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Troubleshooting
Use the troubleshooting guide as a first step to resolve
any issues you may be experiencing. Contact customer
service using the contact information on the back of
this manual for any servicing that requires disassembly
of the appliance.
Problem
My bag is not sealing or
the seal is incomplete.
Sealing light is blinking.
The appliance continues to vacuum
without sealing or the appliance is not
vacuuming air out of the bag.
My chip bag is melting
when sealing.
The appliance will not turn on.
The vacuum container accessory is
sealing too slowly.
Frequently Asked Questions
1. Can I vacuum seal an opened bag of chips?
Opened chip bags can only be sealed, not
vacuum sealed.
2. How do I know when the appliance is
finished vacuuming?
After pressing the Vacuum & Seal Button, the
appliance will vacuum and then automatically
switch to seal. The Vacuum & Seal Light will turn
off when complete.
Possible Reason
The bag material might be too thick.
The appliance needs to cool down.
The bag is not aligned correctly.
There is a hole in the bag.
The bag is too thin.
The appliance has no battery charge.
The internal fuse is blown.
The seal ring has not been
assembled properly.
There is a slight gap between the lid
and body of the vacuum container.
WARNING: To reduce risk of personal injury, unplug the
appliance and allow it to cool before troubleshooting.
Possible Solution
Without removing the bag, seal the bag a second time
immediately after sealing it the first time.
Let the appliance cool between continuous sealing.
Ensure the bag is aligned under the Alignment Guide before sealing.
Use a new bag without a hole in it.
Use only recommended bags shown in this instruction manual.
Use a shorter sealing time with thinner bags.
Plug the Charging Cable into a working power outlet and then
the appliance. Let the battery charge before attempting to use
the appliance.
Contact customer service using the contact information
on the back of this manual.
Ensure the seal ring has been assembled properly
(see the "Connecting the Vacuum Tube Attachment" section).
Ensure that there is no gap between the lid and body of the
vacuum container.
3. What types of non-food items can I seal?
You can seal small metal items, jewelry,
silverware, toiletries, cosmetics, medicine
bottles, books, magazines, and important
documents. Anything you want to protect from
dust, air, or moisture, or that may spill.
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