Nokia 6190 Owner's Manual page 107

b) The Product has been damaged from external causes such
as collision with an object, or from fire, flooding, sand, dirt,
windstorm, lightning, earthquake or damage from exposure to
weather conditions, an Act of God, or battery leakage, theft,
blown fuse, or improper use of any electrical source, or
damage caused by the connection to other products not
recommended for interconnection by NMP.
c) NMP was not advised by the Consumer in writing of the
alleged defect or malfunction of the Product within fourteen
(14) days after the expiration of the applicable limited warranty
period.
d) The Product serial number plate or the accessory data code
has been removed, defaced or altered.
e) The defect or damage was caused by the defective function
of the cellular system or by inadequate signal reception by the
external antenna.
8. If a problem develops during the limited warranty period, the
Consumer shall take the following step-by-step procedure:
a) The Consumer shall return the Product to the place of
purchase for repair or replacement processing.
b) If "a" is not convenient because of distance (more than 50
miles) or for other good cause, the Consumer shall ship the
Product prepaid and insured to:
Nokia Mobile Phones, Inc.
Attn: Repair Department
795 West Nasa Blvd.
Melbourne, FL. 32901
c) The Consumer shall include a return address, daytime
phone number and/or fax number, complete description of the
problem, proof of purchase and service agreement (if
applicable). Expenses related to removing the Product from
an installation are not covered under this limited warranty.
d) The Consumer will be billed for any parts or labor charges
not covered by this limited warranty. The Consumer will be
responsible for any expenses related to reinstallation of the
Product.
e) NMP will repair or authorize the repair of the Product under
the limited warranty within 30 days after receipt of the Product
by NMP or an NMP authorized service center. If NMP cannot
perform repair covered under this limited warranty within 30
days, or after a reasonable number of attempts to repair the
same defect, NMP at its option, will provide a replacement
Product or refund the purchase price of the Product less a
reasonable amount for usage.
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