Warranty; Troubleshooting - Earlens Light-Driven User Manual

Your hearing aid is covered by a warranty. Please talk to your hearing provider about
the details of your warranty.
34

Warranty

Troubleshooting

Issue Possible Causes
No sound Battery is
not charged.
Not loud enough The Light Tip is
covered with wax.
The Light Tip is
improperly inserted.
Volume is set
too low.
Possible Remedy
Charge the Processor until at least 2 solid
lights appear. If 2 or more solid lights appear,
the battery is not the issue, contact your
hearing professional.
Wipe down with a soft cloth, baby wipe or other
Isopropyl Alcohol based wipes to remove wax.
Remove and re-insert the Light Tip and check
the position in a mirror if possible.
If your device features volume user control
functionality, increase the volume. If you
still require more volume, contact your
hearing professional.
35