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Table of Contents
Related Manuals for HP M27h
Summary of Contents for HP M27h
- Page 1 Maintenance and Service Guide M27h model N28341 M24h model N28338...
- Page 2 SUMMARY This guide provides information about spare parts, removal and replacement of parts, diagnostic tests, problem troubleshooting, and more.
- Page 3 AMD is a trademark of Advanced Micro sure to read “Important Safety Devices, Inc. Bluetooth is a trademark Information”. owned by its proprietor and used by HP Inc. under license. NVIDIA is a trademark and/or registered trademark of NVIDIA Corporation in the U.S. and other countries.
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Page 4: Table Of Contents
Table of Contents 1 Getting started .............................. 1 Important safety information ........................1 Important service information and precautions ..................1 RoHS (2002/95/EC) requirements ......................2 General descriptions ..........................2 Firmware updates ............................ 2 Before returning the repaired product to the customer ................2 2 Monitor features ............................ -
Page 5: Getting Started
Getting started Read this chapter to learn about safety information and where to find additional HP resources. Important safety information Carefully read the cautions and notes within this document to minimize the risk of personal injury to service personnel. The cautions and notes are not exhaustive. Proper service methods are important to the safe, reliable operation of equipment. -
Page 6: Rohs (2002/95/Ec) Requirements
Level 2: Circuit board or standard parts replacement Firmware updates Firmware updates for the monitor are available at support.hp.com. If no firmware is posted, the monitor does not need a firmware update. Before returning the repaired product to the customer Perform an AC leakage current check on exposed metallic parts to be sure the product is safe to operate without the potential of electrical shock. -
Page 7: Monitor Features
Depending on the model, your monitor might include the following features: ● M27h: 68.6 cm (27.0 in) diagonal viewable screen area with 1920 × 1080 FHD resolution, plus full-screen support for lower resolutions; includes custom scaling for maximum image size while preserving original aspect ratio M24h: 60.47cm (23.8 in) diagonal viewable area with 1920 ×... -
Page 8: Front Components
Front components To identify the components on the front of the monitor, use this illustration and table. M27h/M24h: Table 1-1: Front components and their descriptions Component Function Press to open the OSD menu, select a menu Menu button item from the OSD, or close the OSD menu. -
Page 9: Rear Components
Rear components To identify the components on the rear of the monitor, use this illustration and table. M24h: Component Function Security cable slot Connects an optional security cable.. Power connector Power connector Power Light On: The monitor is on. Off: Depending on your monitor model,the monitor is off or in sleep mode VGA connector Connects a VGA cable to the source device. - Page 10 M27h: Component Function Security cable slot Connects an optional security cable.. Power connector Power connector Power Light On: The monitor is on. Off: Depending on your monitor model,the monitor is off or in sleep mode VGA connector Connects a VGA cable to the source device.
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Page 11: Locating The Serial Number And Product Number
Depending on the product, the serial number and product number are located on a label on the rear of the monitor or on a label under the front bezel of the monitor head. You might need these numbers when contacting HP for support. For worldwide models (except India):... -
Page 12: Illustrated Parts Catalog
(6009-0337))(ENCORE 3-M24F) REAR SUPPORT-R(PCR-85x A8S+5% PETAIACK BLACK (6009- 0537)/(ENCORE 3-M24f) MAC. SCREW-MI M3.0*4.0L, BLK- Ni MAIN BD ASS'Y HP Encore III M24h (LM238WF2-HSAK1) 2L SHIELDING (SECC 0.5T(1A2H-AUDIO)(ENCORE3) REAR COVER(ABS 85% POR +5% OBP/JACK BLACK (6009- 0337))(HD M24h)ASSY REAR COVER(ABS 85% PCR +5% 0BP/JACK BLACK (6009-... - Page 13 DISPLAY BD ASSY HP Encore !! 10-2 ISPLAYKEYABS 85% PER +5% OBP/JACK BLACK (6009- 10-3 0337)(ENCORE 3) SPONGE PU(15*12*13t)(BLK) 10-4 SPONGE PU/80*3.0*8.0T)(BLK) 10-5 POWER LENS(PC/TRANSPARENT)2213x) 10-6 MAC. SCREW - MI M3.O*6.OL, BLR-ZNNCHEAD DIAMETER 7.0) HINGE-HOLDER BKTISGCC 2T) (HD M24h&M27h) NECK(Hp M24h)(Sliver)_CX...
- Page 14 Item Description M270HANO1.6-HSAK1 Encore III 271 LCM P/N(BLACK). LENS(PC122/TRANSPARENT) (ENCORE 3) FRONT DECO( ABS 85% PCR_ +5% QBP/NATURAL SILVER(HP M27h) FROM TAPEL LL606#13*0.64 EXP060-D33-S) MAIN BD ASSY HP Encore Ml M271M27OHANO1.6-HSAKT)2L MAC. SCREW-MI M3.0:4.0L. BLK-Ni WH FFC 30RC1.0mm)230mmLIFOLD+PRO)GOV GIF W/CONNA15+BC)+AL HF WH FFC 8P(0.5mm)350mm(3FOLD)6OV G/F (A8+A6) HF...
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Page 15: How To Order Parts
You can purchase cables from the HP part store at https://partsurfer.hp.com/Search.aspx. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.com, select your country or region, and then follow the on-screen instructions. -
Page 16: Removal And Replacement Procedures
Removal and replacement procedures Adherence to these procedures and precautions is essential for proper service. Preparation for disassembly Use this information to properly prepare to disassemble and reassemble the monitor. 1) Read the “Important safety information” and “Important service information and precautions” sections in the “Getting started”... - Page 17 Step 1 Quick release Base stand a. (1). Lay the display on soft desk and Twist out the screw , then pull out the stand form the monitor head. Twist out the screw b. Twist out the screw c. Pull out stand & base with another hand (2).
- Page 18 Remove the 2 screws from the back cover and use tools to open the back Step 2: cover Step 3: Remove the 8pin FFC from main board then remove rear cover Remove 2 strip of acetate tape from the LVDS/LED cable. Step 4: Step 5: Pull out the LVDS/ LED cable to panel.
- Page 19 Strip 10 screws from the Step 7: middle frame...
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Page 20: Connector Repair
The connectors identifiers are as follows: Connector Location HDMI P200 P100 P100 P200 M27h This procedure includes HDMI and VGA connectors. R352731320150(AUO)/ R352731220150(LHD) The connectors are on the main board (board part number The connectors identifiers are as follows: Connector Location HDMI 1/2... -
Page 21: Hdmi Connector P200/P300
HDMI connector P200/P300 Repair the HDMI connector: 1) Use a soldering iron and a desoldering pump to remove as much solder as possible from the pin. M24h M27h Use a hot air gun to melt the solder on the pins. M24h M27h... -
Page 22: Vga Connector P100
1) Use a soldering iron and a de-soldering pump to remove as much solder as possible from the pin. 2) Use a hot air gun to melt the solder on these pins. M24h M27h 3) Lift the P100 connector from the PCB. 4) Place the new component on the PCB. Be sure that it matches the PCB footprint. - Page 23 HDMI test Confirm whether image displays Computer or DVD player correctly on the monitor. VGA test Confirm whether image displays Computer or DVD player correctly on the monitor.
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Page 24: Support And Troubleshooting
Support and troubleshooting The following table lists possible problems, the possible cause or each problem, and the recommended solutions. Table 4-2: Solving common problems Problem Possible cause Solution Screen is blank Power cord is disconnected. Connect the power cord. or video is flashing.