Troubleshooting; General Monitor Issues; Tv Channel Issues; Picture Issues - Philips 231TE4L User Manual

11 Troubleshooting

This section describes commonly encountered
issues and suggested solutions.

General monitor issues

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‡ Disconnect the power cable from the
power outlet. Wait for one minute then
reconnect it.
‡ Check that the power cable is securely
connected.
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‡ Check that the remote control batteries
are correctly inserted according to the
+/- orientation.
‡ Replace the remote control batteries if
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‡ Clean the remote control and monitor
sensor lens.
The monitor menu is in the wrong language
‡ Change the monitor menu to your
preferred language.
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you hear a creaking sound from the monitor
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‡ No action is required. The creaking sound
is normal expansion and contraction of
the monitor as it cools and warms up.
This does not impact performance.

TV channel issues

Previously installed channels do not appear in
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‡ Check that the correct channel list is
selected.
No digital channels were found during the
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‡ Check that the monitor supports DVB-T
or BVD-C in your country. See the listed
countries on the back of the monitor.
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Picture issues

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‡ Check that the antenna is properly
connected to the monitor.
‡ Check that the correct device is selected
as the monitor source.
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‡ Check that the picture settings are
correctly set.
There is poor monitor reception from an
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‡ Check that the antenna is properly
connected to the monitor.
‡ Loud speakers, unearthed audio devices,
neon lights, high buildings and other large
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If possible, try to improve the reception
quality by changing the antenna direction
or moving devices away from the monitor.
‡ If reception on only one channel is poor,
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There is poor picture quality from connected
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‡ Check that the devices are connected
properly.
‡ Check that the picture settings are
correctly set.
The monitor did not save your picture
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‡ Check that the monitor location is set to
the home setting. This mode offers you
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‡ Try a different picture format.
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‡ Picture signals from some devices may not
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output of the device.