Internal Calls; Distinctive Ringing - Viking FaxJack FAXJ-1000 Product Manual

D. Touch Tone Routing
In the automatic answer mode, the FAXJ-1000 looks for touch tones as one method of routing the call to the correct device. These
touch tones are dialed from the calling end, most often by an automatic device like a modem. In this example, the REMOTE modem
dials the phone number of the FAXJ-1000, and then executes a series of pauses long enough to allow the call to connect (the CO
to produce one ring and the FAXJ-1000 to answer). After the FAXJ-1000 answers, the modem
dials a series of touch tone "2's" to signal that the call should be sent to the modem port (the
FAXJ-1000 needs to detect at least three touch tones to consider the string a valid command).
When the FAXJ-1000 detects the series of "2's" has ended, it then starts ringing the modem port.
The chart to the right shows the port numbering.
It is also possible for the person calling the FAXJ-1000 to route themselves to one of four
FAXJ-1000 devices by dialing a "#" plus a touch tone 1-4 after the FAXJ-1000 has answered and
while the FAXJ-1000 is listening for CNG tone. "#1" steers the call to the Fax port, "#2" to the
Modem port, "#3" to the Phone 1 port and "#4" to the Phone 2 port.
E. Internal Calls
When the internal call mode is enabled, this gives you the ability to create an "internal" call from one port of the FAXJ-1000 to any
other port. This allows the phones behind the FAXJ-1000 to selectively call any phone on another port and communicate with that
phone. When the two ports are connected together, the telephone line is disconnected so you don't hear busy signals, re-order tones
or intercept messages while talking. It works like this:
When you go off hook on one of the ports, you are connected to dial tone from the telephone line. You then dial "#1" through "#4"
to ring another port ("#1" = Fax, "#2" = Modem, "#3" = Phone 1 and "#4" = Phone 2). When the "#1" through "#4" is dialed, the
telephone line is disconnected and you begin to hear a simulated ringback tone (2 seconds on, 4 seconds off), as the FAXJ-1000
sends ringing to the appropriate port. Interrupted ringing is provided to the appropriate port until the call is answered or the port that
originated the call hangs up (no limit to the number of rings). When the other port answers the call, the two ports are connected
together and can communicate. Once both phones hang up, the FAXJ-1000 returns to idle.
For more details see DOD 882.
F. Ring Limit and Rollover
Ring Limit: 5 Rings (DIP switch 1 set to off):
An incoming call with no CNG or touch tone routing will ring the Phone 1 port 5 times, if no answer the Fax port rings 5 times
and if no answer the FAXJ-1000 hangs up. When CNG tone is detected, the Fax port rings 5 times, if no answer the Phone 1
port rings 5 times and if no answer the FAXJ-1000 hangs up. When touch tone routing is detected, the call rings the appropriate
port 5 times and if no answer the FAXJ-1000 hangs up. A transferred call rings the destination port 5 times, if no answer the call
rings back to the port that transferred the call 5 times and if no answer the FAXJ-1000 hangs up. If distinctive ring is enabled
(DIP switch 2 on), the call rings the appropriate port 5 times and if no answer the FAXJ-1000 hangs up.
Ring Limit: 10 Rings (DIP switch 1 set to on):
When DIP switch 1 is set to on, the ring limit for the Phone 1 and Phone 2 ports change from 5 to 10 rings when a call is ringing
those ports or a call transferred by one of those ports is recalling because of ring no answer. All other ring limit and rollover is
handled as described above, except the case of an incoming call with no CNG/touch tone routing or the "normal" ring cadence
when distinctive ring is enabled. The handling of these calls depends on the mode selected:
Auto mode – the call rings to the Phone 1 port for 10 rings and if no answer the FAXJ-1000 hangs up.
Manual mode – the call rings to the Phone 1 port indefinitely with no limit to the number of rings (the FAXJ-1000 never answers
the call).
G. Distinctive Ringing
Distinctive ringing is an option provided by some telephone companies which permits extremely accurate routing of calls. When
using this feature, you are issued several telephone numbers while having only one actual telephone line. When dialed, each number
will ring "distinctively". The FAXJ-1000 can differentiate a distinctive ring cadence from a standard ring cadence and route the call
accordingly. "Normal" ring cadences are routed to the Phone 1 port while distinctive ringing is routed to the other ports.
In some distinctive ring applications, calls should be routed by the distinctive ring pattern only and the FAXJ-1000 should not transfer
an answered call to the Fax port when a CNG is detected. The CNG detection feature can be disabled for these applications. To
disable CNG detection, access the program mode of the FAXJ-1000 and program "*4".
Note: If your "normal" ring is less than 1.8 seconds or a double ring, etc., you cannot use this feature.
When the distinctive ring option is enabled in the FAXJ-1000, the automatic and manual answer modes can still be selected. The
manual answer mode (dip switch 3 set to on) should be used in either of these cases –
a. If telephone company provided voice mail is used on the same line as the FAXJ-1000. In the manual answer mode, the
FAXJ-1000 does not answer the "normal" ring patterns, allowing compatibility with the telephone company provided voice
mail.
b. If calls in the normal ring pattern should ring directly to the phone 1 port without any monitor periods for touch tones or CNG
tones.
If there is no telephone company provided voice mail on the line and you prefer to monitor calls in the normal ring pattern for CNG
tones or touch tones, the automatic answer mode should be used (dip switch 3 set to off).
6
Touch Tone Port
1-1-1 Fax
2-2-2 Modem
3-3-3 Phone 1
4-4-4 Phone 2