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Packaging
Product
SAN File System
(4146-T30)
SAN File System
Engine (4146-1RX)
Feature #4001
Security, auditability, and control
This product uses the security and auditability features
of the preloaded application software.
The customer is responsible for evaluation, selection, and
implementation
of
security
procedures, and appropriate controls in application
systems and communications facilities.
Terms and conditions
This product is available for purchase under the terms of
the IBM Customer Agreement.
IBM hardware products are manufactured from new parts,
or new and used parts.
product may have been previously installed.
Regardless, IBM warranty terms apply.
Volume orders: Contact your IBM representative.
IBM Global Financing: Yes
Warranty period: One year
Warranty service:
If required, IBM provides repair or
exchange service depending on the type of warranty
service specified for your machine.
will attempt to resolve your problem over the telephone;
you must follow IBM's problem determination and
resolution procedures. Scheduling of service will depend
upon the time of your call and is subject to parts
availability. Service levels are response time objectives
and are not guaranteed. The specified level of warranty
service may not be available in all worldwide locations;
additional charges may apply outside IBM's normal
service area. Contact your local IBM representative or
your reseller for country and location specific information.
IBM On-Site Repair (IOR), 24 hours a day, 7 days a week,
same-day response.
IBM will provide repair services for the failing machine
at your location and verify its operation.
provide suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well lit, and suitable for the purpose.
103-297
Shipment group
Publications
Software CD-ROM
License Agreements
2 to 8 engines
Power cords
1 Gb Fiber Ethernet
Adapter (optional)
Master console
Keyboard
Monitor
Power cords
Software CD-ROM
features,
administrative
In some cases, the hardware
An IBM technician
You must
Number
of boxes
1 per engine
1
™
ServiceSuite
and
Maintenance
For
ServiceElect
(Z125-5510)
(Z125-5745) Statements of Work:
provides repair or exchange service upgrades depending
on the type of service specified for your machine. An IBM
technician will attempt to resolve your problem over the
telephone; you must follow IBM's problem determination
and resolution procedures.
depend upon the time of your call and is subject to parts
availability. Service levels are response time objectives
and are not guaranteed. The specified level of service
may not be available in all worldwide locations; additional
charges may apply outside IBM's normal service area.
Contact your local IBM representative or your reseller for
country and location specific information.
IOR
• Option 1:
9 hours per day, Monday through Friday
excluding holidays, next business day response.
• Option 2:
9 hours per day, Monday through Friday
excluding holidays, same day response (4 hours).
• Option 3: 24 hours a day, 7 days a week, same-day
response.
• Option 4:
24 hours a day, 7 days a week, 2-hour
response.
IBM will provide repair services for the failing machine
at your location and verify its operation.
provide suitable working area to allow disassembly and
reassembly of the IBM machine. The area must be clean,
well lit, and suitable for the purpose.
Maintenance
Service:
offerings are ServiceElect and ServiceSuite.
ICA legacy contracts will still be available for current
customers until they are withdrawn.
If required, IBM provides repair or exchange service
upgrades depending on the type of service specified for
your machine. An IBM technician will attempt to resolve
your problem over the telephone; you must follow IBM's
problem
determination
Scheduling of service will depend upon the time of your
call and is subject to parts availability. Service levels are
response time objectives and are not guaranteed. The
specified level of service may not be available in all
worldwide
locations;
outside IBM's normal service area.
IBM representative or your reseller for country and
location specific information.
-6-
ServiceElect
(formerly
and
ServiceSuite
If required, IBM
Scheduling of service will
You must
The preferred go-to-market
However,
and
resolution
procedures.
additional
charges
may
Contact your local
ESA)
apply
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