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SECTION FOUR Troubleshooting and servicing the 490
Getting technical
support
You can email the
Northstar Service
Department directly from
Northstar's website
(www.NorthstarNav.com).
Here, you also can access
additional technical
information under either
the Manuals link (you can
download manuals in PDF
form) or Support link.
Page 26
After you've followed the instructions in this manual, if you
need additional technical or operations support for the 490, or
if you have any other service-related questions, you can
contact either your dealer or the Northstar Service Department.
You can reach Northstar's Service Department by email, fax,
U.S. mail, or phone as described in Table 6 below.
NOTE:
Please have the following items available when you
contact Northstar's Service Department:
•
the 490's serial number, located on the top of
the unit
•
the transducer manufacturer's name and the
transducer's model and part number
Please be as complete and accurate as possible when describing
the problem so that a service technician can research the
problem and provide the quickest response.
Northstar's Service Department is available between 9:00 AM
and 5:00 PM Eastern Time, Monday through Friday, excluding
major holidays.
If you have questions about purchasing parts or finding an
authorized Northstar dealer, or if you want basic product
information and brochures, contact the Northstar Sales
Department as described in the table below.
Table 6: Contacting Northstar
Email:
Service: service@NorthstarNav.com
Sales: sales@NorthstarNav.com
Fax:
Service: 978/897-1595
Sales: 978/897-7241
Telephone:
Main number: 978/897-6600 or 800/628-4487
Sales: 978/897-0770
Service: 978/897-6600
U.S. mail:
30 Sudbury Road
Acton, MA 01720
490 INSTALLATION MANUAL, Revision B2
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