Troubleshooting Guide - Coby TF-TV2609 Operating Instructions Manual

If you are having problems with using the TV, please consult this guide below. If this guide does not help resolve the problem,
please contact Technical Support by phone at 1-800-681-2629 or 718-416-3197, or by email at techsupport@cobyusa.com.
Our hours are Monday to Friday, 8:30 AM–8:30 PM EST and Saturday to Sunday, 9:00 AM–5:30 PM EST.
Setup and Connection
Problems
The TV won't turn on.
I can't view the Basic channels.
I want to view cable channels.
I want to view satellite channels.
Digital broadcasting is not
functioning.
Menu and Remote Control
Problems
The Remote Control isn't
functioning well.
I cannot change channels with
the remote control.
External input channels cannot
be selected.
A Menu cannot be selected.
Sound
Problems
Poor quality sound
Sound is malfunctioning while
using a cable.
There is a malfunction after
the volume is increased
38

Troubleshooting Guide

■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
■
Check your power cable connection.
Check the connection of the antenna cable.
Register with your local cable company then connect their receiver to your TV.
Set up your parabolic satellite antenna then connect your satellite receiver to the TV.
Check your antenna cable connection.
Check if the digital channel selection is correctly connected to your antenna cable.
Press [input selection] to select the device to play.
Change the batteries.
Check the polarity of the batteries.
Check the angle of the remote control from the product or if there
are any obstacles between the remote control and the product.
Check if you have pressed the correct key for the correct option.
Avoid positioning bright lights near the TV that shine a strong light
on the TV remote sensor.
Press [input selection] and select <TV>.
Try to use the remote control for the cable or satellite receiver to
change the channel.
Check your external input connection cable.
If a menu option is grayed out then the option is currently not applicable.
Check if the program is in stereo.
Stereo may not work well in areas with bad reception.
Try using Mono for these areas.
Check your sound connecting cable.
Check if other channels also have no sound.
If there are images but no sound, press the volume buttons to increase the sound.
Press the volume buttons to increase the sound.
Try watching a video (if the video has sound, check your cable company).
If there is no problem with the cable receiver, then call our customer service.
Check if the internal speakers are <OFF>.
Try to adjust the external devices connected to the TV
(Digital channel receiver, DTV, DVD, Cable channel receiver, video)
If you can adjust your sound, try to balance the volume of the
TV and the external device.
Solve
Solve
Solve