serverLink SL-1000 User Manual
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serverLink SL-1000 User Manual

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Installer/User Guide
SL-1000

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  • Page 1 Installer/User Guide SL-1000...

  • Page 2: Table Of Contents

    Setting the IP Address Using ARP to Set the IP Address Using DHCP to Obtain the IP Address Accessing Through a Firewall Launching the ServerLink IP Web Server and Viewer Understanding the Status LEDs Restoring Factory Default Settings 3: O...

  • Page 3: Chapter 1: Product Overview

    Unlike software remote access solutions, ServerLink IP does not require agents for each host server. FLASH upgradeable The ServerLink IP is FLASH upgradeable for fast and easy updates via the ServerLink web site. System log A system log enables you to track user login and logout, file access, critical events and other activities.
  • Page 4 ServerLink IP Installer/User Guide ServerLink IP Client ServerLink IP Front View Rear View 12 v Power Adapter Mouse Keyboard Monitor Host Computer Figure 1.1: Typical ServerLink IP Configuration SL-1000 www.serverlink.com.au...

  • Page 5: Safety Precautions

    The KVM cable redirects keyboard, video and mouse input from the host computer to the ServerLink IP. 12 volt power adaptor The 12 volt (v) power adaptor provides power to the ServerLink IP unit. Safety Precautions To avoid potential video and/or keyboard problems when using ServerLink products: •...

  • Page 6: Chapter 2: Installation

    ServerLink IP Installer/User Guide Chapter 2: Installation Getting Started Before installing your ServerLink IP, refer to the following lists to ensure that you have all the items necessary for proper installation. Supplied with the ServerLink IP ServerLink IP unit KVM cable...

  • Page 7: Mouse Acceleration

    The following steps describe how to configure mouse acceleration settings for the supported operating system platforms. NOTE: ServerLink IP Viewer mouse movement is slow and erratic when mouse acceleration is not turned off. For more information, see Appendix C. To configure mouse acceleration on Windows XP: From the Control Panel, click the Printers and Other Hardware option and then the Mouse icon.
  • Page 8 NOTE: If the host computer is running an operating system that does not support turning off mouse acceleration, you will need to set the ServerLink IP Viewer Auto Mouse Sync to Off. For more information on the Auto Mouse Sync feature, see Chapter 3.

  • Page 9: Installing The Serverlink Ip

    Network port on the front of the ServerLink IP. Connect the 12 v power adaptor to the Power port of the ServerLink IP and to a grounded power source. The ServerLink IP unit is now installed and powered.
  • Page 10 ServerLink IP Installer/User Guide ServerLink IP Client ServerLink IP Front View Rear View 12 v Power Adapter Mouse Keyboard Monitor Host Computer Figure 2.1: Connection of ServerLink IP to Host Computer SL-1000 www.serverlink.com.au...

  • Page 11: Connecting A Kvm Switch

    ServerLink IP Installer/User Guide Connecting a KVM Switch You can configure the ServerLink IP with a KVM switch to pass the keyboard, video and mouse output through a web browser. Using a ServerLink IP Viewer client computer, you can control computers connected to the KVM switch. For information on compatible KVM switches contact ServerLink.
  • Page 12 ServerLink IP Installer/User Guide ServerLink IP Client ServerLink IP Front View Rear View Mouse Keyboard KVM Switch Monitor Computers Figure 2.2: Connection of ServerLink IP to KVM Switch SL-1000 www.serverlink.com.au...

  • Page 13: Connecting A Remote Reboot Unit

    To connect a Remote Reboot Unit: Attach the RRU cable serial connector to the RRU serial port. Attach the RRU cable RJ-12 connector to the RRU port of the ServerLink IP. Attach the host computer power cable to the RRU power port.

  • Page 14: Connecting A Usb Keyboard And Mouse

    Obtain a USB A/B cable (not included) and attach the type A connector to the USB port on the host computer. Attach the USB cable type B connector to a USB port on the ServerLink IP. Attach the USB keyboard connector to another USB port on the host computer.

  • Page 15: Connecting A Sun Workstation

    ServerLink IP Installer/User Guide Connecting a Sun Workstation This section provides instructions for connecting the ServerLink IP to a Sun workstation. Only one keyboard and mouse can be connected to a Sun workstation at a time. Connecting two of either device prevents both devices from functioning. All other systems, including the PC and Mac, can have multiple devices connected simultaneously.
  • Page 16 Obtain a USB A/B cable (not included). Attach the type A connector to the USB port on the Sun workstation. Attach the type B connector to the USB port on the ServerLink IP. SL-1000 www.serverlink.com.au...

  • Page 17: Setting The Ip Address

    • Netmask: 255.255.255.0 You can use the ServerLink IP on a subnet that matches the default static IP address or use the ServerLink IP Web Server Network window to change the IP address. For information on changing the IP address, see Modifying the Configuration in Chapter 4.

  • Page 18: Using Dhcp To Obtain The Ip Address

    From the Network window, select the Use DHCP option and click Apply. The ServerLink IP will automatically obtain an IP address from DHCP services and use it as the ServerLink IP address. The previous IP address is stored until the Set Static IP option is enabled.
  • Page 19 Select the Set Static IP option and use the previous IP address, gateway and subnet mask settings, or enter new IP address information and click Apply. Log in to the static IP address and the ServerLink IP Web Server will refresh with the new IP address.

  • Page 20: Accessing Through A Firewall

    To launch the ServerLink IP Web Server: From a client computer, launch a web browser. In the web browser Address bar, type the IP address of the ServerLink IP and click Enter. In the Enter Network Password dialog box, type Admin (default username) and password (default password) and click OK.
  • Page 21 After setting the IP address and completing the setup process, you can launch the ServerLink IP Viewer from the ServerLink IP Web Server and verify that the remote client can communicate with the host computer. For more information on viewing and controlling computers, see Chapter 3.

  • Page 22: Understanding The Status Leds

    If you are prompted, enter the IP address of the ServerLink IP. NOTE: For Microsoft Internet Explorer 5.5 SP2, 6.0 and 6.1, the IP address is automatically passed through to the ServerLink IP. If you are running an earlier version of Internet Explorer, update it to version 5.5 or later.

  • Page 23: Chapter 3: Operations

    Chapter 3: Operations Using the ServerLink IP Viewer The ServerLink IP Viewer enables users to view and control a host computer from any location using a standard TCP/IP connection and web browser. The following tables outline features and commands you can execute remotely, using the ServerLink IP Viewer drop- down menus.
  • Page 24 On. Using the ServerLink IP Viewer Connection menu The ServerLink IP Viewer Connection menu options enable you to manually or automatically set the correct compression and throttle line speed for optimum performance and security. Lowering encryption and compression levels can increase performance.

  • Page 25: Working With Log Files

    From a web browser Address bar, enter the IP address of the ServerLink IP and launch the ServerLink IP Web Server. Log in to the ServerLink IP Web Server as Admin or as a user with administrator rights. For more information, see Configuring Users and Access Rights in Chapter 4.
  • Page 26 ServerLink IP Installer/User Guide Refreshing the log file Refresh updates the System Log window with any activity that has occurred on the host computer since the System Log was opened or the last refresh was performed. Clearing the log file Clear Log flushes all log file data from the System Log window and starts a new log of activity occurring on the host computer.

  • Page 27: Maintaining The Environment

    To streamline this process, you can download and run the Update utility. Also available for download is the ServerLink IP Find utility, a tool to help you identify where ServerLink IPs are installed on your network.
  • Page 28 If failures persist, perform a reset (unplug power and plug power back in) on the ServerLink IP. If a reset does not resolve the failures, perform a factory default reset by depressing the switch located next to the Power port on the back of the unit.
  • Page 29 Find ServerLink IP Devices. Figure 3.5: ServerLink IP Find Dialog Box If you want to access any of the discovered ServerLink IP Servers, select the desired ServerLink IP and click Browse to selected server.

  • Page 30: Chapter 4: Advanced Configuration

    ServerLink IP firmware version and MAC address. To change the host name or ServerLink IP name: In the web browser Address bar, enter the IP address of the ServerLink IP and click Enter. Log in to the ServerLink IP Web Server as admin or as a user with administrator rights.

  • Page 31: Configuring Rru Power Settings

    RRU. To configure the RRU power settings: Log in to the ServerLink IP Web Server as admin or as a user with administrator rights. For more information, see Configuring Users and Access Rights later in this chapter.
  • Page 32 ServerLink IP Installer/User Guide Figure 4.2: Remote Reboot Unit Commands Dialog Box In the Power On, Power Off and Toggle Power text boxes, type the sequence strings located in your power control unit’s owner manual and click Apply. The Reset Host Power, Power Host Off and Power Host On icons display at the bottom of the Global Settings window as shown in Figure 4.3.

  • Page 33: Configuring Users And Access Rights

    For example, Reset Host Power uses the RRU Toggle Power sequence string. Configuring Users and Access Rights The Users window allows you to add and manage user rights to access the ServerLink IP. The ServerLink IP Web Server provides the following levels of access you can assign to your users: •...

  • Page 34: Configuring Security

    From the Sessions window you can specify different levels of encryption. Changing these settings will increase the level of security for the ServerLink IP. You can restrict access to the ServerLink IP Web Server by selecting SSL connections only. After selecting the SSL connections only option, you are prompted to log in again under the secure address.

  • Page 35: Replacing The Server Certificate

    Privacy Enhanced Mail format and is at least 1024 bits in size. To replace the default server certificate: Open an FTP session and log in to the ServerLink IP as Admin (default username). Replace the default server certification with a new certificate by entering the following command: put <new_certificate.pem>...

  • Page 36: Appendices

    ServerLink IP Installer/User Guide Appendices Appendix A: Technical Specifications ServerLink IP Product Specifications Server Ports Number Type PS/2 Connectors DB-15 Video in, 8-pin miniDIN Console Port Number Type Serial Connector RJ-12 Settings 115200 bps, flow control: none, 8 data bits, 1 stop bit, no parity...
  • Page 37 ServerLink IP Installer/User Guide ServerLink IP Product Specifications (continued) Humidity 10 to 80% non-condensing (operating/storage) Operating ø° to 40° Celsius (32° to 104° Fahrenheit) Temperature Storage -10° to 65° Celsius (14° to 149° Fahrenheit) Temperature Agency Approvals FCC part 15B, EN55022, EN55024, EN61000-3-3...

  • Page 38: Appendix B: Technical Support

    Appendix B: Technical Support Our Technical Support staff is ready to assist you with any installation or operating issues you encounter with your ServerLink product. If an issue should develop, follow the steps below for the fastest possible service: Check the Troubleshooting section of this manual to see if the issue can be resolved by following the procedures outlined.

  • Page 39: Appendix C: Troubleshooting

    For a list of minimum hardware requirements, refer to Chapter 2. Video displays pink screen Verify that cables and connectors to the ServerLink IP, monitor and host computer are properly attached and firmly connected. Verify that the host computer is powered up.
  • Page 40 Options. On the General page, click Settings in the Temporary Internet Files area. Select Automatically or any other option except Never. Click OK. The screen color on the host computer is smeared on the ServerLink IP Viewer Change the color setting to Low Color in the Connection drop-down menu of the ServerLink IP Viewer.

  • Page 41: Appendix D: Rru And Console Pinouts

    ServerLink IP Installer/User Guide Appendix D: RRU and Console Pinouts This section provides the RJ-12 connector pinouts for the RRU and the console. RRU and Console Pinouts RJ-12 Pin Signal Name Description Request to Send Receive Transmit Not Connected Signal Ground...
  • Page 42 ServerLink IP Installer/User Guide Limited Warranty ServerLink warrants to the original retail purchaser that this product is and will be free from defects in materials and workmanship for a period of 24 months from the date of purchase. Additionally, all ServerLink products carry an unconditional thirty-day satisfaction guarantee.

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