HP P22 G5 Maintenance And Service Manual
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HP P22 G5 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem
troubleshooting, and more.
P22 G5 model
N09013
P22h G5 model
N08981
P24 G5 model
N09064
P24h G5 model
N08984
P27h G5 model
N09004
P32u G5 model
N08976
Applicable to P22-G5 and P24-G5 SN: 3CMXXXXXXX

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Summary of Contents for HP P22 G5

  • Page 1 Maintenance and Service Guide P22 G5 model N09013 P22h G5 model N08981 P24 G5 model N09064 P24h G5 model N08984 P27h G5 model N09004 P32u G5 model N08976 Applicable to P22-G5 and P24-G5 SN: 3CMXXXXXXX SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem...
  • Page 2 Before Devices, Inc. Bluetooth is a trademark performing any maintenance or service, be owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark sure to read “Important Safety Information”. and/or registered trademark of NVIDIA Corporation in the U.S.

  • Page 3: Table Of Contents

    Table of Contents 1 Getting started ..................................... 1 Important safety information ............................. 1 Important service information and precautions ......................1 RoHS (2002/95/EC) requirements ............................ 2 General descriptions ................................2 Firmware updates ................................. 3 Before returning the repaired product to the customer .................... 3 2 Monitor features ..................................

  • Page 4: Getting Started

    Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment.

  • Page 5: Rohs (2002/95/Ec) Requirements

    ● This monitor meets ROHS requirements. Be sure to use lead-free solder wire when soldering. ● If you must change a capacitor, be sure to match the polarity as printed on the PCB. ● If you must replace a capacitor, make sure the specification and part number match the BOM and location.

  • Page 6: Firmware Updates

    Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock.

  • Page 7: Monitor Features

    Cable management feature for placement of cables and cords NOTE: For safety and regulatory information, refer to the Product Notices provided in your documentation kit. To access the latest user guide, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.

  • Page 8: Front Components

    Front components To identify the components on the front of the monitor, use this illustration and table. P22 G5/ P24 G5 P22h G5/ P24h G5/ P27h G5 Table 1-1: Front components and their descriptions Component Function Turns the monitor on or off.

  • Page 9: Rear Components

    Rear components To identify the components on the rear of the monitor, use this illustration and table. P22 G5/ P24 G5 P22h G5/ P24h G5/ P27h G5 Table 1-2 Rear components and their descriptions Component Description When the OSD menu is open, press the buttons to navigate through the menu. For a...
  • Page 10 P32u G5 Table 1-2 Rear components and their descriptions Component Description OSD button When the OSD menu is open, press the buttons to navigate through the menu. For a description of these functions, see Using the OSD function buttons on page You can reassign the function buttons to quickly select the most commonly used operations.

  • Page 11: Locating The Serial Number And Product Number

    Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India):...
  • Page 12 For India: Barcode label Safety label...

  • Page 13: Illustrated Parts Catalog

    To identify the monitor major components, use this illustration and table.  P22 G5 item Description FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) SPONGE(L480*W4*0.6t) POWER LENS (PC/TRANSPARENT)(OCEAN 20) 21.5 LCM for HP Ocean’20 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF...
  • Page 14 MAIN SHIELDING(OCEAN 20 P22 G5 & P22H G5) ASS'Y DISPLAY BD ASS'Y HP OCEAN20 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P22 G5) OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) WALL MOUNT BKT(SGCC 1.2t)(VX2363)
  • Page 15 P22h G5  item Description FRONT DECO (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) SPONGE(L480*W4*0.6t) POWER LENS (PC/TRANSPARENT)(OCEAN 20) 21.5 LCM for HP Ocean’20 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF WH FFC 8P(0.5mm) 560mm(2FOLD+1PRO) 60V G/F (A8+A5) HF...
  • Page 16 MAIN SHIELDING(OCEAN 20 P22 G5 & P22H G5) ASS'Y DISPLAY BD ASS'Y HP OCEAN20 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P22 G5) OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P22 G5) WALL MOUNT BKT(SGCC 1.2t)(VX2363)
  • Page 17 WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF MYLAR BLACK FOR SHIELDING TOP (57.3*50*0.2t) (OCEAN 20) Power BD ASS'Y (HP Ocean 20 25W POWER BD) MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) MAIN BD ASS'Y HP P24h G5 MAC.SCREW-PH-LWM4*6L NI...
  • Page 18 DISPLAY BD ASS'Y HP OCEAN20 TAP.SCREW-T1 M2.0*3.0L,NI MAC. SCREW-MI M4.0*10 ,Blk-Zn VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) NECK(OCEAN 20 P24 G5) BASE(OCEAN 20 P22 G5 & P24 G5) CX MAIN SHIELDING(OCEAN 20 P24 G5) ASS'Y MAC. SCREW-MRF M3.0*6.0L, BLK-Ni...
  • Page 19 MID FRAME (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) MAC. SCREW-MF M3.0*4.0L,NI MAC. SCREW-MI M3.0*4.0L, BLK-Ni SPK BOX 2W 4ohm 80*65.18*20.75mm (R450mm/L200mm) SNC for HP Ocean20 24' & 27' HF WH A1007H00-6P/KY1251HS05-06 #28 W/B HF WH FFC 8P(0.5mm) 600mm(2FOLD+1PRO) 60V G/F (A8+A5) HF WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF...
  • Page 20 OSD KEY EXTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337)) (OCEAN 20 P24 G5) 19-4 OSD KEY INTERNAL PARTS (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5) DISPLAY BD ASS'Y HP OCEAN20 TAP.SCREW-T1 M2.0*3.0L,NI MAC. SCREW-MI M4.0*10 ,Blk-Zn VESA COVER (ABS+85% recycle ABS /JACK BACK (6009-0337))(OCEAN 20 P24 G5)
  • Page 21 MID FRAME (ABS+85% recycle ABS/JACK BACK (6009-0337))(OCEAN 20 P27h G5) MAC. SCREW-MF M3.0*4.0L,NI MAC. SCREW-MI M3.0*4.0L, BLK-Ni SPK BOX 2W 4ohm 80*65.18*20.75mm (R450mm/L200mm) SNC for HP Ocean20 24' & 27' HF WH A1007H00-6P-2L/KY1251HS05-06 #28 450mm W/B HF WH FFC 8P(0.5mm) 720mm(6FOLD+1PRO) 60V G/F (A12+A8) HF WH FFC 30P(1.0mm) 380mm(2FOLD) 60V G/F W/CONN (A15+BC)+AL(AA) HF...
  • Page 22 Power BD ASS'Y (HP Ocean 20 35W POWER BD) MYLAR BLACK FOR SHIELDING BOT (125.7*94.4*0.5t) (OCEAN 20) MAIN BD ASS'Y HP P27h G5 MAC.SCREW-PH-LWM4*6L NI MAC. SCREW-MH #4-40*5.0L,Ni TAP. SCREW-TB #2.5*5.0L,Ni MAC. SCREW-MI M3.0*4.0L,BLK-ZnNi TAP. SCREW-TF #3.0*6.0L,Ni REAR COVER (ABS+85% recycle ABS/JACK BACK (6009-0337))(OCEAN 20 P27h G5) ASS'Y...
  • Page 23 P32u G  Item Description HP Ocean 31.5 LCM LM315WQ2-HSAN1 FRONT DECO (ABS+85% recycle ABS/JACK BACK(6009-0337))(OCEAN 20 P32U G5)ASS'Y FRONT DECO (ABS+85% recycle ABS/JACK BACK(6009-0337))(OCEAN 20 P32U G5) SPONGE(L708*W4*0.6t)(P32U G5) POWER LENS (PC/TRANSPARENT)(OCEAN 20) WH A1007H00-6P-L/KY1251HS05-06 #28 W/B HF MID FRAME (ABS+85%%% recycle ABS)/JACK BACK (6009-0337))(OCEAN 20 P32U G5)
  • Page 24 MAC. SCREW-MI M2.0*4.0L,NI(HEAD DIAMETER 4.0) TAP. SCREW-TB #2.5*5.0L,Ni SPK BOX 2W 4ohm 80*65.18*20.75mm (R600mm/L300mm) SNC for HP Ocean20 32' HF MAC. SCREW-MI M3.0*4.0L, BLK-Ni WH FFC 41P(0.5mm) WH FFC 51P(0.5mm) MAC. SCREW-MRF M3.0*6.0L, BLK-Ni MAC.SCREW-PH-LWM4*6L NI A-D PSU 8.43A 19V (ADP-160CF TA_139x133mmx1.6T_DC10P) MAIN BD ASS'Y HP P32u G5 MYLAR BLACK FOR SHIELDING TOP (110.5*118.6*0.225t) (OCEAN 20 P32U)

  • Page 25: How To Order Parts

    How to order parts The HP authorized repair center can purchase the power board from HP. Power board Description HP spare Part number Manufacturer Part number 25W for P22/P22h/P24/P24h N17097-001 R352000120157 35W for P27h N17098-001 R352000220157 N17099-001 050005180010 160W for P32u...
  • Page 26 You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions.

  • Page 27: Removal And Replacement Procedures

    Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”...
  • Page 28 Prepare the monitor for disassembly. See Preparation for disassembly on page 24. Remove the Rear Cover: For P22 G5/P22h G5/P24 G5/P24h G5 1. Lay the display on soft desk, Twist out the screw and separate base and stand. Twist out two screws Then pull out the stand form the monitor head.
  • Page 29 Remove three acetate tapes from the LVDS/ LED cable 6. Pull out the LVDS/ LED/speaker cable to panel, then take off the SPK box.
  • Page 30 Deco and the shielding. 7. Strip nine screws from the 8. Remove the Deco. middle frame. 9. Strip seventeen screws from the...
  • Page 31 10. Remove the middle frame...
  • Page 32 For P27h G5 Lay the display on soft desk and along the red arrow, then pull out the stand form the monitor head. Pull out the stand 2. Twist out two screws and separate base and stand. Twist out two screws then move rear cover follow the below way 3.
  • Page 33 Remove the screws with Screwdriver Dismantle the rear cover first from the two marked position Remove the 8pin FFC from main board then remove rear cover Remove three acetate tapes from the LVDS/ LED cable. Deco and the shielding. 5. Strip nine screws from the...
  • Page 34 6. Pull out the LVDS/ LED/speaker cable to panel. Remove the Deco.
  • Page 35 Dismantle the deco first from the two yellow marked position middle frame. 8. Strip seventeen screws from the 9. Remove the middle frame.
  • Page 36 Remove the middle frame...
  • Page 37 For P32u G5 Lay the display on soft desk and push the button of stand to unlock the stand, then pull out the stand form the monitor head. Pull out the neck 2. Twist out the screw and separate base and stand. Twist out the screw Move rear cover follow the below way.
  • Page 39 Remove 3 acetate cloth tape and pull out the spk/LED/30pin ffc cable ,remove Spk.
  • Page 40 Remove the BKT seven screws Remove 3 acetate cloth and 2 FFC from the monitor.
  • Page 41 Remove 2 deco screw, and remove deco from the monitor...
  • Page 42 Remove 4 screw from the monitor. Remove 4 screw from the monitor.
  • Page 43 Remove 13 screw from the monitor, remove mid frame. Remove 2 LED CABLE...
  • Page 44 Power Board The power board part number Description HP spare Part number Manufacturer Part number 25W for P22/P22h/P24/P24h N17097-001 R352000120157 35W for P27h N17098-001 R352000220157 N17099-001 050005180010 160W for P32u 050005070070 N17099-002 Before removing the power board, follow these steps: ▲...

  • Page 45: Connector Repair

    Fuse MOSFET E/C EV 160W Connector repair P22/P22h/P24/P24h/P27h G5 This procedure includes HDMI/DP and VGA connectors. The connectors are on the main board The connectors identifiers are as follows:...
  • Page 46 Connector Location P100 HDMI P200 P300 P300 P200 P100 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 24. P32u G5 This procedure includes HDMI and DP connectors. The connectors are on the main board. The connectors identifiers are as follows: Connector Location...

  • Page 47: Vga Connector P100

    P200 UP100 P300 Before repairing connectors, follow these steps: ▲ Prepare the monitor for disassembly. See Preparation for disassembly on page 24. connector P100 P22/P22h/P24/P24h/P27h G5 Repair the VGA connector: Use a hot air gun to melt the solder on the pins. Pin solder with soldering iron and absorber. You can gently push down with the soldering iron once everything is molten to move the P100 out of the through holes.

  • Page 48: Hdmi Connector P200

    3) Place the new component on the PCB. Be sure that it matches the PCB footprint. 4) Solder the new component HDMI connector P200 P22/P22h/P24/P24h/P27h G5 Repair the HDMI connector: Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins.

  • Page 49: Dp Connector P300

    3) Lift the P200 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. 5) Solder the new component. DP connector P300 P22/P22h/P24/P24h/P27h G5 Repair the Displayport connector: Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins.
  • Page 50 Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins. 3) Lift the P300 connector from the PCB. 4) Place the new component on the PCB.
  • Page 51 3) Lift the UP100 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. Solder the new component. DP connector UP1, UP2, UP3 P32u G5 Repair the Displayport connector: Use a soldering iron and a disordering pump to remove as much solder as possible from the pin. 2) Use a soldering iron or hot air gun to melt the solder on the pins.

  • Page 52: Function Test

    Solder the new component. Function test After repair, be sure to confirm that all functions are working. P22/P22h/P24/P24h/P27h G5 Table 4-1: Function test Operating description Test item Tool used Tool used HDMI test Confirm whether image displays correctly on the Computer or DVD player monitor.

  • Page 53: Support And Troubleshooting

    Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-3: Solving common problems Problem Possible cause Solution Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing.
  • Page 54 On-Screen The monitor’s OSD lock function is Press and hold the Menu button on the Menus are enabled. front bezel to 10 seconds to disable the Locked is OSD lockout function. displayed. Power Button is The monitor’s power button is locked. Press and hold the power button for 10 Locked is seconds to disable the power button lock...

  • Page 55: Index

    Index components rear components, 6, 7 rear, 6, 7 removal Rear Cover,25 connector repair, 43 features, 4 removal and replacement procedures, 25 firmware updates, 2 returning to customer, 3 function test, 50 RoHS (2002/95/EC) requirements, 2 illustrated parts catalog, 10 safety information, 1 menu button location, 5 serial number location, 7...

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