Warranty - DeWalt DXV34P Manual

WARRANTY

COMPLETE WARRANTY STATEMENT – DEWALT WET & DRY VACUUM CLEANER
As soon as you have purchased the DEWALT Wet & Dry Vacuum Cleaner, we recommend that you check to make
sure it is intact and that you read the operating instructions carefully before using it. The purchase receipt for this
DEWALT Wet and Dry Vacuum Cleaner is to be retained and must be presented if making a claim under the terms
of the Smart Marketing Group (SMG) warranty. Bank account statements are not acceptable for proof of purchase.
Smart Marketing Group Pty Ltd (SMG) is an authorised DEWALT Importer and Distributor of DEWALT Wet and Dry
Vacuum Cleaner Models, not including DEWALT Dust Extraction Models, in Australia and New Zealand. These
DEWALT Wet and Dry Vacuum Cleaner Models are imported under license from Alton Industries Ltd Group (Alton)
for DEWALT Industrial Tool Company by SMG. All warranties relating to DEWALT Wet and Dry Vacuum Cleaner
Models only, are covered in Australia and New Zealand by SMG. DEWALT and the DEWALT Logo are trademarks
of the DEWALT Industrial Tool Co., or an affiliate thereof and are used under license by Alton.
The Warranty periods;
• The complete Wet & Dry Vacuum Cleaners is covered by a 30 day no risk satisfaction guarantee, with
exclusions as noted in the complete warranty statement.
• The actual DEWALT Product motor and motor housing are covered by a 3 year service warranty with
exclusions noted in the complete warranty statement.
• The actual DEWALT Wet and Dry Vacuum Cleaner poly tub only is covered by a 10 year service
warranty with exclusions noted in the complete warranty statement.
General warranty details for all warranty periods;
• This is a repair only warranty; after contacting our customer service centre you will need to
take your DEWALT Wet and Dry Vacuum Cleaner to the authorised service agent.
• If in the event of SMG choosing to replace the appliance, the warranty will not be extended
beyond the original purchase contract warranty period.
• The warranty will under no circumstances extend to reimbursement or payment of damages,
whether direct, indirect or consequential.
• The warranty is void if there is evidence the DEWALT Wet and Dry Vacuum Cleaner has been
modi ed or tampered with in any way or used with unauthorised accessories.
• SMG declines any responsibility or liability whatsoever arising from misuse or abuse, negligent
handling of the DEWALT Wet and Dry Vacuum Cleaners or if the DEWALT Wet and Dry Vacuum
Cleaner has not been assembled correctly or failure to comply with the relevant safety, operating,
setting and maintenance instructions (see further details in this manual).
• The warranty does not cover any fuel costs or personal transport costs associated with
returning your DEWALT Wet and Dry Vacuum Cleaner for either assessment, repair, service,
replacement or credit.
• Any item sent freight forward/collect for repair will be refused.
• Warranty repairs are free of charge, provided the appliance is delivered to our SMG service
department or an authorised SMG service agent. The DEWALT Wet and Dry Vacuum Cleaner
will need to be returned, adequately protected in a box. SMG will not be responsible for any
in-transit loss or damage. Assistance under the warranty will only be made available if the
request is made to our customer service team on the contact numbers listed below and proof
of purchase is provided.
• Where a DEWALT Wet and Dry Vacuum Cleaner is returned on pre-paid freight for assessment
or service it will be reviewed accordingly. If a warranty fault is found the freight cost will be
credited to the owner. If no fault is found the DEWALT Wet and Dry Vacuum Cleaner will be
returned and any costs associated with the service will be charged to the owner.
• If the DEWALT Wet and Dry Vacuum Cleaner includes various accessories or components,
only the defective DEWALT Wet and Dry Vacuum Cleaner accessory or component will be
replaced or repaired.
• SMG reserves the right to replace defective parts of the DEWALT Wet and Dry Vacuum Cleaner
with parts and components of similar quality, grade and composition where an identical part or
component is not available.
• DEWALT Wet and Dry Vacuum Cleaners presented for repair may be replaced by refurbished
DEWALT Wet and Dry Vacuum Cleaners of the same type rather than being repaired.
Refurbished parts may be used to repair the DEWALT Wet and Dry Vacuum Cleaners.
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