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3Com PalmPilot Handbook

3Com PalmPilot Handbook

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Summary of Contents for 3Com PalmPilot

  • Page 1 ™ PalmPilot Professional Handbook ®...
  • Page 2 IMPORTANT: Please read the 3Com End User Software License Agreement contained in this handbook before using the accompanying software program(s). Using any part of the software indicates that you accept the terms of the 3Com End User Software License Agreement. Part Number: 423-0209-01B...

  • Page 3: Table Of Contents

    Chapter 1: Mail ... 1 About Mail...1 Configuring Mail on the Desktop ...2 Synchronizing Mail with your E-Mail Application...6 Activating Mail on your PalmPilot ...6 Viewing Messages... 7 Creating Messages ...9 Looking Up an Address... 11 Adding Message Details ... 13 Sending Messages...
  • Page 4 Deleting a Service Template... 50 TCP/IP Troubleshooting... 50 Chapter 3: Reference...53 Technical Support... 53 Appendix A: Non-ASCII Characters for Login Scripts... 55 3Com End User Software License Agreement ... 56 Limited Warranty... 58 Lotus Software License Agreement... 60 Index...62 page...

  • Page 5: Chapter 1: Mail

    The Mail application enables you to synchronize your desktop e-mail system so you can quickly and easily manage your e-mail while away from your desk. The key to PalmPilot Mail is that it truly synchronizes the mail on your desktop e-mail system with the mail on your PalmPilot organizer.

  • Page 6: Configuring Mail On The Desktop

    Custom from the HotSync menu in PalmPilot Desktop to display the Custom dialog. Note: In Windows 3.1, double-click on the Customize icon, which is located in the PalmPilot program group to display the Custom dialog. 2. Click to highlight Mail in the Conduit/Action list box, then click the Change button.
  • Page 7 The following sections describe the available Mail configuration settings. Depending on the e-mail application you select, some of these options may be grayed-out. Note: If you need specific help configuring PalmPilot Mail for your e-mail application, please click the Help button in the Change HotSync dialog.
  • Page 8 PalmPilot automatically selects the default profile with which it will synchronize. If you have set up multiple profiles, PalmPilot provides a pick list of available Profile settings. To enter your Profile information: Click the down arrow in the corner of the Profile list box to display all of the available profile selections.
  • Page 9 In the Password field, you enter the password you use when logging into your desktop e-mail application. For security reasons, PalmPilot does not display your actual password; instead PalmPilot represents your password as a string of asterisks. To enter your password: Type your password in the Password field.
  • Page 10 Desktop Overwrites PalmPilot The Desktop Overwrites PalmPilot feature enables you to overwrite all of the messages in your PalmPilot inbox with the messages from your desktop inbox. You should only use this option if, for some reason, the two inboxes get out of sync.

  • Page 11: Synchronizing Mail With Your E-Mail Application

    Tap the Mail icon. The screen will change to display the Message List screen. Push the assigned button on the front of your PalmPilot. The screen will change to display the Message List screen. For more information on how to assign physical keys to activate applications, refer to the PalmPilot Handbook.

  • Page 12: Viewing Messages

    Check means previously read To open a message: Tap anywhere on the message listing. PalmPilot displays the selected message as shown in the following diagram: Recipient Sender Time and...

  • Page 13: To Display Full Header Information

    Message Font Size You can modify the way messages appear by changing the screen display to show a larger font (text) size. To change the message font size: With the message open, tap the Font button as shown in the following diagram: Tap the Font button again to revert to the normal size font in the message.

  • Page 14: Creating Messages

    Creating Messages You create messages with your PalmPilot the same way you create messages with your desktop e-mail application: you identify the recipient(s) of the message, define a subject, and then create the body of the message.
  • Page 15 For example, local users sending a message internally do not need to add Internet information, such as @3com.com. To send a carbon copy of this message to additional recipients, tap anywhere in the CC field to move the cursor to that field, then enter the e-mail addresses of the additional recipients.

  • Page 16: Looking Up An Address

    Address Book. To use the Look Up command, enter a few letters of the recipient’s name in the To or CC field, then tap the Look Up button. If your PalmPilot can identify an unique address, it will enter the appropriate address for you. If not, it will display a dialog, which contains the Address List from your Address Book.
  • Page 17 Note: The Address List displays entries sorted by Company Name or by Last Name, depending on the sort option you select for your Address Book. Refer to Chapter 4: Address Book in your PalmPilot Handbook for more information about sorting the Address List.

  • Page 18: Adding Message Details

    If your e-mail application does not support the message detail you have selected, your PalmPilot will not be able to attach that attribute to your message. The following message details are available: Priority.
  • Page 19 Low, Normal (this is the default setting) and High. Tap OK to confirm your selection and return to the New Message screen. Note: Your PalmPilot can only flag messages with a specific priority if this feature is supported by your desktop e-mail application.

  • Page 20: To Create A Signature

    1. Tap the Menu button. The menu for Mail appears at the top of the screen. 2. From the Options menu, tap the Preferences menu command. The Preferences dialog appears, as shown in the following diagram: page BCC field Add signature text here PalmPilot Professional Handbook...
  • Page 21 To enter text to be used as your signature, tap anywhere in the Signature Text field to move the cursor to that field. Use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the subject. You can enter up to six lines of text for this field.

  • Page 22: Sending Messages

    3. Tap the OK button to confirm your selection and return to the New Message screen. Sending Messages When you send a message from your PalmPilot, it is stored in the Outbox folder until the next time you synchronize your PalmPilot organizer with your PC. During synchronization, depending on your desktop e-mail application, all messages stored in the Outbox may be transferred to the desktop Outbox folder.
  • Page 23 To retrieve a message: Tap the black triangle or the word in the right corner of the header. A folder pick list appears as shown in the following diagram: Tap Outbox. The Message List will display the messages contained in the Outbox. Tap the entry of the message you want to retrieve to display the message, as shown in the following diagram: Tap the Edit button to remove the message from the Outbox...

  • Page 24: Draft Messages

    When you cancel a message, your PalmPilot displays a dialog, asking you if you want to save the message as a draft. If you tap the Yes button, your PalmPilot will save your message as a draft. To save a message as a draft: 1.

  • Page 25: Filing A Message

    Tap to select Tap to edit draft in the New Message screen Tap the Edit button. Your PalmPilot moves your draft to the New Message screen. Once your draft is displayed in the New Message screen, your message changes from a draft to a new message. As such, you...

  • Page 26: Message List View Options

    Filtering options will be explained in a following section. Outbox. This folder contains the mail you have created on the PalmPilot and sent to the address indicated since the last HotSync operation. Deleted. This folder contains the messages you have deleted since the last HotSync operation.

  • Page 27: To Show The Date Column

    Tap to select the folder you want. The Message List will change to reflect your folder selection. Date Column The Date Column is optional in the Message List. The Date Column is hidden by default to increase the available screen display space.

  • Page 28: Hotsync Options

    HotSync Options HotSync Options enable you to control what messages are synchronized between your PC and your PalmPilot. There may be times when downloading all of your messages is inconvenient. With HotSync Options, you can select which messages are downloaded during synchronization and manage your e-mail more effectively.
  • Page 29 HotSync operations. Remote HotSync. This option means that the settings you select apply to remote HotSync operations. Note: For more information about Local and Remote HotSync operations, refer to the PalmPilot Handbook. Chapter 1: Mail page...

  • Page 30: Creating Specialized Filters

    Send Only. This settings means that during synchronization only the messages in your PalmPilot Outbox will be sent to your desktop e-mail application. Filter. This settings means that during synchronization all...
  • Page 31 To create a specialized filter, you must decide whether you want to ignore or retrieve certain messages. Then, based on that decision, you must tell your PalmPilot what it needs to look for in the To, From, and/or Subject header fields to single out those messages.

  • Page 32: Defining Filter Strings

    Messages are filtered on the basis of the information contained in their To, From, and/or Subject header fields. The information that defines what your PalmPilot is looking for is called a filter string. You create a filter string by listing the words you want your PalmPilot to find, separated by either a comma or a space.
  • Page 33 Do not accept messages from John or Jack about any other subject.” When you define a string, note that your PalmPilot will search for any instance of that collection of characters. For example, if you create a filter where only messages containing the string “info” are retrieved, PalmPilot considers “info,”...
  • Page 34 Creating a Message. Tap the Done button to return to the HotSync Options dialog. 4. Tap the OK button to confirm your filter strings and close the HotSync Options dialog. page Enter filter data PalmPilot Professional Handbook...

  • Page 35: High Priority Messages

    PalmPilot. By default, this value is 4000 characters. By truncating long messages, you reduce the time it takes to synchronize your desktop e-mail and PalmPilot Mail as well as the amount of storage space e-mail uses in your PalmPilot.

  • Page 36: Mail Menu Commands

    Mail application. Refer to the PalmPilot Handbook for information about menu commands that are common to all of your PalmPilot applications. Message Menu The Message menu varies, depending on whether you are viewing...
  • Page 37 File. The File command removes the message being viewed from its current folder and moves it to the Filed folder. Filed messages are stored on your PalmPilot until you delete them. Send. The Send command moves the message you’ve just created to the Outbox folder.
  • Page 38 Preferences. The Preferences command enables you to define a specific string of text to be used as a signature and to select whether or not your PalmPilot displays an alert when you delete a message. HotSync Options. The HotSync Options command displays...

  • Page 39: Deleting Messages

    PalmPilot before your next HotSync operation. The Purge Deleted command displays an alert, prompting you to confirm that you want to purge all messages from the Deleted folder. If you tap Yes, all deleted messages are purged from the memory of your PalmPilot.

  • Page 40: Removing A Message From The Deleted Folder

    2. Tap the word Deleted to display the contents of the Deleted folder. 3. Tap to select the message you want to restore. Your PalmPilot will display the contents of the message. 4. Tap the Menu button to display menu options. From the Message menu, tap the File command.

  • Page 41: To Purge The Contents Of The Deleted Folder

    Tap the Menu button to display menu options. From the Options menu, tap the Purge Deleted command. Your PalmPilot will display a Purge Deleted Messages alert. Tap the Yes button to confirm that you want to immediately purge the contents of the Deleted folder. All messages from the folder will be deleted.

  • Page 42: Chapter 2: Palmpilot Tcp/Ip

    Network Preferences screen or by using a third-party application. PalmPilot TCP/IP provides the ability to connect to your ISP or dial-in server, however, it does not come with any applications to view the transmitted data.

  • Page 43: Selecting A Service

    To select a service: From the Network Preference screen, tap the word Service. The pick list appears, listing all of PalmPilot organizer’s available pre-defined service templates. Tap to select the service you want to use. Entering a User Name The User Name setting identifies the name you use when you log in to your Internet Service Provider or your dial-in server.

  • Page 44: To Enter A User Name

    Prompt (the default setting) or Assigned. If you enter a password, your PalmPilot displays the word, “Assigned,” in this field. If you decide not to enter a password in this field, your PalmPilot displays the word, “Prompt,” in this field and will ask you to enter a password during the login procedure.

  • Page 45: Adding Telephone Settings

    “Assigned.” Adding Telephone Settings When you select the Phone field, your PalmPilot displays a dialog where you define the telephone number you use to connect with your ISP or dial-in server. In addition, you use this dialog to define a prefix, disable call waiting, and give special instructions for using a calling card.

  • Page 46: To Enter A Prefix

    ISP or dial-in server. To disable Call Waiting: 1. Tap the Disable Call Waiting checkbox (so that it’s checked). Tap here to disable call waiting page Enter the prefix here Enter the disable code here PalmPilot Professional Handbook...

  • Page 47: To Use A Calling Card

    Note: Tap the Disable Call Waiting box again (so that it’s empty) to allow or to enable Call Waiting. Tap at the beginning of the Disable Call Waiting field to insert the cursor, then use the stylus to write Graffiti character strokes (or the on-screen keyboard) to enter the code to disable Call Waiting.

  • Page 48: Connecting To Your Service

    To establish a connection: 1. From the Network Preferences screen, tap the Connect button, as shown in the following diagram: 2. Your PalmPilot will immediately dial the ISP currently selected. The screen will change to display Service Connection Progress messages.

  • Page 49: To Close A Connection

    To close a connection: From the Network Preferences screen, tap the Disconnect button. The connection between your PalmPilot and your ISP is terminated. Creating Additional Service Templates You can create additional service templates by creating new ones from scratch or by duplicating existing templates and editing field values.

  • Page 50: Adding Detailed Information To A Service Template

    To open the Details dialog: 1. From the Network Preference screen, tap the word Service. The pick list appears, listing all of the PalmPilot organizer’s available pre-defined service templates. 2. Tap to select the service you want to use.

  • Page 51: Defining Primary And Secondary Dns

    Note: If you are not sure, try PPP; if that doesn’t work, ask your Internet Service Provider or your System Administrator for the correct connection type. Defining Primary and Secondary DNS The Domain Naming System (DNS) is a mechanism in the Internet for translating the names of host computers into IP addresses.

  • Page 52: To Enter A Permanent Ip Address

    IP address field appears below the check box. 2. Tap anywhere in the first section of the IP Address field, which is to the left of the first period, to insert the cursor. page Tap to select automatic IP address PalmPilot Professional Handbook...

  • Page 53: To Set The Idle Timeout

    Tap the OK button to confirm your selection and return to the Network Preferences screen. Idle Timeout The Idle Timeout setting defines how long your PalmPilot waits before dropping the connection with your ISP or dial-in server when you switch out of a TCP/IP application.

  • Page 54: Creating A Login Script

    Power Off. This means that your PalmPilot will keep your PPP or SLIP session connected until you power off your PalmPilot (or until it times out). This option works best with the PalmPilot Modem. 2. Tap to select a timeout value.
  • Page 55 Tap here The following commands are available: Wait For. The Wait For command tells your PalmPilot to wait until specified characters are sent by the TCP/IP server it is connecting to before executing the next command. Send. The Send command transmits specified characters to the TCP/IP server to which you are connecting.

  • Page 56: Network Preferences Menu Commands

    PalmPilot TCP/IP application. Refer to the PalmPilot Handbook for information about menu commands that are common to all of your PalmPilot applications. Service Menu When you select the Service menu, its menu commands appear on the screen as shown in the following diagram: New.

  • Page 57: Deleting A Service Template

    Service menu. To delete a service template: From the Network Preference screen, tap the word Service. The pick list appears, listing all of the PalmPilot organizer’s available pre-defined service templates. Tap to select the service you want to delete.

  • Page 58: Tcp/Ip Troubleshooting

    TCP/IP Troubleshooting If you are having a problem with establishing a network connection using PalmPilot TCP/IP, check this section and try the suggestions listed. Displaying expanded Service Connection Progress messages: If you are having a problem connecting to your ISP or dial-in server, it’s helpful to identify at what point in the log-on procedure...
  • Page 59 Adding a DNS Number: If your ISP or dial-in server requires a DNS number and you have not entered that information in the Network Preferences screen, it will only appear that you have successfully logged on to your network. When you try to use an application or look up information, the connection will fail.

  • Page 60: Chapter 3: Reference

    HotSync technology, refer to the PalmPilot Handbook for troubleshooting information. For further assistance, please visit our web site where PalmPilot HelpNotes are posted: http://www.palmpilot.com. Before requesting support, experiment a bit to reproduce and isolate the problem. When you do call support, please be ready to...
  • Page 61 (847) 676-7323 (facsimile) number, and the nature of the problem. For technical support outside the U. S. and Canada, please contact your local 3Com representative. Technical Support, Europe +33 (0) 3 20 19 24 24 +33 (0) 3 20 19 24 34 (FAX) U.K.

  • Page 62: Appendix A: Non-Ascii Characters For Login Scripts

    Literal Characters The backslash ( \ ) character defines that the next character is transmitted as a literal character, and is not subject to any special processing ordinarily associated with that character. page PalmPilot Professional Handbook...
  • Page 63 Examples: Includes a caret as part of the string \< Includes a < as part of the string Includes a back-slash as part of the string. Chapter 3: Reference page...

  • Page 64: 3Com End User Software License Agreement

    Software for each personal computer or PalmPilot product on which such Software is used as permitted hereunder. With respect to the PalmPilot Device Software, you may use such Software only on one (1) PalmPilot product. Otherwise, the Software...
  • Page 65 You acknowledge and agree that the structure, sequence and organization of the Software are the valuable trade secrets of 3Com and its suppliers. You agree to hold such trade secrets in confidence. You further acknowledge and agree that ownership of, and title to, the Software and all subsequent copies thereof regardless of the form or media are held by 3Com and its suppliers.
  • Page 66 ENTIRE AGREEMENT: This License Agreement sets forth the entire understanding and agreement between you and 3Com, supersedes all prior agreements, whether written or oral, with respect to the Software, and may be amended only in a writing signed by both parties.

  • Page 67: Limited Warranty

    (90) days from the date of original purchase from 3Com or its authorized retailer. 3Com warrants the media containing software against failure during the warranty period.
  • Page 68 Customer to arrive at 3Com within thirty (30) days from the date warranty service authorization is provided, Customer will pay 3Com the price of such product or part at the then-current published catalog price. WARRANTIES EXCLUSIVE: IF THIS PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERÕS SOLE...
  • Page 69 This warranty does not apply when the malfunction results from the use of this product in conjunction with accessories, other products, or ancillary or peripheral equipment and 3Com determines that there is no fault with the product itself. This...

  • Page 70: Lotus Software License Agreement

    No Lotus dealer, distributor, agent or employee is authorized to make any modification or addition to this warranty. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state. page PalmPilot Professional Handbook...
  • Page 71 5. LIMITATION OF LIABILITY. Because software is inherently complex and may not be completely free of errors, it is your responsibility to verify your work and to make backup copies, and Lotus will not be responsible for your failure to do so. In no event will Lotus be liable for indirect, special, incidental, tort, economic, cover or consequential damages arising out of the use of or...

  • Page 72: Index

    Deleting messages 32 service templates DNS 44 Draft Messages 18 Editing Unsent Messages 17 File messages 19 Filter defining custom 26 high priority 28 ignoring messages mail option 24 truncating messages 29 Folders 20 PalmPilot Professional Handbook...

  • Page 73: Automatic Setting

    Header Information High Priority message filter 28 HotSync filtering options 24 options 23 Idle Timeout 46 Inbox 20 Internet Gateway 5 IP Address 42 automatic setting Local HotSync 24 Login Script 47 Mail activating 3, 6 address lookup 11 custom filter settings 26 deleting messages Index...

  • Page 74: Network Connecting

    36 messages 9 Outbox 20 PalmPilot Desktop configuring mail 2 Password 4 for network 37 Phone Settings 38 call waiting 39 using calling card Postoffice 4 PPP 42 Preferences network settings Primary DNS 44 PalmPilot Professional Handbook...
  • Page 75 Priority 13 setting 14 Profile 3 Purge deleted messages Remote HotSync 24 Secondary DNS 44 Selecting application for mail 3 Sending Messages Service selecting for network 36 Service Templates deleting 50 details 42 Show Date 21 Signature 13 adding 15 Size message font 8 SLIP 42...

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