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Troubleshooting
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Summary of Contents for Philips HearLink 2
- Page 1 HearLink 2 App ver. 1.0 for iOS and Android Instructions for Use...
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Page 2: Table Of Contents
Table of contents About Introduction How to use this guide Intended use Disclaimer for Philips HearLink 2 System requirements Daily Use Change volume and mute Change program Accessories and your app Streaming equalizer Remote microphone SpeechBooster* Find my hearing aids... -
Page 3: Introduction
The following instructions for use are valid for Philips HearLink 2 1.0.0 or later. Philips HearLink 2 is designed for easy control of your hearing aids sound settings and allows you to control the sound streamed to them. The app also allows for remote communication between you and your hearing care professional. - Page 4 In case of any additional questions regarding the use of the app, contact your hearing care professional. Be aware that some settings are dependent on the fitting done by the hearing care professional. This guide helps you with: • Getting started with the app •...
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Page 5: How To Use This Guide
10 years of age are expected to be assisted by responsible caregivers. Intended user group Infants, children, and adults. Use environment Indoor or outdoor. Contraindications No contraindications. Clinical benefits See clinical benefits of the hearing aid. *Philips HearLink 2 is an accessory to a medical device (wireless hearing aid). -
Page 6: Disclaimer For Philips Hearlink 2
Disclaimer for Philips HearLink 2 The manufacturer does not take responsibility for the consequences of using this app outside its intended use or warnings. Your hearing care professional is responsible for the fitting through the app. The manufacturer does not take any responsibility for hearing aid fitting. - Page 7 IMPORTANT NOTICES The Remote Fitting feature of this app connects you to your hearing care professional who sends updated settings to your hearing aids. If it is not possible to make all the changes remotely, then a physical visit to your hearing care professional is necessary.
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Page 8: System Requirements
Software information To use the Remote Fitting feature: A stable Internet connection suitable for both sound and video streaming, with a recommended minimum speed of 1 Mbps (upload/ download) *To check for compatibility, visit: hearingsolutions.philips.com/compatibility About Daily Use Remote Visit Tinnitus... -
Page 9: Change Volume And Mute
Change volume and mute You can change the volume in both hearing aids at the same time or in each hearing aid independently. Changing the volume only applies to the selected program. To access volume and mute controls • On the tab bar, tap Sound. A. -
Page 10: Change Program
Change program A program is a preset sound adjustment for your hearing aids. Each program is optimised for specific sound environments or remote sound sources. Volume is adjusted independently for each program. To change programs On the tab bar, tap Sound. On the navigation bar, in the program selector, tap the down arrow to see your available programs. -
Page 11: Accessories And Your App
Accessories and your app If your hearing aids have been paired with one or more devices (TV Adapter and/or AudioClip),corresponding programs are available in the program selector. TV Adapter If your hearing aids are paired with a TV Adapter you can use the app to control the sound streamed from your TV to your hearing aids. - Page 12 To switch between streaming sources If you have more than one TV and a compatible device (TV Adapter) paired to your hearing aids, you can use the app to switch between streaming sources. On the tab bar, tap Sound. On the navigation bar, in the program selector, tap the down arrow, then tap TV Adapter.
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Page 13: Streaming Equalizer
Streaming equalizer Streaming equalizer lets you adjust the loudness of frequency bands for the sound streamed from your mobile devices, TV Adapter and/or AudioClip. Streaming equalizer is not available on any Tinnitus program. Note The streaming equalizer button is always visible on Apple and selected Android devices. -
Page 14: Remote Microphone
Remote microphone This functionality lets you use your iPhone or iPad as a remote microphone. For example, you can place your iPhone near a person speaking across a room and the sound is streamed to your hearing aids. Remote microphone is not available on Tinnitus, AudioClip or TV Adapter programs. -
Page 15: Speechbooster
SpeechBooster* SpeechBooster helps you focus on speech in noisy environments. When activated, this feature enhances speech by supressing non-speech sound sources from the sides and back. To activate and deactivate SpeechBooster • Above the tab bar, on the right, tap the speech booster button , then toggle the switch. -
Page 16: Find My Hearing Aids
Find my hearing aids If you are unable to find your hearing aids, the app can show you, on a map, the last known location of your paired hearing aids when the app was running. To locate your missing hearing aids On the tab bar, tap Hearing aids. -
Page 17: Create Account Or Sign In
To use some features of this app you will need to create an account or sign in with your existing user credentials. If you already signed up to other Philips registered services, you can reuse your credentials to sign in to your account. - Page 18 Create account or sign in (continued) Using an email address 1. On your device, on the tab bar, tap More. 2. On the More benefits screen, tap My Profile. 3. Tap CREATE ACCOUNT. 4. In the email address field, enter your email address. Tap CONTINUE.
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Page 19: Prepare For Your Remote Visit
Prepare for your remote visit • Plug your device into power or ensure that your device is fully charged. • Ensure your hearing aids are paired with your device. • Ensure you enable Bluetooth on your device. • Position yourself where there is a stable Internet connection. •... - Page 20 During the visit, do not: • Place your hearing aids more than 3 metres away from your device • Turn OFF your hearing aids • Turn OFF Bluetooth on your device • Enable Flight mode on your hearing aids or your device •...
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Page 21: Begin Visit
Begin visit After you have gone over the Prepare for your remote visit checklist on the previous page, you must launch the Remote Fitting feature in the app. If you are not already signed in or if you do not have an account, follow the steps in the Create account or sign in section of this booklet before proceeding. -
Page 22: Your Remote Fitting Visit
Your Remote Fitting visit When your hearing care professional joins the remote visit, they appear on your screen in a video stream. A. Camera: Turn your own camera ON/OFF. B. Audio: Turn your own audio ON/OFF. C. Chat: Write a text message to your hearing care professional. Hearing aids connected When your hearing care professional establishes a remote connection to your hearing aids, the L and R graphics change... -
Page 23: Hearing Evaluation (In-Situ Audiometry)
Hearing evaluation (In-situ audiometry) This is an optional function of the Remote Fitting feature which enables your hearing care professional to remotely check if your hearing loss has changed and to fine tune the settings of your hearing aids accordingly. To ensure a successful hearing evaluation •... - Page 24 Applying settings When your hearing care professional uploads new settings or configurations to your hearing aids, the L and R graphics change colour and blink orange. Settings saved When the new settings have been successfully saved to your hearing aids, the L and R graphics change colour to steady green again.
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Page 25: Intended Use Of Tinnitus Soundsupport
Intended use of Tinnitus SoundSupport Tinnitus SoundSupport is a tool intended to generate sounds to provide temporary relief for patients suffering from tinnitus as part of a tinnitus management program. The target population is the adults (over 18 years old). Tinnitus SoundSupport is targeted to licensed hearing care professionals (audiologists, hearing aid specialists, or otolaryngologists) who are familiar with the evaluation and treatment of tinnitus and hearing loss. - Page 26 Tinnitus SoundSupport To select a tinnitus program with relief sounds On the tab bar, tap Sound. On the navigation bar, in the program selector, tap the down arrow, then tap the tinnitus program you would like to use. For more information about programs, see the Change program section.
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Page 27: General Warnings
General warnings For your personal safety and to ensure correct usage, you should familiarise yourself fully with the following general warnings before using your device. Consult your hearing care professional if you experience unexpected operations or serious incidents with your device during use or because of its use. -
Page 28: Troubleshooting
Troubleshooting This instruction for use document contains detailed guidance on the use of the app. If you experience unexpected behavior when using the app or have additional questions not covered by this document, you should consult the Troubleshooting section within the app. To access the Troubleshooting section 1. -
Page 29: Troubleshooting Remote Fitting
Troubleshooting Remote Fitting I can only see myself, there is no video stream of my hearing care professional. 1. Let your hearing care professional know that you cannot see them. Your hearing care professional will attempt to refresh the video connection. 2. - Page 30 The settings in my hearing aids cannot be recovered: 1. Ensure Bluetooth is enabled on your device. 2. Ensure you insert new batteries or that your rechargable hearing aids are fully charged. 3. Ensure your hearing aids are paired with your phone or tablet.
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Page 31: Technical Information
Technical information The following are definitions that may appear in the Instructions for use and on the About the app screen for Philips HearLink 2: Description of symbols used in this booklet Warnings Text marked with a warning symbol must be read before using the app. - Page 32 Philips and the Philips Shield Emblem are registered trademarks of Koninklijke Philips N.V. and are used under license. This product has been manufactured by or for and is sold under the responsibility of SBO Hearing A/S, and SBO Hearing A/S is the warrantor in relation to this product.
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Questions and answers
What’s the difference between streaming and surroundings on the tv adapter program
Streaming on the Philips HearLink 2 TV adapter program refers to adjusting the volume of audio streamed from connected devices like a TV Adapter or AudioClip. Users can control this through the Streaming tab by moving sliders up or down.
Surroundings, on the other hand, refers to adjusting the volume of ambient environmental sounds picked up by the hearing aids. This is controlled through the Surroundings tab by moving sliders up or down.
The key difference is that Streaming controls the volume of streamed audio, while Surroundings adjusts environmental sound levels.
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What’s the difference between streaming and surroundings in the tv adapter program
In the Philips HearLink 2 TV adapter program, Streaming refers to audio directly transmitted from a connected device, such as a TV Adapter or AudioClip, to the hearing aids. Users can adjust the volume of the streamed audio through the Streaming tab.
Surroundings, on the other hand, controls the volume of ambient environmental sounds picked up by the hearing aids. Users can adjust this volume separately through the Surroundings tab to balance streamed audio with surrounding noise.
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Both HearLink 3 aids stopped working at the same time, and won’t pair with my phone. When I tap “pair hearing aids” on the app, the volume and control screen blips on for 1/2 second, then defaults back to the “pairing screen”. I’ve restarted Bluetooth and the hearing aids several times with no luck, replaced the wax filters too.
To troubleshoot pairing issues with Philips HearLink 2 hearing aids and a smartphone, follow these steps:
1. Access In-App Troubleshooting
- Open the Philips HearLink 2 app.
- Tap More on the tab bar at the bottom of the screen.
- Select Help & Support > Troubleshooting.
2. Reset Pairing and Reconnect
- Uninstall the Philips HearLink 2 app.
- Unpair all hearing aid connections from your phone.
- Turn off your phone completely, then restart it.
- Re-pair the hearing aids without reinstalling the app.
- On iOS, use the triple button press menu to control the hearing aids instead of the app.
3. Prevent Connectivity Issues (For Samsung Users)
- Go to phone Settings.
- Search for Never Auto Sleeping Apps.
- Add the HearLink app to this list to prevent it from being put to sleep by the system.
These steps should help resolve most pairing problems with the Philips HearLink 2 hearing aids.
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does find my make a sound when lost and disconnected
The Philips HearLink 2 app includes a "Find my hearing aids" function, which suggests it can help locate lost hearing aids. However, there is no specific mention that it makes a sound when lost and disconnected.
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How do I put hearing aids into charger??
Philips HearLink 2 hearing aids can be charged using a desktop charger or an optional travel charger. If you forget to charge them overnight, a 30-minute charge provides about 6 hours of battery life. The travel charger has a built-in battery that stores up to three full days of charge, allowing you to charge the hearing aids on the go without needing a power outlet.
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Can I use my Phillips HearLink Charger plus in Europe? Bottom says 5 v 1 amp