Amano AMG-7800 Series Supervisor Manual
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Amano AMG-7800 Series Supervisor Manual

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AMG-7800 Series
Pay Station
Supervisor's Operations Manual

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  • Page 1 AMG-7800 Series Pay Station Supervisor’s Operations Manual...
  • Page 2 Amano Cincinnati Inc. reserves the right to make equipment changes and improvements that may not be reflected in this document. Portions of this document may have been updated to include the latest hardware or firmware version, if applicable. We recommend that this document be read in its entirety before any attempt is made to operate the equipment.

  • Page 3: Table Of Contents

    Table Of Contents Chapter 1: Introduction .......................1-1 How to Use this Manual ....................1-1 System Concepts......................1-1 External Features......................1-3 Security ...........................1-4 Using the Pay Station .....................1-5 Chapter 2: General Operation.....................2-1 Normal Shutdown ......................2-1 Normal Startup........................2-1 Intercom ..........................2-1 Normal Operation......................2-2 Paying Tickets......................2-2 Debit Recharge .......................2-9 Print........................
  • Page 4 Credit Card Reports ......................4-2 Credit Card Type....................4-2 Settle Date/Time ....................4-2 Print Content ......................4-2 Print Zero Totals?....................4-3 Send To........................4-3 F8 Print........................4-3 Inventory Reprint......................4-4 Journal Report ........................4-4 From:........................4-4 To: .......................... 4-4 Send to:........................4-4 Do Transactions: ....................4-5 Do Events:......................

  • Page 5: Chapter 1: Introduction

    Chapter 1: Introduction How to Use this Manual This manual is intended to be a reference source for the person(s) responsible for the day to day operation of the Pay Station. This includes Pay Station start up and also adding holidays, stores and service cards with special discounts to the database.
  • Page 6 A parking patron is issued a magnetically encoded ticket by an AGP-2000, ETP-12/22 or TF-2590 ticket dispenser upon entering the facility. When ready to leave, the issued ticket is inserted into the Pay Station which reads the encoded information from the ticket, calculates the parking fee and accepts payment.

  • Page 7: External Features

    External Features Figure 1-1: External Features Color LCD display Proximity card sensor Buttons for customer as well as Management mode use Ticket and credit card throat Receipt and report dispenser Security lock Speaker for voice instructions and optional intercom Coin acceptor Four way note acceptor Change dispenser (bills and coins) AMG-7800 Supervisor's Operations Manual / Introduction...

  • Page 8: Security

    Security There are eight to nine different keys with different levels of security for accessing sections of the Pay Station. The internal keys (with the exception of the coin box and optional bank note safe) are identifiable by the last two digits of a six digit alpha-numeric number. Keys Access Identifier...

  • Page 9: Using The Pay Station

    Using the Pay Station The AMG-7800 Pay Station prompts the customer through each step of a transaction. There are five mechanical pushbuttons under the LCD display for selection of options when appropriate. Each transaction step is described in detail in Chapter 2. A standard transaction would proceed as follows.
  • Page 10 7. The customer will be prompted to remove the validated ticket from the machine and proceed to exit the facility. AMG-7800 Supervisor's Operations Manual / Introduction...

  • Page 11: Chapter 2: General Operation

    Chapter 2: General Operation Normal Shutdown The integration of the UPS (Uninterruptible Power Supply) for power distribution allows for a fully software controlled shutdown of the Pay Station. This guarantees complete protection of the databases against power failures and surges which would otherwise result in shutdown without properly closing the database files.

  • Page 12: Normal Operation

    Normal Operation Paying Tickets If the machine is configured for multiple languages the customer can select the desired language from the Start Screen. From this point all screen prompts will be in the selected language for the duration of the transaction. At the end of the transaction, the prompts will revert to the default language.
  • Page 13 Cash As soon as a customer inserts a valid entry ticket, the fee will be calculated and displayed on the screen. (A service ticket or Validation Coupon can be inserted next, if applicable). The left-hand window of the screen indicates the denominations of currency the machine will accept.
  • Page 14 Credit Card If paying by credit card, the customer inserts the credit card into the reader once the fee is displayed. If a receipt is desired, the receipt button should be pressed. The reader will return the credit card but hold both the ticket until the transaction is complete. The Pay Station (if configured to do so) will place a call to verify the credit card, displaying the progress of the call in the top window.
  • Page 15 Receipts If a customer did not request a receipt during the transaction, the Exit Ticket can be re- inserted after the transaction is complete. The Pay Station will prompt the patron if they want a receipt. If the Yes button is pressed, a receipt will be printed. Only one receipt is allowed per ticket.
  • Page 16 Cash Receipts: The preceding figure illustrates a receipt generated by a cash transaction. Fields listing taxes and discounts only appear when they apply. • Station #: The machine number assigned to the Pay Station. • Entered: The time and date the patron entered the facility. •...
  • Page 17 Note: Alarm ID's without a description are reserved for future use. AMG-7800 Supervisor's Operations Manual / General Operation...
  • Page 18 Note: Alarm ID's without a description are reserved for future use. AMG-7800 Supervisor's Operations Manual / General Operation...

  • Page 19: Debit Recharge

    Debit Recharge The Debit Recharge function is a factory installed option that allows a facility to maintain prepaid accounts for its patrons. A proximity Debit Recharge pass card is used to enter and exit the facility, at which point the fee is deducted from the prepaid account. The patron can use the Pay Station to view the current Account Status or the Recharge (add funds to) the account.

  • Page 20: Recharge

    Recharge Depending on Pay Station configuration, recharge payment can be made with either cash or credit card. A receipt (which includes an Account Status Report) can be printed at the conclusion of the transaction indicating the status of the account. Enter the amount you want to add to the account by pressing the desired combination of the denomination buttons.

  • Page 21: Account Status Report/Receipt

    An updated account summary will be displayed. Press RECEIPT if you desire a printout of the transaction. Press EXIT to finish and return the Pay Station to idle mode. Account Status Report/Receipt An Account Status Report and a Receipt convey the same information; the only difference is the display of money tendered on the receipt.

  • Page 22: Standard Tickets

    Standard Tickets There are five types of tickets that a customer can use to interact with the Pay Station: An Entry Ticket, Exit Ticket, Lost Ticket, Service Ticket and Validation Coupon. Entry Ticket The Entry Ticket issued by the ticket dispenser is inserted into the Pay Station prior to leaving the facility.

  • Page 23: Exit Ticket

    Exit Ticket The Pay Station re-encodes the Entry Ticket to create an Exit Ticket upon receiving payment. The Exit Ticket is issued to the customer who then inserts it into a Lag Time Reader to exit the facility. Figure 2-4: Exit Ticket Lost Ticket A special Lost Ticket is issued by the facility when a customer looses an Entry Ticket.

  • Page 24: Validation Coupon

    Validation Coupon Validation Coupons are discount tickets created by the facility using a TF3550 Data Reader/Writer or AGP-9700 Encoder and issued to stores configured in the Pay Station database (see AGP-7800 / AGP-5200 Rate Setup Guide (ANP-1511xx)). Up to 999 different types of Validation Coupons corresponding to 999 establishments can be defined.

  • Page 25: Service Cards

    Service Cards Management Cards A Management Card allows a maintenance person to enter the Management Mode to maintain cash and currency reserves and print status reports. (See page 2-17). There are three different types of Management Cards shipped with the Pay Station, each with different levels of access restrictions.

  • Page 26: Universal Management Card

    Universal Management Card This is a configurable card that can be created and customized to an individual users required access rights using the AGP-9700 Encoder. It can be defined as either a Management Card or a Programming Card, each with access to the specific functions of each card type desired for the card holder.

  • Page 27: Management Mode

    Management Mode Management Mode provides the means to access and print reports of all transactions and events occurring during Pay Station operation. Transaction logs can be saved to a floppy disk. The status of cash and currency reserves can also be checked and maintained. Management Mode should always be entered prior to removing and emptying the Coin Safe or the Note Safe.
  • Page 28 The following selections are available by pressing the appropriate button. Only the selections allowed by the access restrictions of your Management Card will appear: • Totals: The net sum of all currency transactions and the currency in the different storage bins. •...

  • Page 29: Removing The Currency Safes

    Removing the Currency Safes Once Management Mode is entered, no selection of menu options is required for removing the Coin Safe or the Note Safe. The appropriate Total Reports will be generated automatically upon removal of a safe. Coin Safe Maintenance of the Coin Safe consists of simply removing the box and emptying the coins contained within.
  • Page 30 • Coinbox seq #: This is a sequential number indicating the number of times the Coin Box has been emptied since the last GT(Grand Total) report was generated. The number increments by one each time the Coin Box is removed. The count is zeroed when a GT report is run.
  • Page 31 Remove the Safe 1. Enter Management Mode. 2. Insert the key into the Coin Safe retaining lock and turn it 180° clockwise. Note: The assembly is spring loaded; press the box towards the back of the cabinet to remove pressure while turning the key. Figure 2-12: Remove the Coin Safe Pull the safe straight out by the handle.
  • Page 32 Empty the Coin Safe 1. Unlock the cover (turn cover key 90° clockwise). 2. Lift the cover off and remove it. 3. Empty the Coin Box. Figure 2-13: Empty and Reset the Coin box 4. Using a ballpoint pen or similar rigid object, rotate the Reset Lever in the cover slightly clockwise and down.
  • Page 33 Note Safe Emptying the Note Safe proceeds in the same manner as the Coin Safe: Remove the safe and empty the bills within. Upon removal of the safe, the inventory of the contents will be printed in a Note Box Total Report and the count maintained in memory will be automatically zeroed and rolled over into the GT (Grand Total) database.
  • Page 34 • Notebox seq #: This is a sequential number indicating the number of times the Note Safe has been emptied since the last GT(Grand Total) report was generated. The number increments by one each time the Note Safe is removed. The count is zeroed when a GT report is run.
  • Page 35 Empty the Bank Note Safe Bills accepted by the Bank Note Reader are deposited in the Bank Note Safe. There are two different keys required to access the safe. 1. Key #66: This key unlocks the retaining latch so that the safe can be removed from the reader.
  • Page 36 Figure 2-17: Opening the Standard Note Safe 6. Open the cover and remove the bills from the safe. 7. Close the cover, secure the lock and latch and remove the key. 8. Return the safe to the reader. 9. Turn key #66 counterclockwise to secure the safe in place. 2-26 AMG-7800 Supervisor's Operations Manual / General Operation...

  • Page 37: Totals

    Totals Pressing the Totals button will display the following menu: • GT SUB: This option will print all the data that has accumulated from Coin Box and Note Box Safe Total Reports since the last Grand Total (GT) was printed. Use of this function will not clear the current transactions database.
  • Page 38 Figure 2-19: Total Reports Flow Chart 2-28 AMG-7800 Supervisor's Operations Manual / General Operation...
  • Page 39 The following figure exhibits a GT report. All the other Total reports are presented in the same format. Figure 2-20: Total Report • Total Seq #: This is a sequential number that increments by one every time a Total Report is printed. It does not appear on Sub Total reports. The GTotal sequence number is reset to zero when an MT report is printed.

  • Page 40: Status

    Status Pressing the corresponding button will print the current contents of the Coin Safe, Note Safe or Coin Tubes. Pressing the More button will display a second screen from which you can print the contents of the Bill Dispenser Bins or a Summary printing of all the reports at once.
  • Page 41 • Note Box: This selection will print the contents of the Note Safe as indicated in the following figure. The format is the same as described for the Coin Safe with the denomination on the left, the count (quantity) in the center and the total dollar amount on the right.

  • Page 42: Inventory

    • Hoppers: The Hoppers selection prints the contents of the four coin Hoppers using the same format as the other Status Reports. Figure 2-24: Hopper Status Inventory The Inventory button provides the means for emptying and refilling the coin Hoppers and Bill Dispenser Bins.
  • Page 43 Hoppers The Hoppers option will prompt for either filling or emptying the hoppers. The Pay Station can be ordered with up to four hoppers, designated as Hoppers "A" through "D", starting from the back of the Hopper Drawer. Fill Selecting Fill will first prompt for a hopper selection. Select any of the four hoppers to fill.
  • Page 44 Adding Coins: To add coins to a Hopper: 1. Open the front door of the Pay Station 2. Unlock the Hopper Drawer and pull it open via the Pull Hole to access the hoppers. Hopper "1" is the furthest back in the drawer; The one in front (Hopper "4") is the hopper for the non-circulating denomination.
  • Page 45 5. Press the Save button to return to the Inventory menu. The printer will automatically print the Fill Hoppers Report. The top section is the Coin Hoppers Report which lists the total contents of all hoppers after filling. The bottom section is the Filled Coins Report which displays the coins that were actually added.
  • Page 46 Selecting Empty will display the following window, listing the contents of each hopper. Pressing one of the Hopper buttons will zero the count of the coins in that hopper. You must remove the hopper from the Hopper Drawer to empty it. The Exit button returns to the Inventory screen.
  • Page 47 The printer will automatically print the Empty Hoppers Report. The top section is the Coin Hoppers Report which lists the total contents of all hoppers after emptying. The Ejected Coins section displays the coins that were actually emptied. Figure 2-28: Empty Hoppers Report 2-37 AMG-7800 Supervisor's Operations Manual / General Operation...
  • Page 48 Bins The Bins option will prompt for filling or emptying the bins in the Bank Note Dispenser. The Note Dispenser can have up to three cassettes, each of which can hold up to 2000 bills of a given denomination. Each cassette must be inserted into the slot in the dispenser for which its denomination is programmed.
  • Page 49 Adding Bills: To add bills to a cassette: 1. Open the front door of the Pay Station. 2. Pull the cassette out of the dispenser chassis. Figure 2-29: Bill Dispenser Assembly Note: Only the selected cassette will be unlatched and can be pulled out. We recommend keeping the cassettes in a specific order ($1 on top, $5 second, etc.) in order to avoid confusion.
  • Page 50 4. Insert the key into the lock on the left side of the cassette and turn 1/4 turn clockwise to unlock. Open the cassette by pressing the release button and lift the lid. Figure 2-30: Open Bill Cassette 5. Place the bills in the cassette against the Note Plate and slide the Pusher Plate against the bills to hold them in place.
  • Page 51 RELIABLE CASSETTE LOADING 2-41 AMG-7800 Supervisor's Operations Manual / General Operation...
  • Page 52 6. Close and lock the cassette and remove the key. 7. Return the cassette to the dispenser chassis. 8. Press the Save button to return to the Inventory menu. The printer will automatically print the Fill Bins Report. The top Dispenser Bins Report lists the total contents of all the cassettes after the filling activity.
  • Page 53 1. Press the button for the bin(s) you wish to empty ($1, $5, or $10). The bill count for selected bins in the display will zero and the selected cassette(s) will be unlatched. 2. Remove and open the cassette(s) that you zeroed as described under Fill. Remove the bills from each cassette and replace it in the Note Dispenser.
  • Page 54 Emptying the Reject Vault If the dispenser senses an error when issuing change, it will feed the questioned bills into the reject vault and then re-issue the change. The vault should be checked whenever stocking the dispenser. The bills, if usable, can be restocked to the dispenser bins.
  • Page 55 Figure 2-36: Emptying the Reject Vault 4. Place the vault on a flat surface. Unlock and remove the padlock securing the Reset Lever. 5. Rotate the Reset Lever counterclockwise until it stops. Lift up on the cover to open while holding the lever in the position. 6.

  • Page 56: Other

    Other The Other button displays the following menu. • SETTLE: This option (which will only appear if the Pay Station has be configured to accept credit cards) will place a call via modem to the credit card clearing house to verify credit card transactions.

  • Page 57: Chapter 3: Routine Hardware Maintenance

    Chapter 3: Routine Hardware Maintenance Thermal Printer The Thermal Printer is mounted to the inside of the Pay Station door. Figure 3-1: Thermal Printer Status LED's These four LED's, numbered from right to left, indicate the printer status. The following table describes the meaning of these indicators regarding routine servicing of the printer.

  • Page 58: Installing Paper

    Installing Paper Install thermal paper into the printer as follows: 1. Make sure all old paper has been removed from the mechanism (see Removing Paper). 2. Install the new paper roll onto the Paper Spool with the paper unrolling in a counter- clockwise direction, as indicated on the Paper Thread Label.

  • Page 59: Removing Paper

    Removing Paper Remove paper from the printer as follows: 1. Press down on the Platen Release Lever to raise the Platen and gently pull the paper out of the mechanism. 2. Squeeze the end of the Paper Spool together to release the Retaining Ring and paper roll and slide the both off of the spool.

  • Page 60: Read, Write, Print, Vault (Rwpv) Unit

    Read, Write, Print, Vault (RWPV) Unit The primary function of the RWPV mechanism is to read, encode and print on magnetic stripe tickets. It also reads the magnetic stripe on credit cards submitted for payment. The mechanism contains an area to hold one ticket when a second (credit card) is inserted and another area to vault (store) tickets that are not retrieved from the throat of the mechanism.

  • Page 61: Ribbon Replacement

    7. When finished, tilt the printer assembly back into place and secure it with the release latches. Warning!: Use only an RWPV ribbon (Amano part number CE-316250). This ribbon contains an ink tank which will assure long ribbon life ...

  • Page 62: Coin Section

    Coin Section The coin section option of the AMG-7800 consists of four major components: 1. Validator: Checks that a coin is valid currency and then routes the coin to one of the Hoppers or the Coin Box. 2. Passive Manifold: Accepts a coin from the Validator and guides it to the appropriate Hopper.

  • Page 63: Coin Validator

    Coin Validator The Coin Validator is programmed to accept the coins of the country where the Pay Station is being installed. Up to sixteen different coin and/or token combinations can be programmed to be detected and routed to one of three different Hoppers or the Coin Box. In case a Hopper gets completely filled, the Validator is programmed to route any additional coins to the Coin Box until the Hopper becomes partially depleted by making change.

  • Page 64: Bank Note Section

    Bank Note Section The Pay Station Bank Note section is divided into two segments: 1. The Bank Note Reader, which can be either a standard reader or an optional note reader. Each reader consists of: a. Bank Note Reader: Verifies the validity of the currency and passes the bills to the bank note safe.
  • Page 65 Bank Note Reader If a Bank Note Reader jam occurs, either due to a malfunction, deteriorated bank notes or attempted fraud, the reader will be taken off line. This is indicated by the bill icon not appearing on the display when an entry ticket is submitted to the Pay Station. The LED's on the front of the reader will be blinking red.

  • Page 66: Bank Note Dispenser

    Bank Note Dispenser Clearing Jams There are four possible places for jams to potentially occur: • In a cassette - remove the cassette and examine the back and interior. • The Note Feeder - located behind the Bill Dispenser. • The Note Qualifier - above the upper cassette compartment.
  • Page 67 Note Qualifier Jam The Note Qualifier is above the top Note Cassette compartment. 1. Remove the top Note Cassette. 2. Look inside the compartment; you will see a yellow Wire Retaining Handle. Push the handle towards the back of the Bill Dispenser and rotate it down. 3.
  • Page 68 Note Transport Jam You need to remove the Top Cover of the dispenser to clear a jam in the Note Transport mechanism. 1. Slide the Bill Dispenser out of the Pay Station until it stops. 2. Remove the cables from the Cable Retainers and position away from the dispenser to allow clearance to lift the cover.

  • Page 69: Ups

    The Uninterruptible Power Supply protects the Pay Station from poor quality AC line power. Protection is provided from surges, low voltage, high voltage and complete power failure. Under normal circumstances, UPS operation is fully automatic and requires no user intervention. If the power fails, the UPS will initiate an emergency shutdown of the Pay Station.

  • Page 70: Front Panel Indicators And Switches

    Front Panel Indicators and Switches The following figure indicates the location and function of the front panel switches and indicators. Figure 3-14: UPS Front Panel Off Button Press and hold the Off button until the panel indicators turn off and the unit powers down to turn power to the outlets off.
  • Page 71 Cut AVR (Auto Voltage Regulator) LED This LED lights yellow when the UPS is reducing high line voltage. Battery Charge This bank of five LEDs displays the percentage of battery capacity remaining in twenty percent increments. Load Bar Graph This bank of five LEDs displays the percentage of the UPS power capacity being drawn by the Pay Station in twenty percent increments.

  • Page 72: Maintenance

    Maintenance Preventative Maintenance The best preventive maintenance measure is to keep the area around the UPS clean and relatively dust free. Clean the outside of the system periodically with a vacuum cleaner. Battery Life The unit has an operating temperature range of between 32° and 104° F (0° and 40° C). Full battery life can be achieved by keeping the unit at the ideal ambient temperature of 77°...
  • Page 73 1. Power down the Pay Station by turning of the main Power Switch. Make sure the UPS has completely shut down prior to proceeding. 2. Remove the two screws securing the Front Cover and remove the cover. Figure 3-15: Remove the Front Cover 3.
  • Page 74 4. Use the Pull Tab to slide the Battery Pack partially out the Battery Compartment, so that the cables are accessible. Figure 3-17: Remove the Battery Pack 5. Note the orientation of the two batteries. Disconnect the black cable from the (-) terminal of the bottom battery and the red cable from the (+) terminal of the top battery.

  • Page 75: Chapter 4: Reports Utility

    Chapter 4: Reports Utility Reports is a utility for generating reprints of Total and Inventory Reports (see Chapter 2), Discount Reports consisting of discount assignment and usage, system activity Journal Reports, and Debit Recharge account Replenishment reports.. A computer keyboard is not required in order to use this utility. Reports can be generated with the Pay Station door closed using the push buttons on the door.

  • Page 76: Credit Card Reports

    Credit Card Reports Highlighting this selection in the Summary Window and pressing NEXT PG displays the following Reports screen. The Credit Card Settle Report contains a list of all Credit Card transactions that have been processed with the clearing house at a specified Settle Time. The Settle Time is defined in the Pay Station Maintenance Utility.

  • Page 77: Print Zero Totals

    Print Zero Totals? Select "Yes" to include Approved or Denied credit card transactions even it the total is zero. Select "No" if you only want to include Approved, Void or Denied credit card transactions that total more than zero. Send To Tell the system where the report is to be sent.

  • Page 78: Inventory Reprint

    Inventory Reprint Selecting this option and pressing PRINT will reprint all Total Reports, Inventory Status Reports and inventory maintenance activities (filling or emptying Coin Tubes, Coin Hoppers, and Bill Dispenser) generated the last time a Management Card was inserted in the RWPV.

  • Page 79: Do Transactions

    Do Transactions: Select Yes to include all transactions for the time period indicated in this report. Select No to omit transactions. Do Events: Select Yes to include all events for the time period indicated in this report. Select No to omit events.

  • Page 80: From

    From: This is the date and time from which the report is to begin. Select the month, day, year and time from the selections in the Summary Window. This is the date and time the report is to end. Select the month, day, year and time from the selections in the Summary Window.
  • Page 81 Figure 4-2: Discount Summary and Detail Reports AMG-7800 Supervisor's Operations Manual / Reports Utility...

  • Page 82: Replenishment Report

    Replenishment Report Highlighting this report and pressing Next PG displays the following reports screen. The Replenishment Report details the total number of Debit Recharge Replenishment transactions and the value of the funds applied to each recharge account for the selected time period.

  • Page 83: Send To

    Send To Tell the system where the report is to be sent. The selections in the Summary Window are A: (an external USB floppy disk drive), C:(the root directory of the system hard drive) or Printer (the Pay Station’s thermal printer). Figure 4-3: Replenishment Summary Report AMG-7800 Supervisor's Operations Manual / Reports Utility...
  • Page 84 Figure 4-4: Replenishment Detail report 4-10 AMG-7800 Supervisor's Operations Manual / Reports Utility...
  • Page 86 ANP-200100 • Copyright © 2009 • Printed in U.S.A . • Software Version 3.1 • 08/09/0...

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