Synapse SB67080 Installation And Configuration Manual
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Synapse SB67080 Installation And Configuration Manual

Expansion module
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SB67080 Expansion Module
Installation and
Configuration Guide
© 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced
American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 4.0 06/13

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  • Page 1 © 2012–2013 Advanced American Telephones. All Rights Reserved. AT&T and the AT&T logo are trademarks of AT&T Intellectual Property licensed to Advanced American Telephones, San Antonio, TX 78219. Synapse® is a registered trademark of Advanced American Telephones. Issue 4.0 06/13...

  • Page 2: Table Of Contents

    SB67080 Expansion Module Installation and Configuration Guide ONTENTS Preface ......................3 Additional Documentation ..........................3 Topic Navigation ..............................4 Text Conventions ..............................4 Installation ....................... 5 System Overview ..............................6 Recommended Installation Sequence......................7 Software Version Compatibility ........................8 About Appearance Modes..........................9 Call Appearance Mode ........................
  • Page 3 SB67080 Expansion Module Installation and Configuration Guide Display Messages..............................40 WebUI..................................43 Administrator WebUI ........................43 System Upgrade..........................46 PC/Expansion Module Interaction ......................47 Appendixes.....................48 Appendix A: IP Addresses and Connectivity ..................48 Appendix B: Technical Specifications ......................49 Appendix C: Default Settings......................... 50 Appendix D: Parts List............................

  • Page 4: Preface

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents REFACE This Installation Guide provides instructions for installing and setting up your Synapse SB67080 Expansion Module with software version 3.1.0 or later. See page 8 instructions on checking the software version on the device.

  • Page 5: Topic Navigation

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Topic Navigation This SB67080 Expansion Module Installation and Configuration Guide features easy navigation between topics and the ability to return to your original topic. Bold text in blue Text in blue indicates a link to another page in the document.

  • Page 6: Installation

    H A P T E R NSTALLATION This section describes the physical installation of the SB67080 Expansion Module. The SB67080 is an expansion unit for Synapse SB6703x or SB6702x series Desksets. The Expansion Module provides: Up to 24 Feature Key assignments (12 per set) ...

  • Page 7: System Overview

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents System Overview Figure 1 illustrates how the Expansion Module connects to the Synapse system in a basic configuration. For more information about connection options, see “Expansion Module Installation” on page 11.

  • Page 8: Recommended Installation Sequence

    Module Installation” on page 3. Configure the Expansion Module(s) using the WebUI. See “Configuring the Expansion Module” on page 4. Check for software upgrades and register your Synapse devices. See “Updating Devices” on page 30 “Product Registration” on page Installation...

  • Page 9: Software Version Compatibility

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Software Version Compatibility Systems with software versions 3.1.0 and later support the features described in this guide. Prior to connecting the Expansion Module, please ensure that all Gateways, ATAs and Desksets have compatible software versions installed. If any devices need an upgrade to software version 3.1.0, see...

  • Page 10: About Appearance Modes

    Back to Contents About Appearance Modes You can configure the Synapse system to operate in one of two appearance modes: Call Appearance mode and Line Appearance mode. The appearance mode affects how Deskset users make, answer, and manage calls, as well as Expansion Module functionality.

  • Page 11: Installation Preparations

    Placement Considerations. The Expansion Module is designed to be placed next to the Synapse Deskset with which it is paired, as shown in Figure 2. Figure 2. Synapse Deskset with Expansion Module Avoid placing any Synapse component too close to the following: Communication devices, such as television sets, DVD players, or non-Synapse ...

  • Page 12: Expansion Module Installation

    1. Network Port Connects to the paired Deskset or the LAN switch used by the Synapse system. The two LEDs next to the network port indicate network status and AC power status. Green—on when the unit is connected to the network ...
  • Page 13 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To attach the stand: 1. Select a Expansion Module position. The stand provides two positions to match the angle of the paired Deskset. Option 1 is 45° and Option 2 is 60°.
  • Page 14 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To connect the Expansion Module with a shared network connection with a Deskset: You can connect the Expansion Module to a Deskset so that the Expansion Module and Deskset share a network connection.
  • Page 15 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To connect the Expansion Module and share a network connection with an end-user PC: If there is a networked computer and no extra Ethernet wall jacks near the Expansion Module, then plug the PC Ethernet cable into the Expansion Module. The PC can share the network connection through the Expansion Module PC port.
  • Page 16 SB67080 Expansion Module Installation and Configuration Guide Back to Contents If a PC is connected to your LAN through a Expansion Module, any Expansion  Module resets and power or network interruptions will disrupt the PC’s connection to the network.

  • Page 17: Configuration

    ONFIGURATION You can configure the Expansion Module using the Web User Interface (WebUI). The WebUI consists of web pages with editable settings for the system and each Synapse device. The WebUI is embedded in every Expansion Module, Gateway, Deskset, and optional Analog Terminal Adapter (ATA).

  • Page 18: Expansion Module Front Panel

    Display Settings—Contrast and Backlight. These settings are intended for the  Expansion Module end user, and are described in the SB67080 Expansion Module User’s Guide included with the product. IP Settings—select static or automatic IP assignment, edit static IP address, check ...
  • Page 19 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To access the Expansion Module Main menu: 1. From the idle screen, press and hold the SHIFT key for five seconds. The MENU appears. MENU Display Settings – IP Settings –...

  • Page 20: Expansion Module Ip Settings

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Expansion Module IP Settings Synapse devices are connected to a LAN so they can communicate with each other. See “System Overview” on page 6 “Appendix A: IP Addresses and Connectivity” on page 48 for a discussion of the Synapse network configuration and IP settings.

  • Page 21: Setting The Ip Configuration (Auto Or Static)

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Setting the IP Configuration (Auto or Static) The Expansion Module is configured for automatic IP assignment by default, so changing this setting is only necessary if you require a static IP address for the device.

  • Page 22: Ip Status

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents 2. Enter the required IP settings as follows: For each digit, press the + or – keys to increase or decrease the value.    Press to move the cursor between digits.

  • Page 23: Webui Overview

    Back to Contents WebUI Overview If two Synapse devices are connected to the LAN, and as long as one Synapse device is currently on the same subnet as a PC, you can use the WebUI to administer the system. Only one person should log in as system administrator at a time to prevent accidentally overwriting and losing intended changes.

  • Page 24: Logging In As Administrator

    Logging in as Administrator To access the browser interface and log in: 1. Ensure your computer is connected to the same IP subnet as the Synapse system. You can connect your computer to the PC port on the back of the Expansion Module or a Deskset.
  • Page 25 SB67080 Expansion Module Installation and Configuration Guide Back to Contents 7. Enter your administrator ID and password. If logging in for the first time, enter admin in the Login Name field and 12345 in the Password field, then click Login. You can change the Admin ID and password once you are logged in.

  • Page 26: Error Handling

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Error Handling If you type an invalid value into one of the WebUI fields and click Apply, the page is not saved. The WebUI displays an error message at the top of the page. The field with the incorrect value is highlighted in yellow, as shown in Figure 8.

  • Page 27: Configuring The Expansion Module

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Configuring the Expansion Module When making changes to the System Settings through the WebUI, ensure that no one is using the system. You might need to make the changes after normal office hours.
  • Page 28 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To pair the Expansion Module with a Deskset: 1. In the WebUI navigation menu at left, click Expansion Module. The Expansion Module page appears. 2. Click the Select a Module list, and select the Expansion Module you want to configure.
  • Page 29 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To configure the Expansion Module keys: 1. If you are not viewing the Expansion Module page already, in the WebUI navigation menu at left, click Expansion Module. The Expansion Module page appears.
  • Page 30 SB67080 Expansion Module Installation and Configuration Guide Back to Contents For more information about Synapse Dial Plan settings, see the Synapse www.telephones.att.com/synapseguides Administrator’s Guide at b. If you select an Extension to monitor, an Enable Monitor checkbox appears. Extension monitoring is enabled by default. However, you can disable Extension monitoring by clearing the checkbox.

  • Page 31: Updating Devices

    Cordless Headsets are not included in Synapse software updates. These two accessories have different software version number sequences.) You can update all devices with one command, or you can update the Synapse devices individually. AT&T recommends automatic device software upgrades for installations with Internet access.
  • Page 32 SB67080 Expansion Module Installation and Configuration Guide Back to Contents To update all devices to the latest software version: 1. In the navigation menu at left, click Device Management, then Update Device. The Update Device page appears. 2. Under Automatic Update, select the desired Language Support. When only English is selected, the system will update all devices to the latest English-only release.
  • Page 33 Internet download bandwidth of 1 Mbps and an Internet router that can handle the same number of total simultaneous connections as the number of Synapse devices. Refer to your router specification. Performing an update without meeting the minimum requirement may cause some or all devices not to update correctly.
  • Page 34 Expansion Module Menu If the device is sluggish or unresponsive during the upgrade process, see “A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade.” on page When an updated device restarts with the new software, it may disappear from the device list if its software version is incompatible with the device whose IP address was used for logging into the WebUI.

  • Page 35: Product Registration

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Product Registration In order to keep your system up to date with the latest upgrades and ensure timely warranty support, it is extremely important to register your system. To register a device, you need its MAC address.

  • Page 36: Troubleshooting

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents H A P T E R ROUBLESHOOTING If you have difficulty operating your system, try the following suggestions in this section: “Common Troubleshooting Procedures” on page 36  “Initial Installation” on page 39 ...

  • Page 37: Common Troubleshooting Procedures

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Common Troubleshooting Procedures Follow these procedures to resolve common issues. Resetting the Expansion Module You may need to manually restart the Expansion Module or return it to factory defaults (see “Appendix C: Default Settings”...

  • Page 38: Backing Up And Restoring Expansion Module Settings

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Backing Up and Restoring Expansion Module Settings If you need to reset the Expansion Module to factory defaults, you may want to save the device settings. You can then restore the settings after the Expansion Module is reconnected to the system.

  • Page 39: Resolving General Functional Issues

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Resolving General Functional Issues To resolve a blank screen or device that does not work at all: Ensure the AC plug is plugged into an electrical outlet not controlled by a wall ...

  • Page 40: Initial Installation

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Initial Installation The device screen displays Synchronizing. Probable Cause Corrective Action The device has previous data Erase all Expansion Module data and settings by  and settings that are now...

  • Page 41: Display Messages

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Display Messages The screen is blank. Probable Cause Corrective Action Many. “To resolve a blank screen or device that  does not work at all:” on page The screen displays Joining Site... for more than one minute.
  • Page 42 SB67080 Expansion Module Installation and Configuration Guide Back to Contents The device screen displays Synch Failed. Probable Cause Corrective Action The device synch failed when Reset the device. Use a pen or paper clip to press  trying to connect to the the RESET button for more than five seconds.
  • Page 43 Ensure that your http requests are not being  routed through a proxy server. A Synapse device displays an error message other than Host Not Found after a user attempts a software upgrade. Probable Cause Corrective Action The device encountered an 1.

  • Page 44: Webui

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents WebUI Administrator WebUI The WebUI is unresponsive. Probable Cause Corrective Action The web browser 1. Close the unresponsive web browser, reopen the encountered an unexpected browser, and log back in as administrator.
  • Page 45 SB67080 Expansion Module Installation and Configuration Guide Back to Contents A Synapse device upgrade failed, the WebUI displays “Login to target device failed”, and the WebUI and device screens display the old software version. Probable Cause Corrective Action The software version of the 1.
  • Page 46 SB67080 Expansion Module Installation and Configuration Guide Back to Contents WebUI reverts to Log-in page after clicking a navigation link. Probable Cause Corrective Action The browser is not checking Ensure that your Internet browser is working  for newer versions of pages.

  • Page 47: System Upgrade

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents System Upgrade A Synapse device becomes sluggish or unresponsive during or immediately after software upgrade. Probable Cause Corrective Action Cannot connect to AT&T Disconnect the power to the device, wait a few ...

  • Page 48: Pc/Expansion Module Interaction

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents PC/Expansion Module Interaction Internet connection or access to the local network on my computer does not work after installing the Expansion Module. Probable Cause Corrective Action The Ethernet cords are not Check that the Ethernet cord from the computer ...

  • Page 49: Appendixes

    169.254.xxx.xxx link-local address that the Synapse devices use to communicate with each other. When setting up the IP address on a Synapse device, this network IP address used for WebUI connectivity is the only address you can change.

  • Page 50: Appendix B: Technical Specifications

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Appendix B: Technical Specifications Table 2 lists the technical specifications for the SB67080 Expansion Module. Table 2. Technical Specifications Feature Specification 5.8” × 5.6” × 5.4” (H × W × D @ 60° angle), ...

  • Page 51: Appendix C: Default Settings

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Appendix C: Default Settings Table 3 lists the default settings for the Expansion Module. Table 3. Default Settings Parameter Selection Default Backlight High, Low, Off High Contrast 1 through 9...

  • Page 52: Appendix D: Parts List

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Appendix D: Parts List Figure 10 illustrates the Expansion Module parts. SB67080 Stand Expansion Module Power Adapter Cat.-5 Ethernet LAN Cable Important Product User Guide Information Figure 10. SB67080 Expansion Module Parts List...

  • Page 53: Appendix E: Maintenance

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Appendix E: Maintenance Your system contains sophisticated electronic parts, so it must be treated with care. Avoid Rough Treatment Handle the unit gently. Save the original packing materials to protect your equipment if you ever need to ship it.

  • Page 54: Appendix F: Important Safety Instructions

    SB67080 Expansion Module Installation and Configuration Guide Back to Contents Appendix F: Important Safety Instructions This symbol alerts you to important operating or servicing instructions in this document. Always follow basic safety precautions when using this product to reduce the risk of injury, fire, or electric shock.

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