line at a time to an audio line. The MAGIC THipPro mixes the audio signals of all callers and the audio interfaces internally.
Page 149 Clients Audio Assignment (9)
Page 150 ▪ Define the details of the Hold signals on the HOLD ▪ INTRO: An external Hold signal or an On-Air Hold SIGNAL DEFINITION tab of the CLIENTS AUDIO signal can be preceded by an intro when a call is ASSIGNMENT page. accepted directly onto Hold.
Page 151 Remote Light Audio Assignment (1)
Page 152 PRETALK: Assign a pretalk audio line exclusively ▪ Internal Hold signal identified by its name: Use a to a client: hold signal which is stored on the MAGIC THipPro as PRETALK N: An audio interface assigned on the ▪ defined on the INTERNAL HOLD SIGNALS MODE / AUDIO LINE configuration page.
Page 153 Remote Light Audio Assignment (3)
Page 154 ▪ Define the details of the Hold signals on the HOLD ▪ REPETITIONS: An intro can be played up to seven SIGNAL DEFINITION tab of the CLIENTS AUDIO times. ASSIGNMENT page. ▪ PAUSE: Set the pause between the repetitions of ▪...
Page 155 PhonerSet Audio Assignment (1)
Page 156 ▪ Define which audio lines are used by the ▪ FADER 1/2: Select an audio line from the drop- PhonerSet clients on the AUDIO ASSIGNMENT tab down list for On-Air fader 1/2. of the PHONERSET AUDIO ASSIGNMENT page. STUDIO: The PhonerSet uses the audio line which is ▪...
Page 157 And only one caller can be put on an On-Air Fader in a studio. Enable conferencing to enable the PhonerSet to put more than one telephone line at a time to an audio line. The MAGIC THipPro mixes PhonerSet Audio Assignment (3)
Page 158 Clients Restrictions (1)
Page 159 DROP ALL: Define if the client can disconnect all ▪ Manage permissions for each client on the ▪ lines of a line group. (allowed, forbidden, long-click) CLIENTS RESTRICTIONS page. ▪ LOCK LINE: Define if the client can lock lines so all ▪...
Page 160 AGC TOGGLE: Define if the client can switch the ANONYMITY REQUEST: A caller may request that his ▪ ▪ AGC on and off on the main panel of the LAN Client name not be mentioned On-Air. The screener then PC software. (allowed, forbidden) sets the "Anonymous"...
Page 161 LOAD PRESET: Define if the client can load a preset NIGHT SERVICE: Define if the client can activate the ▪ ▪ from the PC software. (allowed, forbidden) night service. (allowed, forbidden) ▪ SELECT STUDIO: Manage how a client which has ▪...
Page 162 Signal Processing (1)
Page 163 ▪ Define the signal processing parameters on the ▪ AUTOMATIC GAIN CONTROL SETTINGS (AGC) / SIGNAL PROCESSING page. EXPANDER: Define the filter parameters for AGC and expander. ▪ LINE SETTINGS: THRESHOLD: The AGC is only applied to audio ▪ AUTOMATIC GAIN CONTROL: The AGC controls the ▪...
Page 164 LIMITER: By default the limiter clips the audio signal ▪ ▪ VOLUME CONTROL DEFAULT VALUE: The level of at 0 dBFS. If AGC is enabled the limiter threshold the audio signal coming from the caller can be can be adjusted in the range between the AGC level adjusted manually in the LAN Client PC software if and 0 dBFS.
Page 165 Recommended values: ▪ ECHO CANCELLER: The echo canceller eliminates ▪ echo coming back from the caller in POTS, ISDN ▪ POTS, ISDN: 0 ms and VoIP mode. It is not used for HD-Voice calls. POTS, ISDN with PBX: 40 ms ▪...
Page 166 ▪ VOICE DISGUISE: Enable this option to add the voice disguise button to the line group menus on the main panel of the PC software. Use these buttons to enable the function on all lines of the respective line group. PITCH: Set to UP to shift the voice to higher notes.
Page 167 Line Labels (1)
Page 168 {sipsrv#}: Only in VoIP mode. 1 if the main SIP ▪ Define the labels on all telephone lines displayed ▪ server is currently used. 2 if the backup SIP server on the main panel of the PC software on the LINE is currently used.
Page 169 Studio Settings (1)
Page 170 It is recommended to delete files that are no longer ▪ Define studio-oriented features on the STUDIO ▪ needed, as the PC software monitors the folder to SETTINGS page. display all available recordings in the RECORDINGS ▪ There is a tab for each studio. list.
Page 171 ▪ PREFERRED LANGUAGE: Define the default language for searching the social network. The language can be changed for individual searches in the search mask. ▪ SOCIAL MEDIA CACHE FOLDER: Define a folder to store pictures and other media. The cache provides fast access to these files.
Page 172 Auto Answer (1)
Page 173 OFF CONFERENCE N: Use one of the Off Conference ▪ Define how the system accepts incoming calls ▪ audio lines. automatically on the AUTO ANSWER page. ▪ ON AIR (ASSOCIATED STUDIO): Use the audio line of ▪ AUTO ANSWER ON ALL CHANNELS: Select to On-Air fader 1 of the first studio the line is assigned activate the feature on all telephone lines.
Page 174 Intro / Data Privacy Query (1)
Page 175 (Find When this feature is activated, incoming calls are ▪ an example in the installation directory of the answered automatically by the MAGIC THipPro. MAGIC Screener software under .\SQL User Script. The caller’s data (phone number, name if ▪...
Page 176 MESSAGES: Three different messages can be stored on the system: ▪ ANNOUNCEMENT: The message that a caller hears after the MAGIC THipPro has answered the call. ▪ AGREE MESSAGE: The message that a caller hears before the call is signalled in the PC software.
Page 177 ▪ The message are configured in the table of DPQ signals: NAME: The names are predefined an cannot be ▪ changed. ▪ LENGTH: Length of the stored audio file in seconds. IMPORT: You can import an audio file. Only the first ▪...
Page 178 Intro / Data Privacy Query (5)
Page 179 STOP BUTTON: Stops recording ▪ SIGNAL DURATION: Length of the currently stored ▪ ▪ SAVE: Stores the file on the MAGIC THipPro. DPQ message file. TEST RECORDED DPQ message ▪ RECORD SOURCE: Select an audio interface of the ▪...
Page 180 DROP LINE IN CASE OF DISAGREEMENT: Enable if ▪ QUERY): The system ignores the data privacy the MAGIC THipPro should disconnect the line entry in the phone book database when a call when the disagree-DTMF code was received. comes in and plays the announcement message every time.
Page 181 ▪ ACTIVATE DTMF CONFIRMATION: The MAGIC ▪ ACTIVATE DISAGREE MESSAGE: Enable to play the THipPro can detect which button the caller disagree message. The Disagree message is pressed on the phone by analysing the received played when: DTMF tones. Enable this function to use the DTMF the caller sent the DTMF code to disagree and DTMF ▪...
Page 182 Answering Machine (1)
Page 183 REPETITIONS: Define how many times the Hold ▪ Configure the answering machine for each line ▪ signal is played before the MAGIC THipPro hangs group individually on the respective tab. ▪ ACTIVATION BUTTON LABEL: Define the label of the FUNCTION: Select a mode: ▪...
Page 184 Answering Machine (3)
Page 185 folder to show up here. The path is determined by ▪ RECORD CALLER parameters: the name of the LINE GROUP and the RECORDINGS RECORDING CLIENT: Select a PC client. It plays the ▪ BASE FOLDER: greeting and timeout messages and does the <Recordings Base Folder>\<Line Group recording of the caller.
Page 186 RECORDINGS BASE FOLDER: The studio recording ▪ folder is used as the recording base folder. Configure the folder under STUDIO SETTINGS – PRETALK STREAMING RECORDING FOLDER. ▪ ACTIVATION BUTTON LABEL: Define the label of the button which is used to activate the answering machine.
Page 187 Night Service (1)
Page 188 ▪ CALL FORWARDING INCOMING CALL: Every can be defined. incoming call is transferred using the call forwarding lines of the MAGIC THipPro. (There must The night service mode is configured and ▪ be CALL FORWARDING LINES defined on the LINE activated per line group.
Page 189 ▪ TRANSFER INCOMING CALL / CALL FORWARDING INCOMING CALL parameters: #: Six different call forwarding destinations can be ▪ defined. Only the first destination can be used by the Screener Client PC software. PHONE NUMBERS: Define the call forwarding ▪ destinations.
Page 190 Night Service (4)
Page 191 ▪ CALL FORWARDING PROVIDER parameters: #: Four different dial codes can be defined. Only the ▪ first dial code can be used by the Screener Client PC software. ACTIVATION CODE: Define the dial code to activate ▪ the call forwarding. The dial code must include the destination phone number.
Page 192 DTMF (1)
Page 193 STANDARD: Every received DTMF tone is displayed ▪ Configure how the MAGIC THipPro LAN Client PC ▪ on the telephone line it was received as a singled software handles DTMF tones the system digit until the next DTMF tone is received or the line receives on the DTMF page.
Page 194 Actions (1)
Page 195 ▪ Assign functions to additional buttons on the menu bar of the PC software on the ACTIONS page. ▪ Up to 30 actions can be defined. Specify which clients display the additional ▪ buttons. The NEXT action button is always displayed ▪...
Page 196 Actions (3)
Page 197 ▪ Double click a line on the ACTIONS configuration page to open a window to add / edit / delete an action. ▪ NAME: Enter a name of your choice. FUNCTION CODE: Select a function from the drop- ▪ down list. Find a detailed description of all function codes on the following pages.
Page 198 Function Code Parameter Description No function selected. Set this function code to delete a function. Loads the Preset (Operation Settings) with the name #. Load Preset Preset: <Preset/Super Preset Name> Loads the Super Preset (Operation & System Settings) with the name Signal: IH: Internal HOLD Signal 1…16 Opens a window for recording the internal HOLD Signal IH via the...
Page 199 Function Code Parameter Description Show Command: SC: Hide Window, Show Window (and set active), Show Window, Runs an external application given in C and sets the window mode of Execute External Application the application as configured in SC. Show Window minimized Command: Path and command line parameters...
Page 200 GPIO (1)
Page 201 Relay function. Find the details on the available functions in the ▪ ▪ The MAGIC THipPro provides 8 hardware TTLs Signalling and Control with EmBER+ document through its GPIO connector at the back. available in the download section of our website.
Page 202 ▪ If EMBER+ PROVIDER is enabled, you can configure up to 96 inputs and 96 outputs under GPIO – EMBER+ – INPUT/OUTPUT. Find the details on the available functions in the ▪ Signalling and Control with EmBER+ document available in the download section of our website. If EMBER+ CONSUMER is enabled, you can ▪...
Page 203 Ember+ Consumer Extension (1)
Page 204 ▪ The EMBER+ CONSUMER EXTENSION makes it easy to control telephone lines of the MAGIC THipPro from a mixing console without using the PC software. ▪ Configure the workplaces on the EMBER+ CONSUMER EXTENSION configuration page. Find the complete configuration guide with ▪...
Page 205 Ember+ Dial Pad Extension (1)
Page 206 Find the dial pads in the Ember+ tree of the ▪ MAGIC THipPro under: AVT MAGIC THipPro > GPIOs > Dial Pad N Find the number entered via a dial pad in the ▪ Ember+ tree of the MAGIC THipPro under: AVT MAGIC THipPro >...
Page 208 MAGIC THipPro (and MAGIC ACip3) can be reset to ▪ factory settings via Front Display. ▪ The configuration of the device is reset. All files stored on the device are preserved. ▪ ▪ The configurations of all clients (LAN client, Screener, PhonerSet, …) are preserved.
Page 209 ▪ If there is a password configured but the password is not known, the device can only be reset via front display as shown on the right. Set Factory Settings (2)
Page 210 ▪ The MAGIC THipPro can also be reset to factory settings via the LAN Client software. ▪ Go to MENU – ADMINISTRATION – SET FACTORY SETTINGS. Two options are available: ▪ LOAD FACTORY: The current configuration is reset ▪ to factory settings. All files stored on the MAGIC...
Page 211 MAGIC THipPro MAGIC THipPro LAN Client ▪ Local Settings info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 212 Client Settings (1)
Page 213 COMPUTER NAME ALIAS in the TAKE IT FROM LOCAL SETTINGS on the left. COMPUTER NAME / IP ADDRESS column of the CLIENTS / SECURITY list of the MAGIC THipPro USE PRETALK: Only available if CLIENT = TAKE IT ▪...
Page 214 ▪ CALLER LINES: TIME INFORMATION SHOWS TIME ON CURRENT ▪ AUDIO LINE: By default, a clock is displayed on each telephone line which indicates for how long the caller is already on the line. Enable this option to reset the clock each time the user changes the audio line (Pretalk, Hold, On Air).
Page 215 ATTENDED CALL TRANSFER: The user can talk to ▪ CALL FORWARDING: Define how call forwarding is ▪ the call forwarding destination when the call is in presented on the LAN client. Only predefined Pretalk. Otherwise the call transfer is completed modes are accessible to the user.
Page 216 NUMBER / COLLABORATION SERVER ACCOUNT: ▪ You could leave this field empty or enter a telephone number or a Microsoft Teams account. If the field is empty the user will be prompted to enter the call forwarding destination. Otherwise the call is forwarded to the number entered here. NAME: Define the label of the call forwarding ▪...
Page 217 Application Parameters (1)
Page 218 MAGIC THipPro on the STUDIO SETTINGS DPI scaling feature of the operating system. configuration page. The studio logo is displayed if MAIN WINDOW SIZE: Define the size of the main ▪...
Page 219 ▪ SHOW SIDEBAR (IF AVAILABLE) AT APPLICATION the coordinates X=0, Y=0. STARTUP: By default, the sidebar is hidden. USE UNICODE DINGBATS (INSTEAD OF WINGDINGS ▪ Enable this option to show the sidebar when the FONT) IN DEFAULT BUTTON TEXT: Define whether app starts.
Page 220 ▪ ON INCOMING CALL: Apart from blinking audio line ▪ LOGFILE: The LAN client software writes one buttons the application can indicate incoming logfile per day. The file name ends with log-01.txt, calls in two more ways: log-02.txt, …. The number stands for the day of the month.
Page 221 Font Settings (1)
Page 222 ▪ Define how text is displayed on the main window ▪ SIDEBAR: The text elements on the menu sidebar. on the FONT SETTINGS page. TEXT ▪ SMALL TEXT ▪ ▪ For each element you can change: FONT NAME ▪ ▪ For each element you can select <default>...
Page 223 Chat (1)
Page 224 SCREENER: The chat group includes all Screener ▪ Define how the LAN client can access the THipPro ▪ clients of the studio. chat on the CHAT page. ▪ ON NEW MESSAGE: Define how a new message is ▪ The PC clients have an integrated chat function. indicated.
Page 225 ▪ Up to ten individual quick dials for each LAN client can be configured on the QUICK DIALS page. ▪ The Quick Dials are displayed on the right in the phone book. NAME: Enter the name which is displayed on the ▪...
Page 226 PRETALK Streaming / Recording (1)
Page 227 ▪ There are two ways of using the built-in audio ▪ PRETALK RECORDING interfaces of the PC for Pretalk with a caller on Can be used if the audio signals are transmitted ▪ the THipPro. between THipPro and PC via the audio interfaces of the THipPro (analogue, AES/EBU, AES67, Dante, ▪...
Page 228 PLAY TEST SIGNAL ON AUDIO OUTPUT: If enabled ▪ PRETALK INTERFACES: Define the audio ▪ the LAN client generates an audio signals and plays interfaces of the PC which should be used for it on the audio output if packets from the THipPro Pretalk streaming.
Page 229 RECORDING MODE: Define which audio signals ▪ GENERAL ▪ should be recorded. RECORDING DEVICE: Define if Pretalk Streaming or ▪ ▪ RECORD CALLER TO A MONO AUDIO FILE: Only the Pretalk Recording should be used when pressing audio signal of the caller is recorded and written to a the RECORD button on the main panel of the LAN mono audio file.
Page 230 USE STUDIO RECORDING FOLDER IF AVAILABLE: EXTERNAL AUDIO EDITOR: Define an external audio ▪ ▪ Enable this option if the recordings should be editor. Display the Recordings list on the sidebar on stored in the Recording folder which is defined on the right.
Page 231 Settings Folder (1)
Page 232 User rights are sufficient to change the local settings. LOCAL tab in the system configuration as well as (%APPDATA%\ROAMING\AVT\MAGIC THipPro LAN) the settings under MENU – CONFIGURATION – FOR ALL USERS: All users of the PC use the same CONTROL INTERFACE.
Page 233 MAGIC THipPro MAGIC THipPro Screener ▪ Local Configuration info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 234 General (1)
Page 235 BACKUP SYSTEM AVAILABLE: Enable this option if ▪ Click the MENU icon in the top left corner of the ▪ the user should be able to switch between two THipPro Screener software and select LOCAL THipPro devices via a button in the top bar of the CONFIGURATION.
Page 236 IP address in the CLIENTS / SECURITY list ▪ OPEN: Press the button to open the logfile of the of the MAGIC THipPro configuration. If multiple current day. clients should share the same client ID, an alias ▪...
Page 237 The master settings. Administrator rights are required to client is automatically determined by the system change the local settings. (C:\ProgramData\AVT\MAGIC THipPro Screener) from all connected clients. If a client does not have access to shared resources, the master ▪...
Page 238 Operation (1)
Page 239 CALL OUT: Very similar to SCREENER. It displays ▪ Set the operation mode and further basic settings ▪ only one ON AIR button and hides the HOLD button. on the OPERATION page. The data entry mask allows direct access to up to ▪...
Page 240 ▪ GENERAL ▪ GLOBAL DEFAULT STRINGS: Changes made here only take effect after restarting the Screener SHOW ON AIR BUTTON LABELS: By default, the ▪ application. Screener software shows AIR 1 or AIR 2 on the ON AIR buttons. Enable this option to show the labels SALUTATION FOR MALE CALLERS: Default: Mr.
Page 241 MAIN / RIGHT LIST – TOP: The chat is shown above ▪ CHAT ▪ the main list. If two lists are shown side by side it is The PC clients have an integrated chat function. ▪ shown above the right list. SHOW CHAT: Enable to access the chat on this ▪...
Page 242 Screener (1)
Page 243 ▪ LAYOUT SETTINGS: Define the layout of the data the Profile Editor. For each show a title and entry mask. several topics can be defined. Enable the show profile via the SELECT SHOW PROFILE button STANDARD LAYOUT: The Screener software comes ▪...
Page 244 USE SHOW PROFILE: Enable this option to make ▪ ▪ Competitions: It is possible to manage a whole Show Profiles available for this Screener client. competition with the Screener application. Use ▪ ALLOW EDITING OF SHOW PROFILES: Enable this the Competition Editor to create and edit option if this Screener client should display the competitions.
Page 245 ALLOW MANAGING OF WINNER LISTS: Enable this ▪ option if the user should be able to use the right mouse button in the Winner list, e.g., to delete a winner. ▪ ADD ADDRESS IN EVENT / WINNER LIST: ▪ ALLOW ONLY ‘EDIT MODE’ FOR CLIENT: The client cannot start, end or continue a competition.
Page 246 Presenter (1)
Page 247 ▪ Configuration moved the CLIENT RESTRICTIONS – ADJUST FONT SIZE: Set the font size used for ▪ ACTIVATE LINE in the MAGIC THIpPro configuration. displaying caller information. SHOW INFO WHEN CALLER LINE IS IN USE: A line is ▪ ▪...
Page 248 Pretalk (1)
Page 249 ▪ PRETALK OPTIONS: Define how calls can be ▪ PRETALK STREAMING transferred by the Screener. Can be used for Pretalk or as audio interface for the ▪ answering machine. (See CONFIGURATION - DEFAULT CALL FORWARDING / TRANSFER ▪ ANSWERING MACHINE for more details.) NUMBER: If this field is empty, the user must enter the number the call should be transferred to.
Page 250 AUTOMATICALLY START RECORDING WHEN ▪ PRETALK RECORDING ▪ SWITCHING TO PRETALK: Enable this option to start Can be used if the audio signals are transmitted ▪ recording automatically whenever a caller is put in between THipPro and PC via the audio interfaces of Pretalk.
Page 251 USE STUDIO RECORDING FOLDER IF AVAILABLE: ▪ Enable this option if the recordings should be stored in the Recording folder which is defined on the STUDIO SETTINGS configuration page of the THipPro. If the studio recording folder is not available for the Screener client it will use the CLIENT RECORDING FOLDER.
Page 252 Appearance (1)
Page 253 X-POSITION : Define the horizontal position of the ▪ FONT & READING ORDER: Define how text is ▪ main panel on the screen in pixels. 0 is the left displayed on the main panel of the Screener border of the screen. application.
Page 254 LIST DETAILS: Define how much information is ▪ LISTS: Define how lists like „Last Calls“ or „Phone ▪ displayed in the “Noted Caller” list and in the “Call- Book“ are displayed on the main panel. Back” list: LIST SIZE: Set the width of the lists relative to the ▪...
Page 255 USE STUDIO LOGO IF AVAILABLE: Enable this option ▪ to display the logo defined in the configuration of the MAGIC THipPro on the STUDIO SETTINGS configuration page. The studio logo is displayed if the path is available for the client.
Page 256 Colours (1)
Page 257 The colours are defined on the CALLER LINE GROUPING configuration page of the MAGIC THipPro. … AS BACKGROUND COLOUR: Change the ▪ background colour of the whole line to the line group colour.
Page 258 Database (1)
Page 259 DELETE RECORDS: Deletes all contacts from the ▪ The SQL database holds the phonebook as well as ▪ phone book. area codes and Screener data input mask layouts. ▪ COMPRESS & BACKUP: Optimizes the disk space ▪ SQL CONNECTION: Define how the Screener used by the database and creates a backup of the software connects to the SQL database.
Page 260 IMPORT LAYOUT: Import a layout into the database. the parameters given above. Find the predefined layouts in the installation MDB FILE: To import a database of the old AVT ▪ directory of the Screener Software. MAGIC Touch system, select the database file and ▪...
Page 261 Twitter (1)
Page 262 SOCIAL MEDIA licence is ▪ ADD APPLICATION: Fill in the login details above and press this button to install the Twitter login. installed on the MAGIC THipPro. USE TWITTER APPLICATION: Enable the Twitter list ▪ on the main panel.
Page 263 Import External Data (1)
Page 264 *.ini file with the exact same file name. The ini file holds some import parameters and a definition of the data columns in the Excel or text file. ▪ Find example files in the installation directory of the MAGIC THipPro Screener software. Import External Data (2)
Page 265 Notifications (1)
Page 266 ▪ The Screener software can send notifications to the Pushover app which is available in the Google Play Store and in the Apple Store. There is also a Web application available for Google Chrome, Mozilla Firefox and Apple Safari. ▪ Notifications will be sent for: Result of data import ▪...
Page 267: Maintenance
MAGIC THipPro Maintenance ▪ Using the MAGIC LAN Client or MAGIC Screener Client PC software info@avt-nbg.de www.avt-nbg.de © AVT Audio Video Technologies GmbH...
Page 268 Create/load and manage Presets (1)
Page 269 ▪ PRESETS allow for storing parts of the system ▪ Load presets via MENU → SELECT PRESET. configuration on the THipPro. Access to loading of PRESETS can be restricted by ▪ setting a USER PASSWORD in the configuration. ▪ Users can load PRESETS during operation. Loading a PRESET overwrites the current system ▪...
Page 270 Save/restore a system configuration (1)
Page 271 IMPORT ACCONNECT RELATED IP ADDRESSES ▪ The complete system settings can be saved on ▪ FROM THE FILE: Enable to restore the IP addresses your PC via MENU → FILE → EXPORT for connecting to an audio codec. ▪ The system configuration file may contain: IMPORT THE IP ADDRESSES OF THE THIPPRO FROM ▪...
Page 272 All local settings of LAN Clients and Screener Clients are saved in separate files on each client PC. ▪ Find the files in the following folders depending on the SETTINGS FOLDER configuration: ▪ For all users: %PROGRAMDATA%\AVT\MAGIC THipPro LAN ▪ %PROGRAMDATA%\AVT\MAGIC THipPro SCREENER ▪ ▪...
Page 273 ▪ In the lower area of the menu important information is displayed Current Client ID of the workplace ▪ Studio connected with the Client ▪ ▪ Your own computer name The system name ▪ ▪ The SQL Server in use The database in use ▪...
Page 274 Firmware Download (1)
Page 275 ▪ Find updates to the MAGIC THipPro software on ▪ You may also update the firmware manually via our website avt-nbg.de in the DOWNLOAD section MENU → ADMINISTRATION → FIRMWARE under SOFTWARE. DOWNLOAD. The firmware file included in the PC software is ▪...
Page 276 Registration (1)
Page 277 ▪ Open ADMINISTRATION → REGISTRATION to check which SOFTWARE options are available in your system. ▪ ENTER PASSWORD: Adding new licences is done by entering a licence password. Contact us if you like to purchase a licence. ▪ Attach the FACTORY NUMBER of your unit which is ▪...
Page 278 System Monitor (1)
Page 279 ▪ : Alarm is active but not relevant for the current ▪ ACCONNECT STREAM: An audio stream from an configuration. optional ACip3 audio codec to the MAGIC THipPro is ⬤ missing. : Status is OK. ▪ SIP REGISTRATION: At least one of the VoIP lines ▪...
Page 280 ▪ ▪ TX/RX: Gross data rates of the interface in send and pretalk. receive direction. The MAGIC THipPro can handle up to ▪ WORKPLACE: The workplace configured in the 25 MBit/s in RX direction. If the data rate is higher, PhonerSet app.
Page 281 MAGIC ACip3. IP AUDIO STREAMS: Displays the status of the ▪ optional Pretalk Streams. LED: Displays whether the MAGIC THipPro receives a ▪ pretalk stream from a PC software client. ▪ NAME: Name of the PC software client to which the stream is currently assigned.
Page 282 ▪ included in one of the CLIENTS / SECURITY lists. The telephone line control is disabled. ▪ INT: MAGIC THipPro Intercom Client. (Not allowed) ▪ VMS: MAGIC Voice Mail System Client. (Not allowed) ▪ BOLD: The master PC is printed in bold. It manages access to the SQL phone book database.
Page 283 Audio Interface Monitor (1)
Page 284 ▪ Open MENU – SYSTEM MONITOR – AUDIO ▪ DANTE: Audio channels of the Dante hardware module. INTERFACE MONITOR to get an overview of the ▪ RAVENNA: Audio channels of the Ravenna hardware audio interfaces. module. INPUT: Audio level of the signal fed to the device. ▪...
Page 285 Line State Monitor (1)
Page 286 COLLABORATION SERVER: State of the registration ▪ Open MENU – SYSTEM MONITOR – LINE STATE ▪ of the line at the collaboration server for Microsoft MONITOR to get an overview of the VoIP Teams. telephone lines and the Collaboration Server lines. #: Line number ▪...
Page 287 Record SIP Logfile (1)
Page 288 ▪ STOP LOGGING: Click to stop recording the SIP MONITOR – RECORD SIP LOGFILE to save the SIP messages. communication of the MAGIC THipPro to a file. ▪ VIEW LOGFILE: Open the logfile in a text editor on ▪ KEEP WINDOW ON TOP: Activate to keep the the PC.
Page 289 Long-term SIP Monitoring (1)
Page 290 SEND LOG TO THIS PC: Starts logging. The logfile MONITOR – LONG-TERM SIP MONITORING to save is stored on the PC where the logging was the SIP communication of the MAGIC THipPro to a started. file over a long time period.
Page 291: Support
Support Hotline Support-Portal Support E-Mail +49 911 2571 110 avt-nbg.zammad.com support@avt-nbg.de Support info@avt-nbg.de www.avt-nbg.de...

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