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Fiber Optic
PICO MACOM
Series
To qualify for the program, you must have current open-terms with us and in good standing. We must
receive your failed unit within one week after the loaner unit is shipped to you, and must likewise
receive the loaner unit within one week after the repaired unit is shipped back to you. Daily rental
fees not to exceed 10% of the equipment's List Price will apply beyond one week after the loaner or
repaired unit are shipped to you. Other limitations may apply, so please call us for additional informa-
tion on qualifying equipment and procedures. Pico Macom reserves the right to modify or discontinue
the Uptime Loaner Program at any time, and at its sole discretion.
Damage or Shortage Claims
Our shipping staff carefully packs and ships your orders in compliance with common carriers' require-
ments. Please make note of any obvious damage or shortage on the freight bill or carrier's receipt next
to your signature. The carrier's agent must too sign acknowledging the loss. Failure to do so may result
in the carrier's refusal to honor the claim. Please open your order immediately upon receipt to check
for concealed damage and compare the packing list to the items shipped. If damaged, keep the origi-
nal shipping cartons for possible inspection by the carrier. You must report claims for loss or damage
within 3 days of delivery, while claims for erroneous charges or price corrections must be presented
within 30 days of invoice date.
Returning Shipped Items
To return any shipped items, including those shipped for warranty repairs or credit, call our Customer
Service desk to request a Return Merchandise Authorization (RMA) number. Please reference the origi-
nal invoice number and purchase date, and product serial number (if any). Be certain to mark the RMA
number on the package boldly and legibly. Unless we specify a different carrier, please ship your
returned items to us via UPS freight prepaid and fully insured. If returned for credit, we will promptly
process your request upon receipt of your return order.
Our Return Policy: Your Satisfaction Guaranteed
Our goal is your complete satisfaction. If for any reason, our products were not quite what you antici-
pated, simply call your customer service rep and we will be happy to assist you in replacing or return-
ing the order. You may return current, non-discontinued items for full credit for up to 30 days from
invoice date. Our requirements are simple: Excepting defective items, the products must be returned in
their original packaging and in re-salable condition. Restocking fees may otherwise apply beyond this
period or if products are not returned in their original condition. Please contact your customer service
rep for more information.
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CONTACT US
858.546.5050
www.picomacom.com
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