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Firetide HotPort 5020-LNK Installation Manual

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HotPort
Published March 2014
(Revised 2016)
Firetide Installation Guide
HotPort 5020-LNK Nodes

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Summary of Contents for Firetide HotPort 5020-LNK

  • Page 1 HotPort Firetide Installation Guide HotPort 5020-LNK Nodes Published March 2014 (Revised 2016)
  • Page 2 ©2016 Firetide, Inc. All rights reserved. Firetide, the Firetide logo, Reliable connectivity anywhere, HotPort and HotPoint are all trademarks of Firetide, Inc. All other trademarks are the property of their respective owners. Information in this document is subject to change without notice.

  • Page 3: Audience

    This section lists the audience, purpose, summary of information, and conventions used in this document. It also includes how to contact customer service. Audience This document is intended for certified professionals who install Firetide wireless solutions. Purpose This document has the information and procedures necessary to install and do ®...

  • Page 4: Document Feedback

    The next table lists the contact information for customer support. Worldwide customer support Days/Hours Contact Americas Monday to Friday http://www.firetide.com/requestsupport 7:00 am to 5:30 pm PST 1 (877) FIRETIDE, extension 2 (Pacific standard time) +1 (408) 399-7771, extension 2 +1 (408) 355-7271 http://www.firetide.com/requestsupport Africa Monday to Friday Asia...

  • Page 5: Table Of Contents

    Contacting customer support ........iv HotPort 5020 point-to-point solution Before you permanently install Preparing what you need to install ......3 Box contents for a HotPort 5020-LNK solution .... 3 Parts of a HotPort 5020-LNK node ......4 Ground screw LEDs...
  • Page 6 Attaching straps Weatherizing the connectors ........25 Troubleshooting Cannot see a HotPort 5020-LNK node in HotView Pro 27 Forcing detection of a HotPort 5020-LNK node manually 27 After multiple reboots a node is missing ......28 Ethernet port LEDs blink quickly ......... 28 Performance not as expected ........

  • Page 7: Hotport 5020 Point-To-Point Solution

    The next image shows a point-to-point connection with a pair of HotPort 5020-LNK nodes and a HotPoint 5200 access point for Wi-Fi access. At a distance of 1.6 km (1 mile) you can achieve data throughput of up to 50 Mbps.
  • Page 8 HotPort 5020 point-to-point solution...

  • Page 9: Before You Permanently Install

    To get what you need to set up the solution: 1. Open the box. 2. Remove the contents. 3. Check the contents for damage. See “Box contents for a HotPort 5020-LNK solution.” If a part is missing or damaged, call your Firetide reseller.

  • Page 10: Parts Of A Hotport 5020-Lnk Node

    • Warranty card Parts of a HotPort 5020-LNK node The next picture shows the HotPort 5020-LNK node. The LEDs are visible at the top of the node when it is oriented correctly for installation on a pole. Radio 1 LED...

  • Page 11: Leds

    Before you permanently install LEDs The panel that has the Firetide logo has these LEDs: • Radio 1 and Radio 2, which indicate radio status. Radio 1 is a steady green color to indicate normal operation. Radio 2 should be dark because the HotPort 5020-LNK does not have a Radio 2.

  • Page 12: Test Before You Install

    You can install the antennas on a pole or to a wall. Each antenna weighs 0.8 kg (1.8 pounds) without clamps. Vertical polarization for this antenna is the left connector. For electrical and mechanical specifications, see the Firetide Antenna and Accessory Guides. Test before you install You should set up and test the nodes indoors on a table before you install them in permanent locations.

  • Page 13: Certification Requirement

    Certification requirement People who install and manage networks that contain Firetide products must complete the Firetide certification program. Doing tests on a HotPort 5020-LNK solution The next picture shows the test setup for a HotPort 5020-LNK solution. PoE+ PoE+ Server node...
  • Page 14 Before you permanently install Switch To configure an edge node and do tests with HotView Pro software: 1. Put the nodes on a table. 2. Attach the Ethernet cable from the administrator computer to the server node. Note. The administrator computer must have an IP address on the same subnet as the node.

  • Page 15: Power Consumption Table

    Before you permanently install Select the country of operation from the drop-down list. Click Set Country Code Now. When you set the country code the system refreshes the mesh configuration and gives all visible nodes the same country code. For a few minutes the nodes might appear and disappear from the graphic mesh record in HotView Pro.
  • Page 16 Before you permanently install...

  • Page 17: Hotport 5020-Lnk Node Installation

    • Lift truck • Safety equipment Making sure the site is ready for installation Note: For more detailed procedures for an initial site survey, see the Firetide Best Practices Guide. Before you install any equipment outside, check the entire site: •...

  • Page 18: Safe Installation Practices

    •No serviceable parts inside. •Refer to qualified service personnel. Safe installation practices Best practice: Install HotPort 5020-LNK solution on poles that are far enough away from power lines. The horizontal distance from a tower, pole or antenna to the nearest power line should be at least twice the total length of the pole/antenna combination.

  • Page 19: Preparing A Node For Outdoor Installation

    HotPort 5020-LNK node installation Preparing a node for outdoor installation It is easier to install all devices to one object, such as a pole, and then attach the pole assembly to the roof. If you attach the devices to a pole attached to the roof top, factors, such as weather, can make the installation more difficult and dangerous.

  • Page 20: Preparing Earth Ground

    “Firetide” name. The installation is correct if the device does not move side to side easily, the “Firetide” mark is oriented correctly, and the connectors are oriented to the ground. Preparing earth ground Warning.

  • Page 21: Grounding A Hotport Node

    The certified installer is responsible for the calculation of the correct gauge of the wire to be used to ground a mesh node. The antenna cables that come with the HotPort 5020-LNK solution have integrated lightning arrestors. Prerequisite: correct gauge of ground wire Caution.
  • Page 22 HotPort 5020-LNK node installation Ground wire from antenna connector 1 to 2 Crimp here Ground wire from antenna connector 1 to 2 Repeat for second radio (if present). 3. Remove the ground screw from the bottom panel. 4. Insert the ground lug for the enclosure.

  • Page 23: Installing A Node And Antenna Assembly

    Make drip loops with cables. Install all grounding equipment. See “Grounding a HotPort node.” 3. Make all connectors weatherproof. See the Firetide Best Practices Guide. Caution. Do not use the 12 VDC power supply from a HotPort 7020 mesh node to power a HotPort 5020 node. The HotPort 5020 needs power...
  • Page 24 HotPort 5020-LNK node installation Caution. Do not use port 2 or port 3 of a HotPort 7020 mesh node to power a HotPort 5020 node. A HotPort 5020 node needs PoE+ or 802.3at, and the ports of a HotPort 7020 mesh node are PoE 802.3af compliant only.

  • Page 25: Opening The Mount Bracket

    9. Ping the IP address of the node to make sure it works. Opening the mount bracket A HotPort 5020-LNK node comes with an assembled two-piece mount bracket. The next picture shows a radio-side of a node and the assembled bracket. Two captive screws are on each side of the device.

  • Page 26: Attaching The Node To A Wall

    HotPort 5020-LNK node installation Captive screws Mount bracket 2. Remove the outer piece from the hooks on the node. Rail on mount bracket Hooks on mount plate Node chassis 3. Put the HotPort 5020 in a safe place while you attach the bracket to a pole or wall.

  • Page 27: Attaching A Node To A Vertical Pole

    HotPort 5020-LNK node installation Attaching a node to a vertical pole Required materials: • Mount bracket • Mount kit • Node with one bracket piece with hooks Recommended tool: hex wrench (included in mount kit) or small adjustable wrench To attach the node to a vertical pole: 1.
  • Page 28 HotPort 5020-LNK node installation 6. Use lock washers and nuts to secure the bracket to the U-bolts. Rails 7. Hang the node with the mount plate hooks over the rail of the bracket. Hooks The installation is correct if the node does not easily move from side to side, and the connectors are oriented to the ground.

  • Page 29: Attaching A Node To A Horizontal Pole

    HotPort 5020-LNK node installation Attaching a node to a horizontal pole Recommended tool: hex wrench (included) or small adjustable wrench To attach the node to a horizontal pole: 1. Attach the two grippers and U-bolts to the pole. Use the bracket to determine the correct space between the grippers.

  • Page 30: Attaching Straps

    HotPort 5020-LNK node installation Attaching straps You need to use straps when you use poles of 5 cm (2 inches) or more in diameter. You can also use straps for extra support and durability in corrosive environments. Straps are not included in the box.

  • Page 31: Weatherizing The Connectors

    The HotPort 5020-M node comes with a field-installable weatherized Ethernet connector. Correct weatherproofing includes: • Sealing all antenna connectors and antenna connector terminators • Installing the weatherized Ethernet connector • Using a spray to prevent corrosion on the bracket and mount hardware W eatherizing procedures, see Firetide Best Practices.
  • Page 32 HotPort 5020-LNK node installation...

  • Page 33: Troubleshooting

    Cannot see a HotPort 5020-LNK node in HotView Pro First, you must turn on both HotPort 5020-LNK nodes at the same time so they can make a link and be detected by HotView Pro. Next, try the manual peer configuration procedure.

  • Page 34: After Multiple Reboots A Node Is Missing

    Troubleshooting 7. From the main workspace of HotView Pro, right-click the head node > Peer Node Configuration 8. Enter the serial number of the node that you want to appear. 9. Click Save. 10. Remove the Ethernet cable from the first node, and attach it to the other node.

  • Page 35: Resetting A Hotport 5020-Lnk Node To Factory Default Settings

    Do a reset when you remove a device from the field or when communication with a device is lost. Caution! When a HotPort 5020-LNK node is reset, configuration information is erased. Exception: The system does not erase the USA (840 and 842) country codes.
  • Page 36 Troubleshooting Best practice: Upgrade the image two times because you want the backup image and primary images to be the same. If a backup image is older than the primary image, the node might not support the same features. You can: •...
  • Page 37 Troubleshooting 2. Click New Scheduler. Select Upgrade. Select the time: Later. Use the calendar to a future date and time. Click the tab to select a device type (HotPort Nodes for a mesh network, HotPoint Nodes for access points, or FMC for mobility controllers), and then select the mesh or device by ID or name.

  • Page 38: Replacing A Hotport 5020-Lnk Node

    Troubleshooting Replacing a HotPort 5020-LNK node If one of the HotPort 5020-LNK nodes stops working and the product is within the warranty period, you should call customer service for replacement options. Use these procedures to replace a HotPort 5020-LNK node. This procedure has two parts.
  • Page 39 Troubleshooting 8. Remove the Ethernet cable.
  • Page 40 Troubleshooting...

  • Page 41: Weatherproof Procedures

    Cable connections become loose over time due to vibration. Loose connections let moisture contact and erode the interface to a connector. To avoid performance problems due to moisture damage, Firetide recommends that you use butyl mastic and electrical tape or silicone tape to make all outdoor connections weatherproof.

  • Page 42: Tools And Materials To Weatherproof Connections

    Weatherproof procedures Tools and materials to weatherproof connections To make a weatherproof connection you need the following tools and materials: • Pliers • Utility knife • Vinyl electrical tape Note: Vinyl electrical tape between the cable assembly and the mastic tape makes future changes easier than mastic tape put directly on the cable.
  • Page 43 3. Attach the cable connector to the antenna connector, and then use pliers to tighten the connection. 4. With a laptop running HotView Pro, make sure that the Firetide device works. 5. Wrap a layer of electrical tape (sticky side out) over the connector from the end to approximately 2.5 cm (1 inch) of cable.

  • Page 44: Making A Weatherproof Cable To Node Connection

    Weatherproof procedures 7. Wrap a layer of electrical tape (smooth side out, sticky side in) over the mastic tape. 8. Wrap a second layer of electrical tape over the first layer of electrical tape. The antenna connector is ready for installation in an outdoor environment. Making a weatherproof cable to node connection You need to make weatherproof two connections: •...
  • Page 45 Weatherproof procedures Mastic tape 2. Remove the sun shield because you must put tape around all of the connector. 3. Ensure that the cable and connectors are clean. Clean off oil, water, grease, and dirt before you continue. 4. Wrap a layer of electrical tape (sticky side out) over the arrestor to node connector and wrap approximately 2.5 cm (1 inch) of cable.
  • Page 46 Weatherproof procedures Note: To make a strong watertight connection, keep a high level of tension in the butyl mastic when you stretch it over the cable and connector. 6. Tightly wrap a layer of mastic tape over the electrical tape. Make a 40% overlap on each turn.

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