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Panasonic KX-TVS125 User Manual

Voice processing system
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See also: Installation Manual
Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/
KX-TVS225/KX-TVS325 Voice Processing System.
Please read this manual carefully before using this product and save this manual
for future use.
Voice Processing System
Subscriber's Guide
KX-TVS95/KX-TVS125
KX-TVS225/KX-TVS325
Model

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  • Page 1 Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/ KX-TVS225/KX-TVS325 Voice Processing System. Please read this manual carefully before using this product and save this manual for future use. Voice Processing System Subscriber's Guide KX-TVS95/KX-TVS125 KX-TVS225/KX-TVS325 Model...
  • Page 2 Thank you for purchasing the Panasonic Model KX-TVS95/KX-TVS125/ KX-TVS225/KX-TVS325 Voice Processing System. The Panasonic Voice Processing System (VPS) is a powerful tool used to manage your voice communications and increase your productivity through the use of your voice mailbox. As a subscriber (the owner of a VPS mailbox), you can: •...
  • Page 3 • Some features described in this manual are available with APT/ DPT Integration only. APT Integration is only available for the KX- TVS95. Panasonic World Wide Web Address: http://www.panasonic.com for customers in the United States or Puerto Rico. Subscriber’s Guide...
  • Page 4 Subscriber’s Guide Structure of the Manual This manual consists of the following sections: Section 1 Describes the procedures for customizing your mailbox. Section 2 Explains how to access and manage received messages. Section 3 Tells you how to send messages, including recording and delivery. Section 4 Describes how to set up the special features for your mailbox.

  • Page 5: Table Of Contents

    Table of Contents Mailbox Setup ... 7 Logging in to Your Mailbox ... 7 Subscriber Tutorial... 8 Changing and Erasing Personal Greetings... 11 Changing and Clearing Your Password... 13 Changing and Erasing Your Name ... 13 Service Access Commands ... 14 Receiving Messages ...
  • Page 6 Subscriber’s Guide Message Waiting Notification... 32 Interview Mailbox ... 35 4.10 Recording Personal Greetings for Caller ID... 36 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID... 37 4.12 Personal Caller Name Announcement... 38 4.13 Live Call Screening ... 40 4.14 Recording a Two-Way Conversation ...

  • Page 7: Mailbox Setup

    Mailbox Setup Logging in to Your Mailbox Before you access Subscriber Services, you must first open your mailbox. Off-hook FROM YOUR EXTENSION (When the Direct Mailbox Access is enabled) IF YOU HAVE SET YOUR PASSWORD Password Enter the password and press #. To receive a message To deliver a message To check the mailbox distribution...

  • Page 8: Subscriber Tutorial

    Subscriber’s Guide FROM ANOTHER EXTENSION Press # and 6. WHEN YOU LOG IN FOR THE FIRST TIME Go to Section 1.2 Subscriber Tutorial to set up your mailbox, then repeat the procedure here from the beginning. Subscriber Tutorial When you access your mailbox for the first time, the VPS guides you to set up the mailbox with some Help messages.
  • Page 9 Main Menu Default Password Log into your mailbox. Welcome to the Panasonic Voice Mail System. This is the Subscriber Tutorial service. In this service, you can set your password, record your name and record your personal greetings before you use this system...
  • Page 10 Subscriber’s Guide RECORD OWNER’S NAME Please record your name. It is used in the following way... Listen to the Help message to record Owner’s Name. RECORD GREETINGS (NO ANSWER/BUSY SIGNAL/AFTER HOURS) Listen to the Help message to record greetings. Press 1 to end recording.

  • Page 11: Changing And Erasing Personal Greetings

    Changing and Erasing Personal Greetings After reaching your mailbox, callers will hear your personal greeting message(s). You can record 3 kinds of personal greetings: No Answer Greeting, Busy Greeting, and After Hours Greeting. The VPS plays the appropriate message for each call. Personal greeting messages for Voice Mail Service are always followed by a tone and a chance to leave a message.
  • Page 12 Subscriber’s Guide • Recording a Caller ID Greeting is available only when your COS parameter is enabled. To record a Caller ID Greeting, see 4.10 Recording Personal Greetings for Caller ID. • Be sure to exit from the menu AFTER the greeting is accepted. Otherwise the greeting will not be stored.

  • Page 13: Changing And Clearing Your Password

    Changing and Clearing Your Password The VPS provides the option of assigning a password to your mailbox to protect the messages stored there from unauthorized access. A password should be no longer than 10 digits (using the keys 0-9). You can change your password at any time.

  • Page 14: Service Access Commands

    Subscriber’s Guide Service Access Commands Before routinely using the VPS, you should familiarize yourself with the Service Access Commands shown in the Appendix. The most important ones are the following: — pressing this during system prompts activates Custom Service. It prompts you to access up to 100 Custom Service menus.

  • Page 15: Receiving Messages

    Receiving Messages Receiving Messages The VPS plays both the new and saved messages that are in your mailbox along with the date, time, and sender information pertaining to each message. Subscriber’s Main Menu Log into your Press 1. mailbox. • When receiving your messages, you can skip the date, time, and sender information attached to each message by pressing •...

  • Page 16: Replying To Messages

    Caller ID number attached to the message (Caller ID Callback). The Caller ID Callback feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary) and the System Manager has enabled this feature.

  • Page 17: Message Transfer

    FOR IMMEDIATE DELIVERY Press 2 then return to a previous menu. • If paused, the recording must be restarted within 20 s or the VPS will stop recording automatically. • You will not hear " Administrator has set the time stamp of User Prompts as "24-h". •...
  • Page 18 Subscriber’s Guide OPTION 1: Enter the mailbox by NUMBER OPTION 2: Enter the mailbox by NAME Press # and 1 to access the mailbox. TO TRANSFER Press 1 to transfer without comment. • No acknowledgment will be given that the message has been transferred.

  • Page 19: Accessing Your Mailbox From An Outside Telephone

    Accessing Your Mailbox from an Outside Telephone Follow this procedure to check your messages remotely. • It may be possible for you to choose another language for Subscriber Service prompts. If you are interested in this option, please contact your System Administrator. Call the VPS from an outside telephone.

  • Page 20: Sending Messages

    Subscriber’s Guide Sending Messages Delivering Messages to Other Subscribers Use this feature to send the same message to several other subscribers. Subscriber’s Main Menu Log into your mailbox. • You can also specify a Personal or a System Group Distribution List instead of an individual mailbox by entering the number of the list.
  • Page 21 • You can specify a maximum of 20 mailboxes as destinations for 1 message. TO RECORD A MESSAGE Record a message. TO SET DELIVERY TIME AND/OR PRIVATE STATUS TO SET DELIVERY TIME Press 1. Press 1. for AM for PM Press 1 for AM or 2 for PM.

  • Page 22: Checking Mailbox Distribution

    Subscriber’s Guide • If you pause during the recording, you must restart it within 20 s or the VPS will stop recording automatically. • You will not hear " Administrator has set the time stamp of User Prompts as "24-h". •...

  • Page 23: Sending External Delivery Messages

    Subscriber’s Main Menu Log into your mailbox. TO DELETE Press 1 Press 2. to add. TO AN OUTSIDE PARTY Line Access Code Enter a Line Access Code to seize a CO line. TO AN EXTENSION Extension No. Enter the extension number.
  • Page 24 Subscriber’s Guide Subscriber’s Main Menu Log into your mailbox. IF NEEDED Area Code Enter the Area Code. 4-digit Password Enter the 4-digit password or press # to skip. IF DESIRED Press # for immediate delivery. Day of the Month Enter the day of the month and press #.

  • Page 25: Receiving External Delivery Messages

    Replying to Messages. • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.

  • Page 26: Replying To External Delivery Messages

    Subscriber’s Guide Replying to External Delivery Messages Use this feature to reply to External Delivery Messages. Pick up a call from the VPS. Press 2 to reply. To make the message private Otherwise Press 1 or 2. Checking and Setting External Message Delivery Status After recording external delivery messages, you can check the delivery schedule or review the specified recipients.
  • Page 27 Subscriber’s Main Menu Log into your Press 6. mailbox. To cancel external message delivery To change the time and date Press 1 or 2. Press 3. Press 2 to check Press 1 to change the status. the schedule or delete the message. On-hook.

  • Page 28: Special Features

    Log into your mailbox. • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary). Covering Extension The caller goes to the covering extension in 3 ways: •...

  • Page 29: Incomplete Call Handling Status

    Subscriber’s Main Menu Log into your mailbox. WHEN YOU REASSIGN THE COVERING EXTENSION Press 1 to change. • The caller will not know to press [0] for transfer to your covering extension. Therefore, the caller must be instructed. For example, you might record the Busy Greeting in this way: "Hi, this is Cindy.

  • Page 30: Message Reception Mode

    Subscriber’s Guide • The Intercom Paging feature is available only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary). Message Reception Mode Use this feature to direct callers to either your regular or interview mailbox.

  • Page 31: Personal Group Distribution Lists

    Personal Group Distribution Lists Use the Personal Group Distribution List to send the same message to several mailboxes in a single operation. Up to 4 lists can be maintained with each list containing up to 20 mailbox members. Subscriber’s Main Menu Log into your mailbox.

  • Page 32: Deleting Group Distribution Members

    Subscriber’s Guide Deleting Group Distribution Members Use this feature to delete group members from a Group Distribution List. You can delete the members individually or altogether. Subscriber’s Main Menu Log into your mailbox. Make your selection. • Press members one by one—in each case, you can delete a member, or skip it.
  • Page 33 Three features can be set for message waiting notification: Message Waiting Lamp Status, Change Device Status, and Assign Telephone Number. These features can be set by the System Administrator or at a subscriber telephone. You must enter a distinct phone number to each device. •...
  • Page 34 You will hear the following guidance as the Options Menu: • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333#PP123PP456PPX# Please contact your System Administrator for more explanation.

  • Page 35: Interview Mailbox

    Interview Mailbox An Interview Mailbox plays prerecorded questions to callers and records their answers. You can record up to 10 questions and set the answer lengths from 4 s to 32 s. The answers are recorded and stored, in order, in your mailbox. You must set the answer length and record the questions.

  • Page 36: Recording Personal Greetings For Caller Id

    To assign Caller ID numbers, see 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary).

  • Page 37: Assigning Caller Id Numbers For Personal Greeting For Caller Id

    TO CHANGE OR ERASE Caller ID Greeting No. Enter a Caller ID Greeting number (1-4). • When you change the greeting, follow the steps in "TO RECORD FOR THE FIRST TIME" to rerecord. 4.11 Assigning Caller ID Numbers for Personal Greeting for Caller ID Use this feature to assign Caller ID numbers for prerecorded personal greetings.

  • Page 38: Personal Caller Name Announcement

    (Caller ID Screening), and (3) the VPS pages you by intercom (Intercom Paging). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary).
  • Page 39 Subscriber’s Main Menu Log into your mailbox. TO ASSIGN AND RECORD FOR THE FIRST TIME Caller ID No. Press 1 Enter a Caller ID number to assign. up to 20 digits and wait. IF NEEDED Press 2. Press 1 to add a new number and name, and repeat the steps.

  • Page 40: Live Call Screening

    • This feature is available to you only if you are using a Panasonic KX-T series telephone system with APT/DPT Integration (see "APT Integration" and "DPT Integration" in the Glossary), and if the System Administrator has provided your extension with this feature.

  • Page 41: Setting Telephone Numbers For Call Forwarding To Co

    2 as the destination to which the callers are forwarded if you set Remote Call Forwarding to a CO line (see 4.16 Remote Call Forwarding Set). • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in the Glossary).

  • Page 42: Remote Call Forwarding Set

    Calls, Forward No Answer Calls, Forward Busy or No Answer Calls, Forward to a CO Line, and Cancel Forwarding. • This feature is available to you only if you are using a Panasonic KX-T series telephone system with DPT Integration (see "DPT Integration" in the Glossary).
  • Page 43 Subscriber’s Main Menu Log into your Press 6. mailbox. WHEN YOU PRESS 1, 2, 3, OR 4 Extension No. Enter the destination extension number and wait. • You will hear " Administrator or the System Manager authorizes you the use of the Remote Call FWD to CO feature.

  • Page 44: Setting Telephone Numbers For Call Transfer To Co

    Subscriber’s Guide • Your System Administrator or System Manager must authorize this feature before it can be used. • You must program Telephone number 1 and/or Telephone number 2 beforehand in Mailbox Management (See 4.15 Setting Telephone Numbers for Call Forwarding to CO); otherwise " To telephone number 1"...

  • Page 45: Setting Telephone Numbers For Toll Saver

    Access Code (to seize a CO line). • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.

  • Page 46: Setting Personal Custom Service

    Subscriber’s Guide Subscriber’s Main Menu Log into your mailbox. TO SET CALLER ID NUMBER 1 AND 2 To change Caller ID Number 1 To change Caller ID Number 2 Make your selection. WHEN YOU WANT TO CHANGE THE TELEPHONE NUMBER Press 1 to change.
  • Page 47 • Transfer to Outside • Custom Service (1 to 100) • VM Service (Voice Mail Service) • AA Service (Call Transfer Service) A caller can select a desired service while listening to the personal greeting or recording a message. You can also choose what happens if a caller does not dial anything after your personal greeting (No DTMF Input Operation) as follows: •...
  • Page 48 Access Code (to seize a CO line). • Important Note: When the VPS calls to a CO line via a PRI (ISDN Primary Rate Access Interface) card of a Panasonic PBX, please be sure to add "#" after the telephone number (1112223333 in the example here): Example: 9P1112223333# Please contact your System Administrator for more explanation.

  • Page 49: A Appendix

    Subscriber’s Guide Appendix Quick Reference...

  • Page 50: Glossary

    Subscriber’s Guide Glossary Alternate Extension Group Transfers the call coming into the extensions in this group following the sequence specified by "Alternate Extension Transfer Sequence". APT Integration Digital Integration between the KX-TA624 and the VPS. APT Integration is only available for the KX-TVS95. Auto Configuration (Available with APT/DPT Integration only.) The VPS can automatically draw information from the KX-TA624, the KX-TD816, the KX-TD1232, the KX-TA1232, the...
  • Page 51 Caller ID Call Routing (Available with APT/DPT Integration only.) The VPS automatically sends calls from pre-assigned Caller ID numbers to the specified extension, mailbox (including System Group Distribution List) or Custom Service. Caller Name Announcement (System/Personal) (Available with APT/DPT Integration only.) The VPS announces prerecorded Caller ID caller’s names when: (1) extension users listen to messages from pre-assigned numbers left in the their mailboxes, (2) the VPS transfers calls from pre-assigned numbers to the users (Caller ID Screening), and (3) the VPS pages the users by...
  • Page 52 Subscriber’s Guide Delete Message Confirmation The VPS requests confirmation from the mailbox owner before erasing a message left in the mailbox. Delivery Time The time specified by the subscriber for the VPS to deliver a prerecorded message. You can specify delivery time in External Delivery Message or when delivering a message to other subscribers (Subscriber’s Guide Section 3.1).
  • Page 53 External Delivery Message A message intended for automatic delivery to outside parties and/or extensions. The message can be delivered immediately or at a specified time. External Message Delivery List Allows the subscriber to create 2 lists to deliver messages to outside parties. Each list can have 8 destinations.
  • Page 54 Subscriber’s Guide Integration Required between the VPS and the PBX. See Inband Signaling, APT Integration and DPT Integration. Intercept Routing No Answer Transfers an unanswered call to another extension, or to the VPS. (This is a PBX feature.) Intercom Paging (Available with APT/DPT Integration only.) Although Intercom Paging is generally paging through telephones ("internal paging"), paging through external speakers ("external paging") is also supported.
  • Page 55 Mailbox Capacity (recording time) The total length of time for messages in a subscriber’s mailbox: should be set between 5 and 100 min or unlimited length by the System Administrator or the System Manager. Mailbox Extension Normally the same number as the telephone extension number. Mailbox Management Allows a subscriber to alter the setting for personal mailboxes.
  • Page 56 Subscriber’s Guide Notification Method (See Message Waiting Notification.) One-Touch Two-Way Transfer (One-Touch TWT) (Available with DPT Integration only on the KX-TDA/KX-TAW series.) Allows a subscriber to record a conversation into another person’s mailbox with one touch. Operator Up to 3 destinations can be assigned as operators. This is the extension that receives calls when the calling party is on a rotary phone or dials [0].
  • Page 57 Personal Group Distribution List A subscriber can maintain up to 4 distribution lists, each containing a maximum of 20 mailboxes. Using this list, she can send the same message to all members of a specific distribution list at once. Port The point of connection between the PBX and the VPS.
  • Page 58 Subscriber’s Guide Rotary Telephone A telephone capable of pulse dial only. Callers using a rotary telephone will be automatically forwarded to the operator or the General Delivery Mailbox. SAVE One of the utility commands that is used to save VPS data to a personal computer. Scanning Messages Allows the subscriber to listen to only the first 4 s of each message.
  • Page 59 None: The VPS does not announce Time and Date Stamp. Time Group (KX-TVS125/KX-TVS225/KX-TVS325 only) A time frame in which Day, Night, Lunch or Break time period can be programmed. It is possible to assign up to 8 different Time Groups.
  • Page 60 Voice Mail A general term used for messages recorded over the phone from one person to another. Voice Prompt Recorded VPS instructions to callers. These are either system prompts or user prompts. Voice Processing System (e.g., Panasonic KX-TVS95, KX-TVS125, KX-TVS225, KX-TVS325).
  • Page 61 Subscriber’s Guide...
  • Page 62 Subscriber’s Guide...
  • Page 63 Subscriber’s Guide...
  • Page 64 Copyright: This manual is copyrighted by Panasonic Communications Co., Ltd. (PCC). Under the applicable copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of PCC and its licensee.

This manual is also suitable for:

Kx-tvs225Kx-tvs325Kx-tvs95

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