3Com PalmPilot Professional Handbook page 162

Security Troubleshooting
The following are troubleshooting tips for PalmPilot organizer's
security system. The features of the security system are accessed
and controlled with the Security application, and are described in
Chapter 8: Additional Features.
I forgot the password, but still have access to PalmPilot:
You can use the Security application to delete the password. If
you do this, all private records will be deleted from your
PalmPilot.
However, you can perform a HotSync operation before you
delete the password: the HotSync process backs up all
records, whether or not they are marked as private. In this
case, the following procedure restores your private records,
and gives you access to them:
1. Use the PalmPilot Desktop software and the PalmPilot Cradle
to perform a HotSync of your PalmPilot data.
2. Use the Security application to remove the password (tap the
Forgotten Password button). Private records will be deleted at
this point.
3. Use the PalmPilot Desktop software and the PalmPilot Cradle
to perform a HotSync of your PalmPilot data. This will restore
the private records by transferring them from your desktop
computer to the PalmPilot.
I forgot the password, and PalmPilot is locked:
If you have assigned a password and locked your PalmPilot, a
hard reset is the only way to continue using your PalmPilot.
Refer to the following section, Resetting the PalmPilot
Connected Organizer, for the hard reset procedure.
Applications Troubleshooting
The following are troubleshooting tips that are specific to the
various PalmPilot applications.
Tapping the Today button doesn't move to the screen of the
current date:
PalmPilot is not set to the current date. In the Preferences
application, General preferences, make sure the Set Date box
displays the current date. Refer to Chapter 2: Working with the
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PalmPilot Handbook