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3Trouble shooting
U sually, faults are small matters that are easy to
T r o u b l e s h o o t i n g
eliminate. Please read the information in the table
before calling the after-sales service.
Fault/indicator or symbol
The appliance is not working
The symbol lighting is not work-
ing
The ventilation system is not
working.
"‚‹
"‚‚
"‚‹
/
"‚‚
Nothing on the display
The indicators are flashing
The
Ù
indicator is flashing on
the hotplate displays
"ƒ
"...
"†
+ heat setting and signal
tone
"†
and signal tone
"‚
/
"‡
"‰
"Š‹‹‹
"Š‹‚‹
—...‹‹
Do not place hot pans on the control panel.
Notes
If
appears on the display, press and hold the
"
■
button for the relevant cooking zone in order to read
the fault code.
If the fault code is not listed in the table, disconnect
■
the hob from the mains power supply and wait
30 seconds before reconnecting it. If this code is
displayed again, contact the technical after-sales
service and specify which fault code has appeared.
Possible cause
The plug is not plugged into the mains
Power failure
The fuse/circuit breaker is faulty
The control unit is faulty.
The metal grease filter is not inserted correctly.
The filter detection sensor is not working.
The metal grease filter is saturated.
The activated charcoal filter is saturated.
The saturation indicator is lit even though the fil-
ter has been cleaned or replaced.
The power supply has been disconnected.
The appliance has not been connected as shown
in the circuit diagram.
Electronics fault.
The control panel is wet or an object is covering
it.
A fault has occurred in the electronics.
The electronics have overheated and switched
off the affected hotplate.
The electronics have overheated and all the hot-
plates have been switched off.
There is a hot pan near the control panel. There
is a risk that the electronics will overheat.
There is a hot pan near the control panel. The
hotplate has been switched off to protect the
electronics.
The hotplate has overheated and has been
switched off to protect your work surface.
The hotplate has been operating continuously for
an extended period.
The operating voltage is incorrect/outside of the
normal operating range.
The hob is not connected properly
:
Warning – Risk of electric shock!
Incorrect repairs are dangerous. Repairs may only be
carried out and damaged power cables replaced by
one of our trained after-sales technicians. If the
appliance is defective, unplug the appliance from the
mains or switch off the circuit breaker in the fuse box.
Contact the after-sales service.
Troubleshooting
Connect the appliance to the mains electricity supply
Check whether other kitchen appliances are working
Check in the fuse box to make sure that the fuse/circuit breaker
for the appliance is in working order
Call the after-sales service.
Insert the metal grease filter correctly.
Call the after-sales service.
Clean the metal grease filter.~ "Cleaning" on page 24
Replace the activated charcoal filter. ~ "Cleaning" on page 24
Reset the saturation indicator. ~ "Resetting the saturation
displays" on page 27
Use other electrical appliances to check whether a short circuit
has occurred in the power supply.
Make sure that the appliance has been connected as shown in
the circuit diagram.
If you are unable to rectify the fault, contact the technical after-
sales service.
Dry the control panel or remove the object.
To acknowledge the fault, briefly cover the control panel with
your hand.
Wait until the electronics have cooled down sufficiently. Then
touch any symbol on the hob.
Remove the pan. The fault code will go out shortly afterwards.
You can resume cooking.
Remove the pan. Wait a few seconds. Touch any touch control.
When the fault code on the display goes out, you can resume
cooking.
Wait until the electronics have cooled down sufficiently before
switching the hotplate on again.
The automatic safety switch-off function has been activated. See
the section entitled ~ "Automatic safety cut-out"
Contact your electricity supplier.
Disconnect the hob from the power supply. Make sure that it has
been connected as shown in the circuit diagram.
If a fault occurs, the appliance will not switch to
■
standby mode.
Trouble shooting
en
31
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