Related Manuals for HP E27k G5
Summary of Contents for HP E27k G5
- Page 1 Maintenance and Service Guide E27k G5 model SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 2 Micro Devices, Inc. Bluetooth is a service it. Before performing any trademark owned by its proprietor maintenance or service, be sure to and used by HP Inc. under license. read “Important Safety Information”. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S.
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Page 3: Table Of Contents
Table of Contents 1 Getting started ..................................1 Important safety information ............................ 1 Important service information and precautions ..................... 2 RoHS (2002/95/EC) requirements ........................... 2 General descriptions ..............................3 Firmware updates ................................3 Before returning the repaired product to the customer ................3 2 Monitor features .................................. -
Page 4: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 5: Important Service Information And Precautions
Important service information and precautions ● Repair must be performed by professional service technicians in a repair center. End users should not perform these procedures. ● Please note during servicing that the primary side is the high voltage area. ● This monitor meets ROHS requirements. -
Page 6: General Descriptions
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 7: Monitor Features
68.47 cm (27 inch) diagonal viewable area with 3842 × 2160 resolution, plus full screen support for lower resolutions ● USB Type-C port for docking an HP notebook or HP desktop mini Single power button on the monitor to turn the monitor and docked notebook on and ●... -
Page 8: Front Components
Turns the monitor on or off. Power button NOTE: When an HP notebook is connected to the USB Type-C port, pressing the power button on the display turns on/off your notebook, or puts it to sleep based on your power setting. -
Page 9: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. Table 1-2: Rear components and their descriptions Component Function Joypad Press to open the OSD settings. Security cable Connects an optional security cable. slot Power Connects a power cord. - Page 10 Amber (left): Activity is occurring on the network. NOTE: Supports Wake on Lan (WOL) In-band, Mac Address Passthrough (MAPT) in-band (HP models only), and PXE boot. The functionality may vary with PC settings. NOTE: This network port is fully energy efficient according to IEEE standards (IEEE 802.3az-2010) as long as all connected devices...
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Page 11: Locating The Serial Number And Product Number
The SPEC label (1) and Barcode label (2) are located on the rear of the monitor. The serial number and product number are located on a Safety label. You may need these numbers when contacting HP about the monitor model. SPEC Laser... -
Page 12: Illustrated Parts Catalog
Illustrated parts catalog To identify the monitor major components, use this illustration and table. - Page 13 Item Description PANEL MIDDLE FRAME MAIN BD ALS BD LENS BD POWER BD MAIN SHD SPEAKER USB BD CONTROL BD REAR CASE HINGE VESA COVER CLMN BASE...
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Page 14: How To Order Parts
How to order parts The HP authorized repair center can purchase the power board from HP. Power board HP spare part Description Manufacturer part number number SPS-IPS E27k N53986-002 5E.5S102.002 G5_5E.5S102.002 AUO-Q SPS-IPS E27k N53986-001 5E.5S102.001 G5_5E.5S102.001 LGD-Q Capacitors and connectors are available for purchase from the following EU distributors:... -
Page 15: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions”... -
Page 16: Rear Cover
Rear Cover Picture Operation Tool Disassemble stand by pushing release button. Disassemble VESA COVER from RC. 1. Disassemble M4 screw Screwdri (8F.00729.011) * 4pcs ver： 2. Disassemble Hinge and TORQUE 9.0±1 3. Disassemble RC and MF (KG-CM) - Page 17 Disassemble RC OSD -BD and USB-BD FFC 1. Disconnect PWR-BD wire 2. Disconnect SPK wire 3. Disconnect PWR Key-BD FFC and ALS-BD FFC 4. Tear off adhesive tape on panel light bar wire (3H.04054.071) *1pc 1. Tear off yellow tape(3H.04121.082) 2.
- Page 18 1. Disassemble M3 screw Screwdri (8F.00608.6R0) * 6pcs ver： 2. Unhook speaker wire TORQUE from MF 5.0±1.0 3. Disassemble SPK from MF (KGF- 4. Disassemble panel wire from panel 5. Disassemble panel from Disassemble M3 screw Screwdri (8F.00607.8R0) * 2pc from ver：...
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Page 19: Power Board
Locate the part number location on the board. Power BD PN IMPORTANT: • Repairing must operate by professional repairers in HP repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and... - Page 20 Power board Repair Condition: Capacitor repair is only for the monitor that has been out of warranty period. IMPORTANT: • Repairing must operate by professional repairers (Note) in repair center, not applicable for end user • The primary side is the high voltage area, please take care when repair (Front and Back view) •...
- Page 21 (2) The professional repairer is covered by insurance covering liabilities resulting from its activity, regardless of whether this is required by the Member State. Repair Process: When EL capacitors damage or explode, it may lose function and cause product no work. The locations are identified below: C711/C712/ C713/C714/...
- Page 22 3) Lift capacitors from the PCB. Power Board 4) Place new component on the location, and must check polarity match PCB print. After repaired, please double check whether polarity match PCB print, solder empty and unnecessary solder after soldering must remove.
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Page 23: Connector Repair
Connector repair The connectors are on the main board (board part number 5E.5S501.00*). The connectors identifiers are as follows: Connector Location HDMI J401 J301 RJ-45 J401 J301 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 12. -
Page 24: Hdmi Connector - J401
HDMI connector – J401 Repair the HDMI connector: 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on the pins. 3) Lift the J3 connector from the circuit board. -
Page 25: Dp Connector Repair - J301
DP Connector repair – J301 1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from one of the pin. 2) Use a hot air gun to melt the solder on the pins 3) Lift connector from the PCB 4) Place new component on the location, and must check it can match PCB footprint 5) Soldering the new component by solder iron... -
Page 26: Rj45 Connector Repair- Jh1
RJ45 Connector repair- JH1 Use a hot air gun to melt the solder on the pins Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the connector out of the through holes 2). -
Page 27: Function Test
Function test After repair, be sure to confirm that all functions are working. Table 4-1: Function test Test item Operating description Tool used Check if the image and sound can be played normally on monitor. HDMI PC or DVD Player No noise volume and balance is correct. -
Page 28: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank or Power cord is disconnected. Connect the power cord. video is flashing. - Page 29 Auto-Sleep Mode and set to enter into Sleep auto-sleep to On. mode. On-Screen Menus Press and hold the Menu The monitor’s OSD lock function is are Locked is enabled. button on the front bezel to displayed. 10 seconds to disable the OSD lockout function.
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Page 30: Index
Index Power connector ............6 Power LED ................. 5 Ambient light sensor ........... 5 precautions ..............2 preparation for disassembly ........12 components front ................5 RC removal ..............13 rear ................6 rear components ............6 connector repair ............20 removal power board .............16 RC .................13 DisplayPort connector ..........