Beko DFN16X21W User Manual page 52

HOW TO OBTAIN SERVICE FOR YOUR APPLIANCE
Please keep your purchase receipt or other proof of purchase details in a safe place; you will need to have this
documentation available should the product require attention under guarantee.
Please take a few moments to complete the details below, as you will need this information when you call us, or
to use our online services. For help please visit beko.co.uk/support/model-finder
•
The product model number is printed on the Operating Instruction Booklet / User guide
•
The product model and serial number is printed on the Rating Label affixed to the appliance.
•
The Retailer (Purchased from) and Date of purchase will be printed on your purchase receipt or other
proof of purchase paperwork
Recording of these details alone will not count as proof of purchase. A valid proof of purchase is required for
requesting service under guarantee.
Model number
For service under guarantee or for product advice please call our Customer Service Team
Before requesting service please check the troubleshooting guide in the Operating Instructions
booklet or our video support found beko.co.uk/support/how-to-guides, as a charge may be
levied where no fault is found, even though your product may still be under guarantee.
After arranging a service visit please ensure the area around the product must be easily accessible to the Service
Representative, without the need for cabinets or furniture to be removed or moved.
It is your responsibility to ensure our Service Representatives have a clean and safe
environment to carry out any repairs.
Please have your Model number and Serial number available when you call us, as you will be required to provide
it prior to booking a service visit
UK Mainland & Northern Ireland:
0333 207 9710
Landline or mobile calls to 0333 numbers cost no more than calls to geographic numbers 01 or 02 and are
charged at the basic rate. Calls from landlines and mobiles are included in free call packages but please check
with your telephone service provider for exact call charges.
Republic of Ireland:
01 862 3411
Service once the manufacturers guarantee has expired
If you have purchased an extended guarantee please refer to the instructions contained within the extended
guarantee agreement document, otherwise please call us using the appropriate number above, where service can
be obtained at a charge.
If you do not have any extended guarantee you can call the Customer Services Team for UK customers on 0330
123 1750 and ROI customers on 01 862 3411
Contact us though our website
Send us a secure message through our online contact us form. Please visit our website, click Contact Us and
choose a product support topic from the list of options. Complete the required details and click send message.
Product registrations
For UK registrations please visit beko.co.uk/register and for the Republic of Ireland visit beko.ie/register
52/EN
Serial number Purchased from Date of purchase