Holdware MOH-400 Troubleshooting Manual

Music-On-Hold Adapter Module

Troubleshooting Guide

SYMPTOM
Unit will not turn on (red
power LED not illuminated)
Calls can not put call on-hold
by pressing
telephone keypad
Can not place line 2, 3 or 4
on hold using
telephone keypad
Call on-hold but can't hear
audio source
"Line indicator" lights on
phone go dark when call is
placed on-hold
HOLD condition does not
disengage when line is
picked up
AC adaptor connection loose
or not plugged in.
Incorrect installation of phone
**
cords between wall jack(s) and
on the
MOH 400 unit
Incorrect installation of phone
**
cords between wall jack(s) and
on the
MOH 400 unit
No audio source
Audio source connection loose or
not plugged in
Incorrect cable
Minor incompatibility with MOH
400 unit and your telephone.
Improper operation
CAUSE SOLUTION
Check AC adaptor connection.
Try plugging AC Adaptor into
another wall outlet.
Unplug and re-plug AC adaptor
connection at back of unit
Carefully follow installation diagram
in instruction manual.
Check configuration of wall jacks.
(i.e. are line 1 and 2 (or 3 and 4)
combined in one wall jack or do they
use separate wall jacks for each
individual line). Carefully follow
installation diagram in instruction
manual.
Connect audio source
Check audio cable connection
RCA (Phono) style cable end must
be plugged into MOH 400 AUDIO IN
jack -- MINI style cable end must be
plugged into "phones" jack or "audio
out" jack of audio source.
"RCA" (Phono) style cable
plug into MOH 400 "Audio In"
"MINI" style cable
Plug into audio source's "phones"
jack or "audio out" jack
**
After pressing , press the
HOLD button on the phone. To
disengage, you must press the
"FLASH" button or use the "Switch
Hook" to release the hold condition.
Press "FLASH" key or use switch-
hook function on your telephone.