Panasonic RP-HJE120B Digital Wireless Stereo Earphones Manual

Panasonic RP-HJE120B Digital Wireless Stereo Earphones Manual

Also See for RP-HJE120B:


Panasonic RP-HJE120B Digital Wireless Stereo Earphones Manual

Please read these instructions carefully before using this product, and save this manual for future use.


Please check and identify the supplied accessories.

Only for U.S.A. : To order accessories, refer to "Limited Warranty".

Only for Canada: To order accessories, contact the dealer from whom you have made your purchase.

1 USB charging cord

1 Earpieces set (L, S)

  • M-size earpieces are attached at the time of purchase.

Safety precautions


  • Avoid using or placing this unit near sources of heat.
  • Do not use while operating a motorized vehicle. It may create a traffic hazard and is illegal in many areas.
  • Do not listen with this unit at high volume in places where you need to hear sounds from the surrounding environment for safety, such as at railroad crossings, and construction sites.


  • Keep the earpieces out of reach of children to prevent swallowing.
  • Securely attach the earpieces. If they are left in the ears after coming off, injury or sickness may be caused.


  • Discontinue use if you experience discomfort with the earphones or any other parts that directly contact your skin.
  • Continued use may cause rashes or other allergic reactions.


  • Do not use any other USB charging cords except the supplied one.

Use only the supplied USB charging cord when connecting to a computer.

Part names

Part Names

  1. Earphone
  2. Earpiece
  3. Remote controller
  4. LED indicator light
  5. Charging terminal
  6. USB lid
  7. Microphone
  8. Battery case (Please remove the battery when disposing of this product. Please read the instruction on this manual.)



  • If PC used for charging enters "sleep mode", charging may not take place.
  • Close the charging terminal cover securely.
  • Do not touch the charging terminal with wet hand.
    • If sweat or liquid is attached to the charging terminal, malfunction may occur.
    • To avoid product damage, do not expose this product to rain, sweat, water or other liquids.

Connecting a Bluetooth® device

  • Remote controller

    Press the center button for 5 seconds, until the LED blinks Red & Blue.
    When the LED is blinking you've successfully placed the unit in the Pairing mode.

    Connecting a Bluetooth Device - Step 1
    Go to your smart device's Bluetooth® menu and select this device.
    Connecting a Bluetooth Device - Step 2
    LED lighting color:



Operation example of the remote control

Action This unit Music Phone
Press - Increase the volume Increase the volume
Press for 2 sec. - Forward to the start of next track -
Press - Play/Pause Answer call/Call end
Press twice quickly - - Reject the incoming call/Switch the calling device
Press for 3 sec. Power on/off - -
Press - Decrease the volume Decrease the volume
Press for 2 sec. - Return to the start of current track -


  • "Increase/Decrease the volume" function is not available while pause.

Making a phone call

  1. Connect the Bluetooth® enabled phone and unit
  2. When answering an incoming call:
    Press on the unit and answer the call
    When making an outgoing call:
    Make an outgoing call on the Bluetooth® enabled phone
  3. Start talking
  4. Press to end the phone call

Troubleshooting Guide

Before requesting service, make the following checks. If you are in doubt about some of the check points, or if the remedies indicated in the chart do not solve the problem, refer to "Customer Services Directory" if you reside in the U.S.A., or refer to "CONTACT INFORMATION" if you reside in Canada.


The unit does not respond

  • Push button for 10 seconds. The unit will be reset.

Power supply and charging

If you are having difficulty charging the unit

  • Make sure the computer is turned on and is not on standby or sleep mode.
  • Is the USB port you are currently using working properly? If your computer has other USB ports, unplug the connector from its current port and plug it into one of the other ports.
  • If the steps mentioned above are not applicable, unplug the USB charging cord and plug it in again.
  • If the charge time and operating time become shortened, the battery may have run down. (Number of charging times of the installed battery: Approximately 300.)

LED does not light during charging / Charging takes longer

  • Is the USB charging cord (supplied) connected firmly to the USB terminal of the computer? (→ "Charging")
  • Make sure to charge in a room temperature between 10°C and 35°C (50°F and 95°F).

The power does not turn on

  • Is the unit being charged? The power cannot be turned on during charging. (→ "Charging")

Bluetooth® device connection

The device cannot be connected

  • Delete the pairing information for this unit from the Bluetooth® device, then pair them again. (→ "Connecting a Bluetooth® device")

Sound and audio volume

No sound

  • Make sure that the unit and the Bluetooth® device are connected correctly. (→ "Connecting a Bluetooth® device")
  • Check if music is playing on the Bluetooth® device.
  • Make sure that the unit is turned on and the volume is not set too low.
  • Pair and connect the Bluetooth® device and the unit again. (→ "Connecting a Bluetooth® device")

Low volume

  • Increase the volume of the unit. (→ "Enjoy!")
  • Increase the volume on the Bluetooth® device.

Sound from the device is cut off / Sound quality is bad

  • Sound may be disrupted if signals are blocked. Do not fully cover this unit with the palm of your hand, etc.
  • The device may be out of the 10 m (33 feet) communication range. Move the device closer to this unit.
  • Remove any obstacle between this unit and the device.
  • Switch off any wireless LAN device when not in use.
  • A communication problem may arise if the battery is not fully charged. Charge the unit. (→ "Charging")

Phone calls

You cannot hear the other person

  • Make sure that the unit and the Bluetooth® enabled phone are turned on.
  • Check if the unit and the Bluetooth® enabled phone are connected. (→ "Connecting a Bluetooth® device")
  • Check the audio settings of the Bluetooth® enabled phone. Switch the calling device to the unit if it is set to the Bluetooth® enabled phone.
  • If the volume of the other person's voice is too low, increase the volume of both the unit and the Bluetooth® enabled phone.


Clean this unit with a dry and soft cloth.

  • Do not use solvents including benzine, thinner, alcohol, kitchen detergent, a chemical wiper, etc. This might cause the exterior case to be deformed or the coating to come off.

Keeping the battery performance

  • During the long period of disuse, full charge this unit once every 6 months to keep the battery performance.
  • The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Panasonic Corporation is under license.
    Other trademarks and trade names are those of their respective owners.
  • Other system names and product names appearing in this document are in general the registered trademarks or trademarks of the respective developer companies.
    Note that the ™ mark and ® mark do not appear in this document.



Power supply DC 5 V, 0.6 W (Internal battery: 3.7 V (Li-polymer 90 mAh))
Operating time*1 Approx. 4 hours 20 minutes
Charging time*2 (25 ºC (77 ºF)) Approx. 90 minutes
Charging temperature range 10 ºC to 35 ºC (50 ºF to 95 ºF)
Operating temperature range 0 ºC to 40 ºC (32 ºF to 104 ºF)
Operating humidity range 35%RH to 80%RH (no condensation)
Mass (Weight) Approx. 12.2 g (0.4 oz)

*1 It may be shorter depending on the operating conditions.

*2 Time taken to recharge from empty to full.

Bluetooth® section

Bluetooth® system specification Ver. 4.1
Wireless equipment classification Class 2 (2.5 mW)
Frequency band 2402 to 2480 MHz
Max EIRP 4 dBm
Supported profiles A2DP, AVRCP, HSP, HFP
Supported codec SBC
Operating distance Up to 10 m (33 ft.)

Speaker section

Driver units 9 mm (3/8 in.)

Terminal section

DC IN DC 5 V, 500 mA

Microphone section

Type Mono

Accessory section

USB charging cord 0.1 m (0.3 ft.)
Earpieces set L, S
  • Specifications are subject to change without notice.

Useful information (For Latin American Countries Only)

Customer Service Directory

Obtain products information and operative assistant; localize the closer distributor or Service Center; buy spare parts and accessories by our Web Site to Latin American:

Panama 800-7262
Colombia 01-8000-947262
Ecuador 1-800-726276
Costa Rica 800-7262737
El Salvador 800-7262
Guatemala 1-801-811-7262
Uruguay 0-800-7262
Paraguay 0-800-11-7262
Chile 800-390-602
Peru 0800-00726
Venezuela 800-7262-800
Mexico 01800-847-7262
Argentina 0800-333-7262
Dominican Republic 809-200-8000

The serial number of this product can be found on the tag. Remove the USB lid to see it.

Please note them and keep for future reference.

To remove the battery when disposing of this unit

The following instructions are not intended for repairing purposes but for the disposal of this unit. This unit is not restorable once disassembled.
When disposing of this unit, take out the battery installed in this unit and recycle it.

As the rechargeable battery is specifically for this product, do not use it for any other device.

  • Do not charge the removed battery.
  • Do not heat or expose to flame.
  • Do not leave the battery(ies) in a car exposed to direct sunlight for a long period of time with doors and windows closed.
  • Do not pierce the battery with a nail, subject it to an impact, or dismantle or modify it.
  • Do not let the wires touch any other metal or each other.
  • Do not carry or store the battery with a necklace, hair pin, or the like. Doing so may cause the battery to generate heat, ignite, or rupture.

Do not place the removed battery, and other items within reach of infants.

Accidental swallowing of such an item may have an adverse effect on the body.

  • In the event that you think such an item has been swallowed, consult a doctor immediately.

In the event of fluid leaking from the battery, take the following measure, and do not touch the fluid with bare hands.

Fluid entering into an eye may cause loss of eyesight.

  • Wash the eye with water immediately without rubbing it, and then consult a doctor.

Fluid getting on your body or clothes may cause inflammation of the skin or injury.

  • Sufficiently rinse with clean water, and then consult a doctor.

A lithium-ion polymer rechargeable battery is built in to the battery case. Please discard according to local regulations.

When disposing this product, disassemble properly by following the procedure, and remove the internal rechargeable battery.

  • Disassemble after the battery runs out.
  • When disposing of the battery, please contact your local authorities or dealer and ask for the correct method of disposal.

Removing the Battery

  1. Put a straight-slot screwdriver (commercially available) under the upper cover
    • Make sure to keep fingers away from the tip of the screwdriver.
    • Select a screwdriver to be large enough for a space under the upper cover.
  2. Use the screwdriver for leverage, and push the upper cover upward
    • Be careful not to touch the battery with the screwdriver.
  3. Hold the battery , and remove it
  4. Pull off the battery and separate it from the battery case by cutting off the wires, one by one, with scissors
    • Insulate the wire parts of the removed battery with cellophane tape.
    • Do not damage or dismantle the battery.

(For US and Canada only)
A lithium ion battery that is recyclable powers the product you have purchased. Please call 1-800-8-BATTERY for information on how to recycle this battery.

For California Residents California Proposition 65 Warning

This product contains a chemical known to the State of California to cause cancer and birth defects or other reproductive harm.

Limited Warranty (ONLY FOR U.S.A.)

Panasonic Products Limited Warranty

Limited Warranty Coverage (For USA Only)
If your product does not work properly because of a defect in materials or workmanship, Panasonic Corporation of North America (referred to as "the warrantor") will, for the length of the period indicated on the chart below, which starts with the date of original purchase ("warranty period"), at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by the warrantor.

Product or Part Name Parts Labor
Accessories 90 Days Not Applicable
Batteries (Non-Rechargeable Batteries are not warranted) 10 Days Not Applicable

Mail-In Service--Online Repair Request

Online Repair Request

To submit a new repair request and for quick repair status visit our Web Site at

If a problem with this product develops during or after the warranty period, you may contact your dealer or Service Center. If the problem is not handled to your satisfaction, then write to:
Consumer Affairs Department
Panasonic Corporation of North America
661 Independence Pkwy
Chesapeake, VA 23320


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Customer Services Directory
For Product Information, Operating Assistance, Parts, Owner's Manuals, Dealer and Service info go to
For the hearing or speech impaired TTY: 1-877-833-8855

Limited Warranty (ONLY FOR CANADA)

Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3


Panasonic Canada Inc. warrants this product to be free from defects in material and workmanship under normal use and for a period as stated below from the date of original purchase agrees to, at its option either (a) repair your product with new or refurbished parts, (b) replace it with a new or a refurbished equivalent value product, or (c) refund your purchase price. The decision to repair, replace or refund will be made by Panasonic Canada Inc.

Accessories including rechargeable batteries - Ninety (90) days

For product operation and information assistance, please visit our Support page:

For defective product exchange within the warranty period, please contact the original dealer.

If you have any questions, visit:

In the U.S.A.:

In Canada:

For U.S.A. only
The warranty can be found on "Basic Owner's Manual".

Register online at (U.S. customers only)

For Canada only
The warranty can be found on "Basic Owner's Manual".

Panasonic Corporation of North America
Two Riverfront Plaza, Newark, NJ 07102-5490

Panasonic Canada Inc.
5770 Ambler Drive, Mississauga, Ontario L4W 2T3

© Panasonic Corporation 2017

Documents / Resources


Download manual

Here you can download full pdf version of manual, it may contain additional safety instructions, warranty information, FCC rules, etc.

Download Panasonic RP-HJE120B Digital Wireless Stereo Earphones Manual


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