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IMPORTANT:
downloaded files. If possible, back up your files before you recover your computer.
NOTE:
For more information about performing a system recovery on your computer, go to
http://www.support.google.com.
Before you begin the recovery process, you need the following prerequisites:
A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this
●
storage device when the recovery media is created, so back up all files from the device before you begin.
A computer with internet access. You must also have administrative rights to the computer.
●
Computer AC adapter. The computer must be plugged into AC power during recovery.
●
The "Chrome OS is missing or damaged" screen displaying on your computer. If this message is not
●
already displayed:
Turn on the computer, press and hold the
–
computer restarts, and the screen shows the "Chrome OS is missing or damaged" screen.
Installing the Chromebook Recovery Utility
The Chromebook™ Recovery Utility recovers the original operating system and software programs that were
installed at the factory. You can install this utility from the Chrome Web Store on any computer.
To install the Chromebook Recovery Utility:
Open the Chrome Web Store, search for chrome recovery, select Chromebook Recovery Utility from
▲
the Apps list, and follow the on-screen instructions.
Creating recovery media
You can use recovery media to recover the original operating system and software programs that were
installed at the factory.
To create recovery media:
1.
Turn on a computer that has internet access.
NOTE:
2.
Select the Launcher icon, and then select All Apps.
3.
In the Apps window, select Recovery, and then select Get started.
4.
Follow the on-screen instructions to create the recovery media.
NOTE:
drive or SD memory card until the process is complete.
Recovering the Chrome operating system
Use these instructions to recover the Chrome operating system on your computer using the recovery media
that you created.
Recovery permanently erases everything on your computer hard drive, including your
You must have administrative rights to the computer.
All data and partitions on your recovery media will be deleted. Do not remove the USB flash
esc+f3
keys, and then press the power button. The
Installing the Chromebook Recovery Utility
47
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