Lenz ADPT21101 Troubleshooting Manual

Troubleshooting Guide
Product: LENZ J1772 to Tesla Charging Adapter
Dear valued customer, thank you so much for choose LENZ product as
your charging solutions. Please refer the following steps to troubleshoot
the problems you encountered. If the problem persists, please kindly
contact our customer support by emailing support@lenzcharging.com.
We are here to help you with any questions or concerns!

I have trouble inserting the adapter into the charging port.

1. Please check and make sure both the adapter and charging port are clean
and free of dirt or debris. Do not use if they are damaged.
2. Align the adapter to the same direction as the charging port, fully insert the
adapter into the port.
3. If the problem persists after attempting the above steps, please reach out to
our customer support and we will resolve the issue as soon as possible.

I have trouble inserting the connector into the adapter.

1. Please make sure the connector conforms to SAE J1772 standard and the
EVSE is on AC current. This product will not work on any DC charging
station. It is recommended to use a connector that is UL/ETL/SGS certified.
2. Please check and make sure both the adapter and charging port are clean
and free of dirt or debris. Do not use if they are damaged.
3. If the problem persists after attempting the above steps, please reach out to
our customer support and we will resolve the issue as soon as possible.
Model: ADPT21101
Document Rev.: 01
Page | 1