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12. TROUBLESHOOTING
Problem
No power.
No sound or picture.
No reaction to the remote control.
No Audio / video signal on the
display device via HDMI cable.
No high-definition video signal on
the TV screen.
Distorted picture.
Completely distorted picture or
black / white picture with Blu-ray
Disc™ / DVD.
No sound or distorted sound.
Picture freezes momentarily during
disc playback.
Cannot play back a disc.
"BD-ROM Data(USB) Check"
message appears when attempting
to play a Blu-ray Disc™.
EN
Check the AC power cord, if it is properly connected.
Try another power outlet.
Unplug the AC power cord, and wait for about 5-10 seconds. Plug it back in
and attempt to power on the unit.
Make sure both the TV and Blu-ray Disc™ player are turned on.
Confirm the connections to the TV are made properly as shown in the
"CONNECTIONS" on page 13.
Check to see whether the connected TV or another device supports HDCP.
(This unit will not output a video signal unless the other device supports
HDCP.)
Reduce the distance to infrared sensor window.
Confirm that the player's AC power cord is plugged into a power outlet.
Check the batteries in the remote control and make sure they are inserted
properly by + or - symbols.
Please check IR signal. Refer to "IR signal check" on page 61.
If the unit is connected to a non-certified HDMI device, the audio / video
signal will not output to that device.
Make sure the display device is on the correct input / video source.
Perform an HDMI hotplug: Disconnecting the HDMI cable from the display
device, turn on both devices, and replug the HDMI cable back in.
Check with the TV manufacturer, if there are any software updates available
for the TV.
Check to see if the HDMI cable is a certified version.
Does the disc contain high-definition video? High-definition video is only
available when the disc contains it.
Does the TV support high-definition video? High-definition video is only
available when the TV supports it.
Sometimes a small amount of picture distortion may appear. This is not a
malfunction.
Make sure the disc is compatible with this unit.
Adjust the volume.
Check to see if the speakers are connected correctly.
Check the HDMI connection.
Make sure the HDMI cable is not plugged into an HDMI-DVI adapter or
projector which does not handle digital sound.
Check the settings in the "Audio" menu.
Check the disc for fingerprints / scratches and clean with a soft cloth wiping
from the center to the outer edge.
Make sure that the disc is playable on this unit.
Check the region code of the disc. This unit supports the following region
codes.
– Blu-ray Disc™: "A˝
– DVD: "ALL" or "1˝
For DVD-RW/-R, make sure that the disc is finalized.
Clean the disc.
Is the disc a newer title? This problem may be solved by software update.
Refer to "Software update" on page 52.
Connect a USB memory stick first, then insert the Blu-ray Disc™.
– When this unit starts loading a Blu-ray Disc™, it will check the USB
memory stick to which BD-Live™ contents will be saved.
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