Fast User Switching Function - Panasonic Toughbook CF-74CCB02BM Reference Manual

Troubleshooting (Advanced)
Fingerprint Reader (only for model with Fingerprint Reader)
Removing data from the reader.

Fast User Switching Function

Some applications do not work prop-
erly.
Others
No response.
A motion image file cannot be played
®
using Windows Media Player and the
message [Codec required] appears.
When enrollment to the device is used, passport data is stored to the device. To
remove it, go to the [Delete] passport wizard and delete existing passports, and
then use the [Fingerprint Storage Inspector] to remove remaining fingerprints
(e.g. left over from previous installations).
In convenient mode, the [Fingerprint Storage Inspector] does not allow deleting
the last fingerprint for an existing passport and only user's own fingerprints can
be deleted. Therefore it is necessary to delete passports first.
When switching to a different user with the Fast User Switching function, the
following problems may occur.
• Some applications may not work properly.
• Key combination with Fn may not work.
• The display settings may not be possible.
• A serial mouse may not work.
• <Only for models with TPM>
Personal Secure Drive function Security Platform (TPM) may not work.
• The B's CLiP icon does not appear on the notification area and disc writing is
not possible.
• <Only for model with wireless LAN>
Wireless LAN cannot be used.
• <Only for model with Bluetooth>
Bluetooth cannot be used.
In these cases, log off all users without using Fast User Switching function and
perform the operation once more. If the problem persists, restart the computer.
Press Ctrl+Shift+Esc to open Task Manager and close the software application.
An input screen (e.g., password input screen at startup) may be hidden behind
another window. Use Alt+Tab to check.
Shut down by pressing and holding the power switch for 4 seconds or longer,
and turn on the computer and open the application again. If Windows runs cor-
rectly, but the application software does not start, click
Panel] - [Uninstall a program] and remove the failing application software, then
reinstall the application software.
Some motion image files require a Codec that is not installed as standard. In
this case, connect to the Internet and try playback of the file again. The Codec
may automatically be downloaded so you may be able to play it.
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