Troubleshooting - Whirlpool W10860701C Use And Care Manual

REINSTALLING/USING WASHER AGAIN
To reinstall washer after non-use, vacation, winter storage,
or moving:
1. Refer to Installation Instructions to locate, level, and
connect washer.
2. Before using again, run washer through the following
recommended procedure:
To use washer again:
1. Flush water pipes and hoses. Reconnect water-inlet hoses.
Turn on both water faucets.

Troubleshooting

First try the solutions suggested here or visit our website at www.whirlpool.com/product_help
If you experience
Vibration or Off-Balance
Check the following for
proper installation or
see the "Using Your
Washer" section
Noises
Clicking or metallic
noises
Gurgling or humming
Humming
Whirring
in Canada www.whirlpool.ca for assistance and to possibly avoid a service call.
Possible Causes
Feet may not be in contact with
the floor and locked.
Washer may not be level.
Load could be unbalanced.
Objects caught in washer
drain system.
Washer may be draining water.
Load sensing may be occurring.
Basket deceleration may be
occurring.
2. Plug in washer or reconnect power.
3. Run washer through Super Heavy cycle to clean
washer and remove antifreeze if used. Use half the
manufacturer's recommended amount of detergent for
a medium-size load.
Front and rear feet must be in firm contact with floor, and
washer must be level to operate properly.
Check floor for flexing or sagging. If flooring is uneven, a 3/4"
(19 mm) piece of plywood under your washer will reduce sound.
See "Level the Washer" in Installation Instructions.
Load dry items in loose heaps evenly around basket wall.
Adding wet items to washer or adding more water to basket
could unbalance washer.
Wash smaller loads to reduce imbalance.
Do not tightly pack. Avoid washing single items.
Use Super Heavy cycle for oversized, non-absorbent items such
as jackets and small comforters. See the "Cycle Guide" chart.
See the "Cycle Guide" chart in the "Using Your Washer" section.
Empty pockets before washing. Loose items such as coins
could fall between basket and tub or may block pump.
It may be necessary to call for service to remove items.
It is normal to hear metal items on clothing such as snaps,
buckles, or zippers touch against the basket.
It is normal to hear the pump making a continuous humming
sound with periodic gurgling or surging as final amounts of
water are removed during the Drain & Spin cycles.
You may hear the hum of the sensing spins after you have
started the washer. This is normal.
You may hear the whirring sound of the basket decelerating.
This is normal.
Solution
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