Troubleshooting - Earlens Contact Hearing Solution User Manual

Troubleshooting

Issue Possible Causes
No sound Battery is
not charged.
Not loud enough The Ear Tip is
improperly inserted.
Volume is set
too low.
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Possible Remedy
Charge the Processor until at least 2 solid
lights appear. If 2 or more solid lights appear,
the battery is not the issue. Contact your
hearing professional.
Remove and re-insert the Ear Tip and check the
position in a mirror if possible.
If your device features volume user control
functionality, increase the volume. If you
still require more volume, contact your
hearing professional.
Issue Possible Causes
Damage to Ear Tip Wear and tear.
or Cable
Sound distorted/ Battery is low.
not clear
Hearing aid is damaged.
Hearing aid setting is
not optimal.
Something is wrong
with the Charger
4 lights
or Processor.
Possible Remedy
Contact your hearing professional.
The Ear Tip is not
Charge the Processor until at least 2 solid
lights appear.
Contact your hearing professional.
Contact your hearing professional.
Remove the Processor from the Charger,
re-insert the device into the charging slot and
immediately press the top user control. It
may take the Processor up to 20 seconds to
connect to the Charger. Repeat removal and
insertion up to 5 times. If the lights continue
call the Earlens Concierge at 1-844-234-5367.
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