Technical Support/Factory Service - dbx 786 Owner's Manual

Technical
sive damage which is not covered by the warranty.
Output Option Panel
This panel is removed when an output option card is installed in your 786. Connecting a custom
designed digital output module in the option port provides full 24-bit AES/EBU and S/PDIF output capa-
bilities for the 786. The digital outputs of the 786 operate simultaneously with the analog outputs, pro-
viding the possibility of running to two different devices at the same time: analog, and AES/EBU or
S/PDIF. For more information on the digital output option, contact dbx customer service. Be sure to fill
out your warranty registration card, provided in this manual, and return it to dbx as soon as possible.
This will enable us to notify you of other output options that will become available in the future.
Technical Support
If you require technical support, contact dbx Customer Service. Be prepared to accurately describe the
problem. Know the serial number of your unit - this is printed on a sticker attached to the rear panel. If
you have not already taken the time to fill out your warranty registration card and send it in, please do
so now.
Factory Service
Before you return a product to the factory for service, we recommend you refer to the manual. Make
sure you have correctly followed installation steps and operation procedures. If you are still unable to
solve a problem, contact our Customer Service Department at (801) 568-7660 for consultation. If you
need to return a product to the factory for service, you MUST contact Customer Service to obtain a Return
Authorization Number.
No returned products will be accepted at the factory without a Return Authorization Number.
Please refer to the Warranty below, which extends to the first end-user. After expiration of the warran-
ty, a reasonable charge will be made for parts, labor, and packing if you choose to use the factory ser-
vice facility. In all cases, you are responsible for transportation charges to the factory. dbx will pay return
shipping if the unit is still under warranty.
Use the original packing material if it is available. Mark the package with the name of the shipper, and
with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid,
not collect. Do not ship parcel post.
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support and factory service
786