Vesync App Troubleshooting - Levoit OasisMist1000S User Manual

V E S Y N C A P P
T R O U B L E S H O O T I N G
Why isn't my humidifier connecting to the
VeSync app?
Make sure your phone has
•
Bluetooth® turned on and is not
currently connected to another
Bluetooth device.
During the setup process, you
•
must be on a secure 2.4GHz Wi-Fi
network. Confirm that the network is
working correctly.
Make sure the Wi-Fi password you
•
entered is correct.
Make sure your humidifier and
•
phone are within 30 ft / 10 m of
each other.
Reset the humidifier by pressing
•
and holding
Then try connecting again.
My humidifier is offline.
Make sure the humidifier is plugged
•
in. The humidifier may appear to
be offline if it is unplugged, or if the
outlet does not have power.
Refresh the VeSync menu by
•
swiping down on the screen.
Make sure your router is connected
•
to the internet and your phone's
network connection is working.
Reset the humidifier using one of
•
these options:
Delete the humidifier from the
a.
VeSync app. Swipe left (iOS®) or
press and hold (Android), then
tap Delete. Then reconfigure
your humidifier with the VeSync
app.
Press and hold
b.
seconds. Then reconfigure your
humidifier with the VeSync app.
Power outages, internet outages,
Note:
or changing Wi-Fi routers may cause your
humidifier to go offline.
24
for 15 seconds.
for 15
The VeSync app is displaying an incorrect
humidity percentage while the humidifier
is turned on.
The room may be larger than the
•
humidifier's effective range. Move to
a room smaller than 300–600 ft² /
27–55 m².
Moisture may have built up inside
•
the humidity sensor. Make sure the
nozzles are facing away from the
aroma box so that mist does not
settle on the sensor inside the aroma
box (see diagram in Getting To
Know Your Smart Humidifier, page
6). Turn off the humidifier, remove
the aroma box, and allow the sensor
to air dry.
If the humidifier is placed within
•
12 inches / 30 cm of a wall or in a
corner, the humidity sensor cannot
provide a proper reading for the
relative humidity in the room.
The humidity sensor will give an
•
improper reading if it is exposed to
dust. Avoid using the humidifier in
dusty rooms.
If your problem is not listed,
(see page 27).
Customer Support
please contact