Section 8. Troubleshooting; Error Codes - Polaris Scout 42 iQ Owner's Manual

Polaris Robotic Pool Cleaner | Owner's Manual
®

Section 8. Troubleshooting

• If the status indicator on the control box flashes to alert the user, follow the recommended troubleshooting
tips below.
• User alerts can also be accessed in the iAquaLink
8.1

Error Codes

Flashing LED
1 flash / 1 second pause
2 flash / 1 second pause
Rapid flashing
Rapid flashing
3 flash / 1 second pause
Rapid flashing
Rapid flashing
Rapid flashing
5 flash / 1 second pause
Rapid flashing
N/A
N/A
Deleting an error code:
Using the control box: After following the troubleshooting solutions, press any key to delete the error code
(except the button).
From the iAquaLink app
In-App Display
(depending on the model)
Communication
Right traction motor
Left traction motor
Right traction motor
consumption
Left traction motor
consumption
Cleaner out
of the water
Pump motor
Pump motor
consumption
iAquaLink Control Models Only
Software update
failed or incomplete
Update in progress
Connection error
A red dot
appears in the
"My systems" list
: After following the troubleshooting solutions, press Clear Error.
(connected models only)
app (on connected models only).
®
• Disconnect and reconnect the cleaner.
• Check that the cable is properly connected to the control box.
• Check that nothing is interfering with the cable connection area.
• If this does not resolve the problem, contact your local retailer
for a diagnostic review or call customer service.
• Check that debris or the cable is not preventing the brushes or
the tracks from rotating freely.
• Check that nothing is interfering with the cable connection area.
• Rotate the track by a quarter of a turn in the same direction
until it rotates smoothly
• If this does not resolve the problem, contact your local retailer
for a diagnostic review or call customer service.
• Turn the cleaner off.
• Clean the filter thoroughly.
• Put it back in the water, shaking to release the air bubbles.
• Restart the cycle.
• If this does not resolve the problem, contact your local retailer
for a diagnostic review or call customer service.
• Check that no debris or hair is blocking the impeller.
• Clean the filter thoroughly.
• If this does not resolve the problem, contact your local retailer
for a diagnostic review or call customer service.
• Disconnect and reconnect the control box to restart the update.
• If this does not resolve the problem, contact your local retailer
for a diagnostic review or call customer service.
• Wait for the update to complete.
• Do not disconnect the power cable from the cleaner during an
update.
• Check the status of the Bluetooth
box.
• Robot not plugged in or not connected to the home Wi-Fi
network. If the dot is red when the control box is plugged in
and if the Bluetooth/Wi-Fi icons are lit up, refresh the screen
(by swiping downwards).
• If the dot turns green: the robot is ready for use.
Solutions
/Wi-Fi LEDs on the control
®
ENGLISH
Page 15