Warranty - Pico Macom MPD User Manual

PICO MACOM
Limited Warranty
Pico Macom warrants to the original purchaser that all of its new products are of sound design, quality materials and
workmanship at the time of manufacture and will be free from related defects for one year from the original purchase
date. Pico Macom will repair or, at its discretion, replace without cost to the original purchaser, the product which,
upon inspection by Pico Macom, appears to be defective or not conforming to factory specifications. Pico Macom will
cover the cost of parts, labor, and return freight from factory.
Five-Year Limited Warranty
The MPD (and excluding the MPD-CPS) is covered by an extended 4-year period beyond the expiration of
the original 1-year warranty, for a full 5-year period. Qualified equipment requiring factory repair during the
extended 4-year period is covered under our re-certification program. Re-certification fees under this pro-
gram shall not to exceed 20% of the product's List Price and whenever possible, Pico Macom will attempt
to upgrade performance to the latest improved specification.
Three-Year Limited Warranty
The MPD-CPS is further covered by an extended 2-year period beyond the expiration of the origi-
nal 1-year warranty, for a full 3-year period. Qualified equipment requiring factory repair during
the extended 3-year period is covered under our re-certification program. Re-certification fees
under this program shall not exceed 20% of the product's List Price and, whenever Possible, Pico
Macom will attempt to upgrade performance to the latest improved specification.
Warranty Limitations
This warranty excludes coverage of damage or inoperability resulting from (1) use or installation other than
in strict accordance with Pico Macom's written instructions, (2) disassembly or repair by someone other than
Pico Macom or a Pico Macom authorized repair center, (3) misuse, misapplication or abuse, (4) alteration,
(5) lack of reasonable care or (6) wind, ice, snow, rain, lightning, power surges, excessive heat, or any other
weather conditions or acts of God. Pico Macom's warranty with respect to third-party proprietary sub-as-
sembly modules and/or private-label products are limited to the duration and terms of third-party vendors'
warranty. Pico Macom shall in no event and under no circumstances be liable or responsible for any conse-
quential, indirect, incidental, punitive, direct or special damages based upon breach of warranty, breach of
contract, negligence, strict tort liability or otherwise or any other legal theory, arising directly or indirectly
from the sale, use, installation or failure of any product acquired by buyer from Pico Macom. This limited
warranty extends to the original purchaser. Pico Macom reserves the right to modify or discontinue this war-
ranty at Pico Macom's sole discretion without notification. No other warrantees are expressed or implied.
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with common carriers' requirements.
Please make note of any obvious damage or shortage on the freight bill or carrier's receipt next to your sig-
nature. The carrier's agent must too sign acknowledging the loss. Failure to do so may result in the carrier's
refusal to honor the claim. Please open your order immediately upon receipt to check for concealed dam-
age and compare the packing list to the items shipped. If damaged, keep the original shipping cartons for
possible inspection by the carrier. You must report claims for loss or damage within 3 days of delivery, while
claims for erroneous charges or price corrections must be presented within 30 days of invoice date.
CONTACT US 858.546.5050
MPD Owners Manual.indd 17
MPD
ATSC/8VSB/QAM Demodulator
MPD-CPS
Controller/Power Supply
www.picomacom.com
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