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TROUBLESHOOTING GUIDE
In case of failure, please carry out inspection according to the requirements below. If
unresolved, please contact the local service agency.
Failure&Error Code
Small water flow
Water leakage
Electric leakage
Noisy operation
Machine fails to run
Q
)))
turn red and
\
�
and keep flashing
Qturn red and
�
and keep flashing
�
turn blue and
�
red and keep flashing
Q
�
turn blue and
red and keep flashing
@
turn red and keeping
flash every hour
Notes: It is a normal state that the following circumstances occur when the water
purifier is used.
1 ). During the heating, the heating tube may generate slight noises. This is a normal
state.
2). When the heating element is being heated without water, the anti dry-heating device
will disconnect automatically. You need to make sure there's water supply and power
off the dispenser, wait for 5 minutes and power on again.
Cause
Low water pressure
Filter not replaced in time,
beyond the use time
Pipe not connected properly
Water pipe and
PE pipe bursting
Machine in poor contact
with ground
Not installed steadily
Power supply not put through
turn red
Dry heating alarm
turn red
Hot NTC sensor Error
turn
Cold NTC sensor Error
turn
Water shortage
Filter life expire
- 11 -
Solution
Check the tap water
Please contact the local service
agency to replace the filter
Inspect the connector to connect
the pipe properly
Replace the water pipe and PE
pipe
Use a three-pin socket with earth
wire, making the machine
grounded properly
Place the machine on a steady &
solid surface
Switch on power supply
Power off and make sure the heater
has water supply, wait 5 minutes,
then turn on the machine again.
NTC terminal loose or fail,
re-connect or change with new
NTC terminal loose or fail,
re-connect or change with new
Check the water source/filter/-
flow-meter or contact local service
agent support
Replace filter and resetting
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