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- Keep lid closed as much as possible to avoid dust and debris
build up.
- Store your charger in a clean and dry location, i.e. a dresser or
shelf rather than the bathroom or kitchen.
- To ensure the longest life of your rechargeable hearing aids
batteries and the batteries in the charger:
- Fully charge hearing aids batteries every night.
Service and Repair
If, for any reason, your hearing aids and charger do not operate
properly, do NOT attempt to fix it yourself. Besides possibly
causing further damage, you are likely to violate any applicable
warranties or insurance. Should your hearing aids and charger fail
or perform poorly, check the Troubleshooting Guide section for
possible solutions. If problems persist, contact us for assistance.
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VII.TROUBLESHOOTING GUIDE
SYMPTOM
POSSIBLE CAUSES
Device is not charged
Microphones are clogged
No Sound
Ear Domes or speaker tip
are clogged
Low battery
Volume is set too low
Voices are low,
Ear Domes are too loose
very weak,
or unclear
Earwax in ear dome
Hearing has changed
Inconsistent
Restart required
performance
Distorted sound
SOLUTIONS
Place charging the hearing aid
until the indicator is lighted in
green color.
Clean out any debris from the
mic holes
Clean out any debris from the ear
domes and receiver area with the
cleaning brush
Place the aids into the Charging
Case for at least 1.5 hours
Increase the Multi-function button
available
Hearing aid not inserted correctly
into ear , wear it correctly
Clean out any debris from the ear
domes and receiver area with the
cleaning brush
Contact your physician to report
any sudden drop in hearing
Place aids in charger until
charging begins and remove-this
will power cycle your hearing aids
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