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UROVO I9100-MIS Operation Manual

Oats pos
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OATS POS Operation manual （ Urovo I9100-MIS）
版本
日期
1.0.3
2022-01-10
1.0.4
2022-07-05
1.1.1
2022-11-25
1.1.2
2023-01-05
1. Overview
This POS program supports 3 payments methods including international card payment,
Wechat Pay and Alipay, with multiple functions such as collection, DCC (Dynamic Currency
Conversion), voiding, refund, pre-authorized debit etc. A detailed instruction on operation
will be provided in this document for installation personnel and cashiers.
2. User
2.1 Administrator
Administrator is responsible for 4 initialization settings of the system, including Merchant
Info, Communication, System Parameter (Language) and Terminal Key Management.
Except for the above settings, others will be done automatically.
2.2 Cashier
Once signing in, the role of general operator is cashier who is responsible for the cashier
business. The default user name and password of cashier are provided by account
manager.
2.3 Cashier supervisor
Cashier supervisor's main responsibility is to authorize cashiers to handle businesses such
as refund where authorization is required. The default authorizing password of cashier
supervisor is provided by account manager.
1、Create documents
1、Query Reversal
1. "Order payment" function
1. "PayNow payment" QR code interface adjustment
2. Add code scanning payment forward scanning payment method
option interface
说明
人员
陈耀发
傅宇翔
傅宇翔
傅宇翔

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Summary of Contents for UROVO I9100-MIS

  • Page 1 OATS POS Operation manual （ Urovo I9100-MIS） 版本 日期 说明 人员 1.0.3 2022-01-10 1、Create documents 陈耀发 1.0.4 2022-07-05 1、Query Reversal 傅宇翔 1.1.1 2022-11-25 1. "Order payment" function 傅宇翔 1.1.2 2023-01-05 1. "PayNow payment" QR code interface adjustment 傅宇翔 2. Add code scanning payment forward scanning payment method option interface 1.

  • Page 2: Function List

    3. Function List 3.1 System Settings and Initialization This function is completed by administrator and the operations are as below: The username and password are provided by account manager. 3.1.1 Merchant Info Setting After clicking the merchant’s name, the Main Menu Setting is displayed. After you click Merchant Info Setting, filling in the Merchant Number and Terminal Number only and then save it.

  • Page 3: Communication Setting

    3.1.2 Communication Setting 3.1.2.1 Domain Back to Main Menu Setting and click Communication Setting. Finish the setting as below: Connection mode: DOMAIN； TPDU: 0000000000； Domain: based on the actual situation: China Telecom is 116.228.223.216 (port 20029); China Unicom is 210.22.146.166 (port 20029) ;...
  • Page 4 Note: 1. Once the primary IP address fails to connect, the back-up IP address would be used alternatively. 3.1.3 System Parameter Setting Click System Parameter Setting and then you should set batch number and certificate number to 000001 for the first time. Click Save to return to Main Interface.
  • Page 5 Other functions specifications are as follow: 3.1.3.1 Page Close Time To the no-operation time setting for the terminal, the page display will close after the setting time arrives. 3.1.3.2 Transaction Result Reminding Time To the no-operation time setting for the transaction completion, the page will return to the home page after the setting time arrives and responsive reminding information is not operated after transaction completion.
  • Page 6 3.1.3.5 Default copy Click ‘Default copy’ to enter the options page where ‘merchant copy’ and ‘cardholder copy’ were presented; select the copy and click ‘save’; the selected copy would be printed first when receipt is printed. 3.1.3.6 Language Setting After clicking the ‘Language Setting’, the convertible languages are shown; it would be converted automatically after selecting the language you need.
  • Page 7 It is the default setting of front camera and back camera. Enter the setting page after clicking ‘camera settings’. The default camera is the front one. Click the ‘save’ button to complete the setting after choosing the camera. 3.1.4 Merchant Transaction Configuration Click Trading Function Settings and select trading functions that are needed.
  • Page 8 3.1.6 Initialization Click Terminal Key Management and then choose Online Initialization. Enter the security password and the initialization password which are provided by the account manager. *After the download and completion of background configuration, click the button to back to the login page.
  • Page 9 Notes: 1.The Chinese and English names of the merchant would not be shown in the printing transaction receipt, while they are only displayed in the account name of the invoice. If you want to revise the merchant’s Chinese and English names on the transaction receipt, a change of merchant information should be made in the management system.
  • Page 10 As shown in the above image, 8 functions are listed and the explanations will be provided as below. 4.0.1 Sales...
  • Page 11 After entering the amount, three payment methods are provided as shown in the below image: Three methods will be explained in detail below. 4.0.1.1 Bank Card Payment ①Click Sales. ②Enter the Sales page to fill in the amount, and then click the bank card payment button.
  • Page 12 ③Select the mode of transaction. ④Select the methods of paying by bank card.
  • Page 13 ⑤After the selection, you will move to the transaction page. If the bank card requires a payment password, the password inputting interface will pop up (the image shown below is password-free payment). After making the payment, you will be back to the initial page. 4.0.1.2 Scan To Pay...
  • Page 14 ①Click Sales. ②In the Sales page, input the amount and click the scanning button to scan the two- dimensional barcode shown by the customer. A page of transaction details will appear once the payment is made.
  • Page 15 4.0.1.3 Two-dimensional Barcode Payment...
  • Page 16 Note: Customers can use their Wechat Pay or Alipay to scan the QR code on POS to make the payment. After customers’ paying, merchants press the button “Query” to check the transaction result. If the payment is settled, receipt will be printed; if not or the payment is still in progress, the page will not change.
  • Page 17 PayNow Payment Explanation: 1.PayNow, only available in Singapore currently, is one of the methods of two-dimensional barcode payments. It can be set to utilize in POS terminal, after opening the function in the back end and passing the authentication by Standard Chartered Bank after successful application. 2.If the merchants have the transaction service of QR code payment by PayNow and need to use it, personnel in Singapore can open the function by the administrator account 99.
  • Page 18 3.In the actual scenario of collecting money, merchants log in the POS terminal by cashier account and input the transaction amount, then select two-dimensional barcode payment, after that click ‘PayNow’ to present the QR code which is for making the payment by consumers. 4.Consumers complete the payment.
  • Page 19 5.Cashiers click ‘Transaction Result Inquiry’ to confirm whether the payment was made or not. Adjustment content: 1. When forward scanning is selected for code scanning payment, the option interface of code scanning payment method is added to provide the products of forward scanning supported by merchants.
  • Page 20 2. The new Hong Kong version of PayNow payment provides the display of Hong Kong dollar exchange rate.、...
  • Page 21 4.0.2 Void ①Click the button Void in the main interface. Enter the supervisor password which is provided by account manager. Click Bank Card VOID. Fill in the trace number of the corresponding receipt. Check the transaction information before confirming to void. Complete the voiding.
  • Page 22 ②Click the button Void in the main interface; enter the supervisor password which is provided by account manager; select QRPay void; input information of the corresponding receipt or scan the QR code on the receipt; check the transaction information before confirming to void;...
  • Page 23 ①Click the button Refund.; enter the supervisor password which is provided by account manager; select Bank Card Refund; fill in the required information; check the transaction information before confirming to refund; complete the refund.
  • Page 24 ②Click the button Refund; enter the supervisor password which is provided by account manager; select QRPay Refund; fill in the required information of the refund or scan the QR code on the receipt; check the transaction information before confirming to refund; complete the refund.
  • Page 25 4.0.4 PreAuth 4.0.4.1 PreAuth...
  • Page 26 ①Click PreAuth to enter the page. Select PreAuth and then enter the amount; choose the way of paying by bank card to complete the Preauthorization.
  • Page 27 4.0.4.2 PreAuth Void ①Click PreAuth to enter the page; select PreAuth Void and then fill in transaction information; click OK to complete the Void. 4.0.4.3 PreAuth Completion...
  • Page 28 ①Click PreAuth to enter the page; select PreAuth Completion and then input transaction information. After clicking OK, the PreAuth Completion will be finished. 4.0.4.4 PreAuth Comp Void...
  • Page 29 ①Click PreAuth to enter the page; select PreAuth Comp Void and then input manager password which is provided by account manager; fill in the trace number; confirm transaction information before clicking OK; choose the way of paying by bank card; finish PreAuth Comp Void.
  • Page 30 4.0.5 Order Query...
  • Page 31 ①Click Order Query; enter the transaction ID or scan the QR code on the receipt and then the transaction information will be displayed. 4.0.6 Trans Detail Note: 1.Transaction details will be listed by this function and users can check the transaction details in the list.
  • Page 32 Note: This function is relative to the last data of payments, cancellations and refunds by WeChat and Alipay. It would trigger the query about the results of the last transactions. If the transaction succeeds, the receipt will be printed; if not, the state of the corresponding transaction will be offered.
  • Page 33 Operation procedure: 1.Click ‘Tip Adjustment’ and insert ‘Trace Number’, ‘Transaction Amount’; Click ‘OK’ to the next step after confirming the information. 2.Check the receipt information and click ‘OK’ to the next step after confirmation. 3.Once the adjustment is completed, the result is presented.
  • Page 34 4.1.1 Tip Adjustment Void Notes: The function is for the receipt with tip amount and it is used to void the tip adjustment of the receipt of which the tip was adjusted. 1.Click ‘Tip Adjustment Void’ , insert the ‘trace number’, and confirm the information to the next step. 2.
  • Page 35 3.Once the voiding is completed, the result is presented. 4.1.2 Manager Note: ‘Manager’ includes the functions of application system setting, they are Supervisor Change Password, Counter Manage System, Language Setting, Check for updates, Change Password, Sign in and Log Upload. The functions would be updated as per the needs.
  • Page 36 4.1.2.1 Sign in Click ‘Sign in’ to update the newest secret key information. 4.1.2.2 Change Password Click ‘Change Password’ to the password change page of current account, insert the old password, and the new password two times, and then click ‘OK’.
  • Page 37 4.1.2.3 Supervisor Change Password Click ‘Supervisor Change Password’ to the supervisor password change page; insert the old password, and the new password two times, and then click ‘OK’.
  • Page 38 4.1.2.4 Counter Manage System Click ‘Counter Manage System’ to the counter management tabulation page. The operations of creating or deleting counter can be launched.
  • Page 39 1.Enter the counter creation page after clicking; insert the number and the new password two times, then click ‘OK’. 2.Click ‘Delete’ to delete the account of the counter after confirmation. 4.1.2.5 Language Setting After clicking the ‘Language Setting’, the convertible languages are shown; it would be converted automatically after selecting the language you need.
  • Page 40 4.1.2.6 Check for updates Check for the updated version after clicking ‘Check for updates’, the downloadable version and its information would be shown if update is available. 4.1.2.7 Log Upload After clicking ‘Log Upload’, time options will be presented; set the time range and click ‘OK’ to upload the operation log of the terminal in that time range.
  • Page 41 4.1.3 Camera Note: When collecting by scanning, camera function needs to be used, merchants can convert front camera to back camera according to their habit. 1.Enter the setting page after clicking; the default setting is front camera and choose the camera you want; click the ‘save’...
  • Page 42 4.1.4 Reverse Query In case of abnormal network communication or timeout during the transaction of the merchant, the terminal triggers the reversal operation. The transaction order that fails to be processed can be viewed through the "reversal query" module to provide the reversal operation. Click "reversae query"...
  • Page 43 4.1.5 Order payment The merchant opens the "order payment" product, and the terminal can use this function to complete the online shopping and offline payment service. According to the online payment platform application provided by the connected merchant, it is associated with the order payment function. After completing the online shopping, the consumer can show the corresponding membership code or order code for verification through the offline physical store, and pick up the goods after the transaction is completed.
  • Page 44 2. Taking the order number as an example, after scanning the code or entering the order number in the online mode, the status information of the request information confirmation number will be sent accordingly. 3. After the order number information is confirmed, the order information interface will be displayed. Payment will be made according to the order amount, and the required payment method will be selected for transaction.
  • Page 45 5. Answer Code description implication application condition answer terminal terminal show (recommend operation trade successfully a successful succeed acceptance or transaction check card failed cardholder is this reply code is used issuers requested to only when the issuer must contactthe issuing request to contact the bank issuing bank.
  • Page 46 this transaction at such merchant (MCC); this merchant is on the blacklist confiscation of the card should be the issuer is satisfied that card swallowed swallowed(ATM) the card should be 、 swallowed this card is invalid confiscate (POS) authentication failed cardholder 1.Overdue delivery of failed...
  • Page 47 such as rectification transaction and revocation transaction; 2. transactions that should occur on alternate days do not occur on alternate days. 3. cancel and correct the original transaction on alternate days. 4. the transaction is not executed, but the related transaction information is received (for example, the PreAuth transaction is not...
  • Page 48 connected transaction does not match the master account of the original transaction 3. the check bit of the card number is incorrect 4. account has been cancelled or closed 5. there is a mismatch between the master account for answering the transaction and the master account for requesting the transaction...
  • Page 49 2. the current transaction has been cancelled and related transactions have been received, such as rectification and cancellation 3, after the execution of the pre-authorization cancellation transaction, and received the pre- authorization to complete the transaction 4.after executing the pre- authorized counterbalance transaction, the transaction is completed...
  • Page 50 1. unable to find the original transaction, the matching of the original request transaction failed 2. the original pre- authorization is matched, and the authorization transaction fails 3. the positive trade request did not match the original trade 4. it is used when deducting fees, revoking or changing the entrustment, and the...
  • Page 51 There should be no transaction amount in the transaction amount suspected of swallowed cheat card, swallow if the card is suspected of cheating 、 cheating (including ARQC confiscate check error), if it is swallowed by ATM, the operator will confiscate it. 1.
  • Page 52 5. For an IC card transaction, if the receiver is in Early status, the receiver does not require ARQC verification 6. The card issuer cannot verify some verification elements report the loss swallowed this card has been report lost card, engulf of the card 、...
  • Page 53 3. this kind of card is not accepted 4. the unit card cannot be deposited 5. the account does not have this currency 6. this card is suspected of cashing out 7. the card number or certificate number is in the blacklist a transaction failed...
  • Page 54 4. Exceeding the transfer limit restricted card failed restricted card restricted card（ Service area restrictions and other reasons), not engulfed original amount failed the transaction 1. The transaction amount error amount does not in the request message match the original does not match the transaction transaction amount in the...
  • Page 55 exceeded the passwords upper limit. exceeded the upper Procedure limit Ffnal failed the system date switching in progress processing is interrupts. please under way try again later the issuing failed the card issuer used to indicate that a party cannot status is abnormal.
  • Page 56 financial the card issuer line 2. the IP address format institutions or is abnormal. please and port number of the intermediate try again later processing center or network network access facilities could organization are incorrect not be found or reached repeat trade failed rejected.
  • Page 57 reply from the 3、acceptance knowledge card issuer overtime PIN format is failed PIN format is wrong PIN format is wrong wrong ， Please re-sign in MAC identify failed MAC identify failure failure Check error, please sign in again currency error failed the transfer the transfer currency is...