Troubleshooting - Hinge Health Enso User Manual

Troubleshooting

I can't pair my Enso.
It is recommended to place Enso on your phone's screen
during pairing to ensure reliable pairing. Also, in your phone
settings, please make sure that Bluetooth is turned on. If
that doesn't work, please contact us at help@hingehealth.
com.
I don't see any lights on my Enso device.
This often means the battery is too low. For a quick charge,
charge Enso for 30 minutes. For a full charge, charge Enso
for one hour.
What should I do if the treatment feels like a
stinging sensation?
Stop treatment by pressing stop button in the app or press
the Enso power button. Reapply the gel pad more securely
onto your skin. If the gel pad is coming off your skin or has
become dirty, please use a new gel pad.
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Treatment stopped and I noticed the status light on
my Enso device is displaying a blinking blue light.
What does this mean?
This indicates that Enso has poor contact with the gel pad
or the gel pad is not fully adhered to your skin. Make sure
the gel pad is completely adhered to your skin and reattach
Enso. If it is reattached within 60 seconds, treatment
will resume and gradually increase to the intensity set
previously.
What should I do if I get muscle cramps from
treatment?
Decrease treatment intensity by tapping the
the treatment control screen of the Hinge Health app.
My skin is irritated or feels itchy after treatment.
In some cases, mild skin irritation may occur. Remove the
gel pad between treatments to allow your skin to breathe. If
this does not help, use a new gel pad.
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