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Help and Support
If you are experiencing a problem with the product you
purchased, please email support@hphearingpro.com
for support.
Alternatively, you can use our in-App support.
in-App Support
Access HP Hearing PRO support videos and
documentation from within the HP Hearing App, Tap
About
and then tap Support.
Warranty
HP Hearing PRO Hearing Aids are warranted against
defects in materials and workmanship for the warranty
period from the date of original retail purchase (if
purchased at an Authorized Retailer) or the date of
purchase if purchased on the HP Hearing PRO site,
www.hphearingpro.com when used in accordance with
the applicable usage documentation.
The warranty period is two [2] years. For full warranty
terms and conditions visit
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www.hphearingpro.com
FAQs and Troubleshooting
View the FAQs and full troubleshooting guide at
www.hphearingpro.com
Issue: No sound
Potential Cause
Are the hearing aids turned
on?
Are the hearing aids
charged?
Is the Charge Case charged?
Do you have excess wax in
your ear canal?
Are the Ear Tips broken or
clogged with earwax?
Potential Solution
Turn the hearing aids
off and then on again by
placing them in the Charge
Case. (See page 52)
Charge the hearing aids.
(See page 41)
Charge the Charge Case.
(See page 44)
Contact your physician for
recommendations on how
to have it removed.
Replace the Ear Tips. (See
page 32)
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