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Power LED light status
Diagnostic error messages
Table 22. Diagnostic error messages
Error messages
AUXILIARY DEVICE FAILURE
BAD COMMAND OR FILE NAME
CACHE DISABLED DUE TO FAILURE
CD DRIVE CONTROLLER FAILURE
DATA ERROR
DECREASING AVAILABLE MEMORY
DISK C: FAILED INITIALIZATION
DRIVE NOT READY
ERROR READING PCMCIA CARD
EXTENDED MEMORY SIZE HAS CHANGED
THE FILE BEING COPIED IS TOO LARGE FOR THE
DESTINATION DRIVE
A FILENAME CANNOT CONTAIN ANY OF THE FOLLOWING
CHARACTERS: \ / : * ? " < > | -
GATE A20 FAILURE
GENERAL FAILURE
HARD-DISK DRIVE CONFIGURATION ERROR
Possible cause
Description
The touchpad or external mouse may be faulty. For an external
mouse, check the cable connection. Enable the Pointing Device
option in the System Setup program.
Ensure that you have spelled the command correctly, put spaces in
the proper place, and used the correct path name.
The primary cache internal to the microprocessor has failed.
Contact Dell
The optical drive does not respond to commands from the
computer.
The hard drive cannot read the data.
One or more memory modules may be faulty or improperly seated.
Reinstall the memory modules or, if necessary, replace them.
The hard drive failed initialization. Run the hard drive tests in Dell
Diagnostics.
The operation requires a hard drive in the bay before it can
continue. Install a hard drive in the hard drive bay.
The computer cannot identify the ExpressCard. Reinsert the card
or try another card.
The amount of memory recorded in non-volatile memory (NVRAM)
does not match the memory module installed in the computer.
Restart the computer. If the error appears again, Contact Dell
The file that you are trying to copy is too large to fit on the disk, or
the disk is full. Try copying the file to a different disk or use a larger
capacity disk.
Do not use these characters in filenames.
A memory module may be loose. Reinstall the memory module or, if
necessary, replace it.
The operating system is unable to carry out the command. The
message is usually followed by specific information. For example,
Printer out of paper. Take the appropriate
action.
The computer cannot identify the drive type. Shut down the
computer, remove the hard drive, and boot the computer from an
optical drive. Then, shut down the computer, reinstall the hard
drive, and restart the computer. Run the Hard Disk Drive tests in
Dell Diagnostics.
Troubleshooting steps
•
If the display is connected
and turned on, listen for a
beep code.
Troubleshooting your computer
41
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