Panasonic KX-HCM280A Installation/Troubleshooting Manual
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Panasonic KX-HCM280A Installation/Troubleshooting Manual

Panasonic KX-HCM280A Installation/Troubleshooting Manual

Panasonic kx-hcm280a: user guide
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Installation/Troubleshooting

Network Camera

KX-HCM280A
Model No.
Please read this manual before using and save this manual for future reference.
Panasonic Network Camera Website: http://www.panasonic.com/netcam
for customers in the USA or Puerto Rico

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Summary of Contents for Panasonic KX-HCM280A

  • Page 1: Network Camera

    Installation/Troubleshooting Network Camera KX-HCM280A Model No. Please read this manual before using and save this manual for future reference. Panasonic Network Camera Website: http://www.panasonic.com/netcam for customers in the USA or Puerto Rico...
  • Page 2 Installation/Troubleshooting Introduction How to Use This Documentation The camera includes the following 2 manual types. • Installation/Troubleshooting (This manual) Installation/Troubleshooting provides explanations for accessories included with the camera, the initial configuration, and troubleshooting tips. The Installation/Troubleshooting helps you to easily configure the camera. •...
  • Page 3 System Requirements for your PC Your PC (Personal Computer) and network must meet the following technical specifications for the camera to work properly. For IPv4 Connection Item Operating Microsoft System Microsoft • • Protocol TCP/IP protocol (HTTP, TCP, UDP, IP, DNS, ARP, ICMP) Interface 10/100 Mbps network card installed Web Browser...
  • Page 4 10/100 Mbps network card installed Web Browser Internet Explorer 6.0 or later (Not included on the Setup CD- ROM) Note See Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/netwkcam/ for details about network environment. What is IPv6? • IPv6 is short for "Internet Protocol Version 6".

  • Page 5: Table Of Contents

    Table of Contents Before Using ... 6 IMPORTANT SAFETY INSTRUCTIONS ... 6 1.1.1 FCC and Other Information ... 7 1.1.2 Security Cautions ... 8 1.1.3 User Name and Password Protection ... 8 Included Items ... 9 Camera Feature Locations ... 10 1.3.1 Front View ...

  • Page 6: Before Using

    Installation/Troubleshooting Before Using IMPORTANT SAFETY INSTRUCTIONS When using this unit, basic safety precautions should always be followed to reduce the risk of fire, electric shock, or personal injury. Read and understand all instructions. Keep these instructions. Heed all warnings. Follow all instructions. After taking away the sand or the dust on the lens, wipe the lens with lens cleaning paper.

  • Page 7: Fcc And Other Information

    When you leave the unit unused for a long period of time, disconnect the power cord from the outlet. If you have any problems: Consult an authorized Panasonic Factory Service Center. CAUTION: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this device.

  • Page 8: Security Cautions

    • When sending this product to be repaired with a company not related to Panasonic, make back-up copies of files, if necessary, and reset this product to factory default. • When transferring this product to another party, make back-up copies of files, if necessary, and reset this product to factory default.

  • Page 9: Included Items

    Included Items The following items are included in the Network Camera box. Additional pieces can be ordered by calling 1-800-332-5368. Main Unit—1 pc. Ceiling Mounting Cover—1 pc. Order No. PSKL1023Z1 Screws A—2 pcs. Order No. XYN3+J6FJ Installation/ Troubleshooting (This Manual)—1 pc. [For assistance, please call: 1-800-272-7033] AC Adaptor—1 pc.

  • Page 10: Camera Feature Locations

    Installation/Troubleshooting Camera Feature Locations 1.3.1 Front View Indicator Display Not on the LAN Power On the LAN Normal Operation* Setting Automatic Setup Finished setting Using Getting IP address* DHCP Got IP address Updating Firmware Pressing FACTORY DEFAULT RESET button UPnP Failure Internal Failure The indicator turns orange if the camera is not connected to the LAN.

  • Page 11: Rear View

    1.3.2 Rear View Ethernet (LAN) port (See page 12) Analog Video Output (See page 14) 1.3.3 Bottom View FACTORY DEFAULT RESET button (See page 121 of the Operating Instructions on the Setup CD-ROM) Hole for Ceiling Plate A (See page 35) [For assistance, please call: 1-800-272-7033] Installation/Troubleshooting External I/O...

  • Page 12: Connecting The Camera To Your Router

    Installation/Troubleshooting Connecting the Camera to Your Router Connect the camera to your router with an Ethernet cable to set up the camera. Connect the Ethernet cable (customer-provided) to the camera. Note These instructions assume your PC is already connected to the Internet and your network includes a router.
  • Page 13 The AC cord is used as the main disconnect device, ensure that the socket-outlet is located/installed near the equipment and is easily accessible. • Use only specified Panasonic AC adaptor PSLP1242 (Order No. PSLP1242Y). • If the indicator does not light green, see page 39.

  • Page 14: Connecting The Camera To Your Tv

    Installation/Troubleshooting Connecting the Camera to Your TV You can view camera images on a TV or record them using a video recording device (VCR, DVD recorder, etc.). Analog composite (NTSC) video output terminal ( 3.5 mm plug 1Vp-p, 75Ω) Note •...

  • Page 15: Setting Up The Camera To View On The Lan

    Setting up the Camera to View on the LAN Setup CD-ROM allows you to easily set up the camera. Note • To avoid any possible problems, temporarily disable any firewall or antivirus software. • This procedure explains installation of the camera on the same network that your PC is part of.
  • Page 16 Installation/Troubleshooting Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address • The MAC Address (see page 11) on the bottom of the camera shows which camera you select on the Camera List window.
  • Page 17 Click [Automatic Setup (Local Access Only)]. • For the first time installation or after pressing the FACTORY DEFAULT RESET button, only [Automatic Setup (Local Access Only)] can be selected. To set up the camera with Static or DHCP settings, after performing the [Automatic Setup (Local Access Only)], run the Setup Program again and select [Manual Setup].
  • Page 18 Installation/Troubleshooting When the Single Camera page is displayed, the setup is completed. • When Security Warning window is displayed, click [Yes]. (See page 32) • See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2. Network Camera Pan / Tilt Scan...

  • Page 19: Setting Up Internet Access To The Camera

    Setting up Internet Access to the Camera Display the Camera List window (see page 15). Select the camera to set up and click [Execute]. • This program searches for the cameras that are connected to the router and displays the MAC Addresses, IP addresses and Port Numbers. Address •...
  • Page 20 In order for Internet access to be properly enabled, your routers UPnP™ feature should be enabled. Most router manufacturers disable this feature. See http://panasonic.co.jp/pcc/products/en/netwkcam/ for more information. Enter the user name and password that were set, and click [OK]. If your router supports UPnP™, select [Enable], otherwise select [Disable].
  • Page 21 UPnP™ or UPnP™ is not enabled. Enable your router's UPnP™ or set Port Forwarding manually following the router's manual and try Automatic Setup again. For more information about setting up a router, refer to the Panasonic Network Camera support website at http://panasonic.co.jp/pcc/products/en/ netwkcam/.
  • Page 22 Installation/Troubleshooting When "Setup complete" is displayed, and click [To Single Camera page]. • When [Enable] was selected at step 5 • The port number must be specified at the end of camera URL. Using port 80: http://(Cameraname).viewnetcam.com or http://IP Address Using any other port: http://(Cameraname).viewnetcam.com:Port Number or http://IP Address:Port Number...

  • Page 23: Viewnetcam.com Service (Ipv4/Ipv6)

    Viewnetcam.com Service (IPv4/IPv6) Viewnetcam.com is a free dynamic DNS (DDNS) service provided by Panasonic. It allows you to choose an easy-to-remember address (such as "bob.viewnetcam.com") that you can use to view images from your camera over the Internet. This service is compatible with both IPv4 and IPv6 addresses.
  • Page 24 Installation/Troubleshooting Note • Ask your ISP about what type of IP address you are using. • Some ISPs assign you a local IP address. In this case, you cannot use the Viewnetcam.com service. Ask you ISP about what type of IP address you are using.

  • Page 25: Connecting The Camera To A Router Supporting Upnp™ (Ipv4 Only)

    • In some routers, the UPnP™ feature is disabled by default. Enable your router's UPnP™ feature following the router manual before you set up the camera. See the Panasonic Network Camera support website at http:// panasonic.co.jp/pcc/products/en/netwkcam/ for details. • If the maximum idle time is set in PPPoE or PPTP connection with your ISP, disable it on the router.

  • Page 26: Connecting The Camera To A Router Not Supporting Upnp™ (Ipv4 Only)

    Installation/Troubleshooting 1.10 Connecting the Camera to a Router Not Supporting UPnP™ (IPv4 Only) To allow access from the Internet with a router not supporting UPnP™, follow the procedures below. Select [Static] on the Network (IPv4) page. (1) Access the camera (see page 11 of the Operating Instructions on the Setup CD-ROM).

  • Page 27: Setting Up The Camera Using The Mac Address On The Setup Program

    1.11 Setting up the Camera Using the MAC Address on the Setup Program The Setup Program may not list any cameras due to your firewall or antivirus software settings on your PC. If you cannot disable your firewall or antivirus software, you can set up the camera using the camera MAC address as shown below.
  • Page 28 Installation/Troubleshooting Enter the user name and password, and click [Save]. The Enter Network Password window is displayed. Enter the user name and password that were set, and click [OK].
  • Page 29 When the Single Camera page is displayed, the setup is completed. • If Security Warning window is displayed, click [Yes] (see page 32). • See page 33 for Security Warning window when using Microsoft Windows XP Service Pack 2. Network Camera Pan / Tilt Scan Zoom...

  • Page 30: Confirming The Camera Image

    G To log in to the camera (page 74 of Operating Instructions) Buffered Image Setup Maintenance Support Network Camera KX-HCM280A Version ∗.∗∗ ∗.∗∗ Running in IPv4 mode. B To Multi-Camera page (page 30 of Operating Instructions) D To Setup page...

  • Page 31: Capture Image

    Note • When users other than an administrator are accessing the camera, [Setup] and [Maintenance] tab will not be displayed. Additionally, When [Do not permit access from guest users] is set on the Security: Administrator page, [Login] tab will not be displayed. •...
  • Page 32 Installation/Troubleshooting Security Warning window To view a video (Motion JPEG), ActiveX to display a video for the first time, Security Warning window will be displayed. When using Windows 2000 or Windows XP, log in as an administrator to install it. If you cannot install ActiveX Controls or you cannot see the video in the Internet Explorer •...
  • Page 33 Security Warning window on Microsoft Windows XP Service Pack 2 To view a video (Motion JPEG), ActiveX Controls must be installed. Follow the steps shown below to install ActiveX Controls. Click the warning displayed above the tabs, and click [Install ActiveX Control...].

  • Page 34: Mounting

    Installation/Troubleshooting 1.13 Mounting Two ways of mounting are shown in this section. MAC Address and Serial Number are indicated on the bottom of the camera. Record both of them for future reference. They are indispensable for setting network parameters after mounting the camera and for future customer servicing Note •...

  • Page 35: Mounting On The Ceiling

    1.13.2 Mounting on the Ceiling Mount the camera at an even place where vibrations etc. are few. Set the Tilt range to [On the ceiling] on Camera Setup window (see page 65 of the Operating Instructions on the Setup CD-ROM). Two ways of wiring can be considered; wiring through a hole made in the ceiling or wiring without making a hole for a cable in the ceiling.
  • Page 36 Installation/Troubleshooting Make a hole for a cable. 65 mm (2.5 inches) Fix the rubbers and dents on the camera to the Ceiling Plate A and fix them firmly • Tighten the plate using a coin or similar object until the camera is secure. Fit the four rubbers in place.
  • Page 37 Note Install the camera so that the connecting part comes to the front. Connect all necessary cables (AC adaptor cord, Ethernet cable, video cable, etc.) and fix the Ceiling Mounting Cover. Adjust the "l" of the main unit to the "l"...
  • Page 38 Installation/Troubleshooting A Ceiling Mounting example (making holes in mortar or concrete ceilings) Fit the Ceiling Plate B to the mounting position and put marks. Make holes at the marks and put plastic plugs (customer provided) into them. Drill for concrete (in case of tile, use a drill for tile) Note...

  • Page 39: Troubleshooting

    Troubleshooting The Panasonic Network Camera support website "http://panasonic.co.jp/pcc/ products/en/netwkcam/" includes various technical information other than the contents in this troubleshooting section. Access it if problems occur. Indicator Error Codes Problem Indicator lights • Ethernet cable is not connected properly. or blinks orange.
  • Page 40 Installation/Troubleshooting Problem Indicator does • Indicator display is disabled. not light up. • Confirm that the standard AC adaptor PSLP1242 (Order No. PSLP1242Y) is being used. Indicator • The camera may be malfunctioning. continues blinking red. Cause and Remedy Check if the indicator control is disabled (see page 107 of the Operating Instructions on the Setup CD-ROM).

  • Page 41: Camera Setup Difficulties

    Camera Setup Difficulties Note If you are experiencing any problems, it is recommended that you temporarily disable all firewall, pop-up killer, and virus detection software. Once the problem is identified and corrected, you can restart the Setup Program. Problem Automatic Setup •...
  • Page 42 Installation/Troubleshooting Problem Setup Program • Your firewall or antivirus software is blocking the connection. does not list any cameras. • The camera is connected over a different network. • Confirm that an IP address is assigned to your PC. Setup Program •...
  • Page 43 Problem The camera IP • Clicking [Camera Setup] on the Setup Program displays the address and port camera list. The camera list shows the MAC address labeled number have beside the Ethernet (LAN) port. The camera IP address and been forgotten. port number are shown next to the MAC address.

  • Page 44: Camera Image

    Installation/Troubleshooting Camera Image/Page Display Problem The Top page is • The camera IP address has changed. not displayed. • Wrong IP address class is assigned to the camera. • Router does not have a loopback feature. • You entered IPv6 address in the Internet Explorer. •...
  • Page 45 Problem The Top page is • The default gateway or DNS server addresses may be wrong. not displayed. The correct IP addresses are required especially when you are using the Viewnetcam.com service. The Top page is • The default gateway address may be wrong. displayed on the LAN, but not displayed from...
  • Page 46 Installation/Troubleshooting Problem Camera image • ActiveX Controls are not installed in Internet Explorer. is not displayed. • The network is congested. • The web browser is accessing the proxy server. A gray screen is • There are currently more than 30 simultaneous accesses to the displayed.
  • Page 47 Problem Image is out of • The lens is dirty or dust is attached. Fingerprints, dust, stains, focus. etc. on the lens can degrade the performance of the Automatic Focusing feature. • Manual focusing may be set. • Blurred images may have been registered when registering or modifying the preset button or home position button.
  • Page 48 Installation/Troubleshooting Problem Image has • The object is dark. noise. • The color display setting on your PC is set lower than 16 bits. Image flickers. • AC Power Source Frequency setting is incorrect. An old image is • The old image is temporarily stored on the web browser. displayed.
  • Page 49 Problem Scan lines • Scan lines may deviate when viewing moving objects with deviate on the resolution at 640 x 480 because of the interlace-type CCD. screen. [For assistance, please call: 1-800-272-7033] Cause and Remedy Set "Vertical Resolution (for 640 x 480 mode)" to "240 (Better for motion images)"...

  • Page 50: Operation Bar

    Installation/Troubleshooting Operation Bar Problem Pan/tilt, zoom, • Your PC is not connected to the camera. focus, click to center and preset features do not work. • The camera is not turned on. • Multiple users are operating the camera simultaneously. •...

  • Page 51: Image Buffer/Image Transfer

    Image Buffer/Image Transfer Problem The camera • Errors have occurred on the way to the E-mail or FTP server. does not transfer the image by E-mail or FTP. • The default gateway and DNS server addresses are not assigned correctly. •...

  • Page 52: Ipv6

    Installation/Troubleshooting IPv6 Problem The Top page is • The IPv6 address is not set on the camera. not displayed with the IPv6 address. • The IPv6 has not been set up on your PC. • Router filtering is enabled. • Your network or ISP may not support IPv6 at this time. Cause and Remedy Check if the IP address and default gateway are displayed in the network (IPv6) column of the status page (see page 109...

  • Page 53: Ipsec

    Decrease the number of computers connected simultaneously, and wait for a while, or shorten the lifetime in the PC's IPsec settings. Set IPsec settings on your PC. See the Panasonic Network Camera support website (http://panasonic.co.jp/pcc/ products/en/netwkcam/) for how to do this.
  • Page 54 Installation/Troubleshooting Problem E-mail or FTP • The network settings are not set correctly. transfer cannot be sent in transport mode. • The pre-shared key is not set correctly. • There is a E-mail server or FTP server within the tunnel mode network.

  • Page 55: Miscellaneous

    Miscellaneous Problem ActiveX cannot • Security software disables the ActiveX installation. be installed. The firmware is • The firmware updating is not completed due to power off, not updated. network failure or other causes. Shortcut icon is • UPnP™ Windows component is not installed in Windows XP or not displayed in Windows Me.
  • Page 56 Symptom Send the unit to an authorized servicenter, prepaid and adequately insured. Do not send your unit to the Panasonic Consumer Electronics Company listed below or to executive or regional sales offices. These locations do not repair consumer products. The information in this document is subject to change without notice.

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