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SECTION 4
4-2
I would like to test if my Internet connection is live.
Use the ping command to test the connection. Before attempting,
determine the IP Address of your adapter.
1
Open a command prompt by clicking Start and Run.
2
For Windows 98 and ME, in the Open field, type command and
press Enter or OK.
For Windows 2000 and XP, type cmd. Or, navigate using your
Start button to Programs>Accessories>Command Prompt.
3
In the Command window, type ipconfig.
!
You should see an IP address for your adapter, for example:
Ethernet Adapter Local Area Connection:
Connection-specific DNS Suffix. . : Example.example.example.com.
IP Address. . . . . . . . . . . . : 192.168.10.10
Subnet Mask . . . . . . . . . . . : 255.255.255.0
Default Gateway . . . . . . . . . : 192.168.10.1
4
If using a router at home, in the Command window, type ping
followed by the Router's IP address and press Enter. For
example, type ping 192.168.10.1
The router's IP address is most likely the default gateway.
If you receive a reply (the first word will be Reply...), then
!
your computer is connected to the router. Proceed to Step 4.
If you do NOT receive a reply, repeat steps 1 – 4 on a
!
different computer to verify that the first computer is not the
cause of the problem.
5
In the Command window, type ping and your ISP's default
gateway IP Address and press Enter. You can determine your
ISP's default gateway by examining your modem and or router.
Refer to the instructions provided with your modem/router.
!
If you receive a reply (For example, Reply from
216.109.125.72...), then your connection to the Internet is
live.
!
If you do NOT receive a reply, repeat steps 1 – 5 on a
different computer to verify that the first computer is not the
cause of the problem.
6
If you cannot determine your ISP's default gateway, ping
www.yahoo.com or another known web location.
TROUBLESHOOTING
WN825Gv2
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