Panasonic Toughbook CF-F8EWDZZAM Supplementary Manual page 18

Troubleshooting
Starting Over
If the specifi c solutions for your problem does not work, you can use these instruc-
tions as the last measure and start over. However, please note that you can lose
your data - passwords, secret keys and fi ngerprints.
A Log on to Windows as an Administrator.
· You can always access the computer by using your Windows log on password.
In convenient mode, any user can access the computer by using the Windows
log on password.
B Try to export your passport to a fi le if you are planning to use your passwords,
secret keys or enrolled fi ngers in the future.
· If you exported your passport recently, this step is not required.
· If biometrics authorization works and your fi nger is recognized, use "Import or Export
User Data" wizard, swipe your fi nger and continue according to wizard's instructions.
· If biometrics authorization works, but your fi nger is not recognized, you can start the
"Import or Export User Data" wizard and export the passport even without using your
fi ngerprint. You need to cancel fi ngerprint dialog, and you will be prompted for a pass-
word. If you do not use "Advanced Security", enter your Windows log on password.
Otherwise, enter your "Advanced Security" backup password.
CAUTION
If you used "Advanced Security" without a backup password. There is
no way to backup your data.
If biometrics authorization does not work, there is no way to backup
your data.
C Deleting the passport.
· Use the "Delete" wizard. Please note that all your stored secret data (passwords,
"File Safe" encryption keys "Personal Safe" data) will be lost. If you backed up
the data, you can restore it in step E; otherwise it will be lost permanently. To
perform the delete operation it is necessary to cancel the fi ngerprint verifi cation
operation to get to the password dialog, then enter your Windows log on
password or backup password.
D Make sure your fi ngerprint sensor is working.
· Use the Tutorial wizard to verify that the fi ngerprint sensor works. If not, reboot and try
again. If it still does not work, please contact PANASONIC TECHNICAL SUPPORT.
E Restore or create passport.
· If you have a backup of your data, you can now use "Import or Export User
Data" wizard to restore your data. Otherwise you can create a new passport by
using the "Enroll or Edit Fingerprints" wizard.
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