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If you have a VoIP service, please contact us (contact details are below).
Step 11
We recommend changing your default password to avoid any potential security
breaches.
Click Management(at the top of the page)
input details and click Save.
Step 12
Congratulations- Your BYO modem set up should now be complete!
Please note you may need to wait a few minutes for the settings to apply and/or
may also need to reboot/powercycle your modem (turn off and on again) if it does
not occur automatically.
You can test the connection by visiting a website on your connected device. If
it works, your Flip nbn™ internet is up and running! If you have issues
connecting, please contact our support team for further troubleshooting.
How to Contact Our Support Team:
1. Give us a call on 1300 354 788 during our business hours:
Monday-
Friday: 9am-
7pm
Saturdays:
9am-4pm
2. Email: enquiries@flipconnect.com.au
Please include in your email your:
Account Number
Step number and description of issue/fault
Any relevant pictures etc. which may assist our team in resolving this for you
Preferred contact method and/or contact time (we'll do our best to
reach you at the requested time).
→ System → Admin. Under admin,
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