Huawei H352-381 Quick Start Manual page 24

FAQs
1. Unable to find the CPE's Wi-Fi
● The CPE's Wi-Fi will automatically be disabled after 2 hours if no device is
connected. Either reactivate Wi-Fi on the management page or restart the CPE.
● Your device may be too far away from the CPE. Move closer to the CPE and try
connecting to Wi-Fi again.
2. The CPE's Wi-Fi is slow to access the Internet
The CPE's Wi-Fi is used for CPE configuration only. For daily Internet access,
connect to the indoor router's Wi-Fi network instead.
3. Restoring the CPE to its factory settings
Connect the CPE to the power adapter and power on the power adapter. Wait until
the CPE indicator is steady on. Then, insert a needle-shaped object into the reset
button on the power adapter, and press and hold for more than 5 seconds, until the
CPE indicator starts blinking. When the CPE is restored to its factory settings, its
configuration parameters get cleared. You will need to reconfigure the CPE.
4. When the CPE is powered on, the indicator does not turn on,
and the CPE cannot be used
When the surrounding temperature is below –26°C, the CPE takes some time to
preheat so that it can work properly. When the surrounding temperature is –40°C, the
preheating process takes about 10 minutes.Therefore, in a cold environment, please
wait patiently, and check back a little later to see whether the CPE works properly.
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